Analyzing 7,234,1467.2M ReviewsFor 20,51020.5K Experts

Experts Reviews · Company report
Totally Hooked Plumbing & Drains logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%91+49.6Reliability 24%86+20.8Value 14%96+13.6Replies to reviews 7%28+2Experts Score= 86Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.86SCORE

Totally Hooked Plumbing & Drains

Jacksonville, FL · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #95Position by Experts Score among all companies we track in this category. of 130 plumbers · 4.9★ from 1,142 Google reviews

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Report card

Percentile vs other plumbers (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and value; weakest: replies to reviews.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Totally Hooked Plumbing & Drains is better than 91% of plumbers.A
91
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Totally Hooked Plumbing & Drains is better than 86% of plumbers.A
86
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Totally Hooked Plumbing & Drains is better than —% of plumbers.–
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ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Totally Hooked Plumbing & Drains is better than 96% of plumbers.A
96
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Totally Hooked Plumbing & Drains is better than 100% of plumbers.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Totally Hooked Plumbing & Drains is better than 28% of plumbers.D
28

Reviews for your job

Customers hired Totally Hooked Plumbing & Drains for 8 kinds of job.

Totally Hooked Plumbing & Drains for water heater installation

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.16
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.94
Usually paidThe price range customers picked most often for this job.$1,000+
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$1.2k–$2.4k
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 76/100.How Job match is calculatedBuilt only from reviews Google tagged “Water heater installation”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#81 / 116
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 16 Google reviews tagged “Water heater installation”

Xuan1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★★★★★

I wanted to wait to do this review to thoroughly test out everything that was done at out house. Over $13k worth of work was done so it was a big project. The water heater, new toilets, milling, laundry room, garage disposal, pump and partial repiping is holding up well. Throughout this project Ashton went above and…

Paid $2,000+Water heater installationGarbage disposal installationDrain cleaning
Brit5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Had Jarrett who was an exceptional technician really went above and beyond to give me details about all of my options and pros and cons of each. Spent much time to clarify things and was very focused and professional

Paid $1,200–1,400Reasonable priceWater heater installation
Chris7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Ashton was very professional. Great service. Nice guy

Paid $800–1,000Great priceWater heater installation
Samantha2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Ashton was an amazing person. Great communication skills

Paid $1–200Not sureToilet repairWater heater installationPlumbing leak detection
Cudjoe1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

The workers at Totally Hooked Plumbing have really taken service to the next level. From their customer service representatives handling you with respect and patience, all the way to the technicians That arrive at your door. They show up prepared, knowledgeable, and ready to find the best solution to your problem.…

Water heater installationPlumbing leak detectionPlumbing pipe repair
APRILLocal Guide · 7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

I had the pleasure of dealing with Justin P. The technician arrived on time, was professional, courteous, and took the time to explain the issue and the repair process clearly. I highly recommend Totally Hooked.

Paid $2,000+Great priceWater heater installationPlumbing leak detection
S10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Shout out Goose & Hulk for always taking care of our business. Highly recommend to anyone who needs a plumber!

Toilet repairWater heater installationSewer cleaning
JARRETT4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

Totally Hooked does it all. Just built a home they provided a full plumbing service even my septic system. Just purchased home and totally hooked gave me with the ultimate peace of mind. Jarrett was our technician he was amazing start to finish. Hard guy to forget considering we have the same name

Paid $1,000+Great priceToilet repairWater heater installationGarbage disposal installation
Jeff3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★

Good service but co time to have issues with equipment installed

Paid $1,000+Reasonable priceWater heater installationToilet installationFaucet installation
Shawn3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

What a job Install crew came out and made sure they walked me through the process of what was being done and didn’t leave until the solution was done Sales guys came out and made sure I knew the solution not a temporary fix These guys are legit and I will make sure to tell my people where to go for any plumbing…

Toilet repairWater heater installationGarbage disposal installation
SyddLocal Guide · 12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

Totally Hooked has a lot of wonderful employees. I’ve dealt with other companies in the past that over charged us or didn’t do a very good job. These guys showed up and explained the process to me and did a fantastic job.

Great priceWater heater installation
Lantz2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

Totally Hooked is great. Fast to respond and worked out an affordable resolution to my plumbing issues. Anthony and Sydd were awesome and completed the work quickly and correctly.

Paid $1,000+Reasonable priceWater heater installation
Southern6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★★

Awesome crew Collin explained everything I highly recommend this company for your plumbing needs.

Paid $1,000+Great priceWater heater installation
Shameka7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★★

Shout out to Jared and Collin worked hard to get the store back up and running. Thanks so much!!!

Paid $1,000+Water heater installationPlumbing pipe repair
Michael5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Great work and reasonably priced, thank you for the speedy same-day service, very grateful!! I'm totally hooked!!

Paid $1,000+Reasonable priceWater heater installation
anthony3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Had an amazing experience with totally hooked. Called for a water heater replacement. Scott came out and was very clean and informative. Definitely will be using this company from now on.

Water heater installation

Price

$4660% vs typical plumbers

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 40%Reasonable 52%Overpriced 4%Not sure 3%

Jobs customers hired them for

JobReviewsCategory typical
Drain cleaning65$227–$542
Toilet repair48$216–$585
Plumbing pipe repair40$353–$1.2k
Sewer cleaning34$317–$593
Plumbing leak detection24$124–$633
Plumbing leak repair19$271–$980
Outdoor plumbing system repair17$340–$1.5k
Water heater installation16$1.2k–$2.4k

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