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Town Fair Tire

Tire shop · New Bedford, MA · reviewed since 2015

How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%90+49.1Reliability 24%87+21.1Value 14%100+14.1Replies to reviews 7%42+3Experts Score= 87Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.87SCORE
AGradeLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#18 of 76 tire repair shopsPosition by Experts Score among all companies we track in this category. · better than 77%
4.8 ★★★★★ 1,541 Google reviews · 24 photos
92%five-star reviews
4.97★last 12 monthsAverage stars on reviews from the last 12 months only.
0.8%1–2★ in 2 yearsShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
5%reviews answered by the owner
Oct 2026latest review

Town Fair Tire at a glance

Customers frequently praise the shop for knowledgeable staff, efficient service, and flexible scheduling, often noting that work is completed on time or even early. Recurring themes include friendly communication and helpful explanations regarding tire options. However, some reviewers report issues with pricing transparency, unexpected fees, and quality control problems such as uncloned sensors or damaged vehicle parts, leading to dissatisfaction despite the generally positive sentiment.

  • Google rating: 4.8 out of 5 from 1,541 reviews (92% five-star).
  • Reviews on this page: 1,541 Google reviews (1,278 with written comments, 23 with photos).
  • Owner responses: the business replied to 5% of reviews.
  • Most recent review: October 31, 2026.
  • Service: Tire Repair Shop serving New Bedford, Massachusetts.

Data from Google, last updated November 3, 2026.

Score profile vs other tire repair shops

Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.

Satisfaction90Reliability87Craft & service–Value100Momentum100Replies to reviews42Satisfaction: 90 (median 82)Reliability: 87 (median 78)Value: 100 (median 100)Momentum: 100 (median 100)Replies to reviews: 42 (median 50)
Town Fair TireTire Repair Shops median0 = centre, 100 = best
SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Town Fair Tire: 90/100 on this factor. Category median: 82.A
90
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Town Fair Tire: 87/100 on this factor. Category median: 78.A
87
Craft & serviceCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 98.–
–
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Town Fair Tire: 100/100 on this factor. Category median: 100.A
100
MomentumMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Town Fair Tire: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Town Fair Tire: 42/100 on this factor. Category median: 50.C
42

Bar = this company · dark tick = category median.

Star ratings

1,541 Google reviews we collected

  • 5 stars1,42592%
  • 4 stars423%
  • 3 stars201%
  • 2 stars50%
  • 1 star493%

Praise vs complaints

Phrases our text analysis found in 1,278 written reviews

  • Praise1,93398%
  • Complaints402%

PriceGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Price verdicts customers left with their Google review

  • Great price10567%
  • Reasonable4931%
  • Overpriced00%
  • Not sure21%

Topic share

How often each topic comes up in the written reviews

  • Staff & attitude56329%
  • Price & value38620%
  • Quality & results35818%
  • Speed & response35618%
  • Would recommend1799%
  • Communication854%
  • Honesty & trust462%

What customers talk about

We read 1,278 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.

  • “Mark is extremely knowledgeable, eager, and helpful.”
    “Also the people who work the front desk are extremely rude!”
  • “As I have come to expect from Town Fair Tire, they did an excellent job .”
    “00 be careful they will overcharge you always get a second quote.”
  • “Rene did awesome job and made us laugh and made the day go by so fast thanks a lot”
    “…ey take appointments if they don’t actually take appointments what a terrible experience I will never be back, and I highly recommend you to go somewh…”
  • “Cheyenne was Very efficient, welcoming, explained everything from point A to Z for me.”
    “They cracked my rim then said it was like that, that tier did not have a slow leak.”
  • “I really appreciate the help and would definitely recommend them!”
    “…appointments what a terrible experience I will never be back, and I highly recommend you to go somewhere else.…”
  • “Jacob was very thorough and explained the differences between each of the tire choices and why one was better than the other.”
  • “Mark did an honest evaluation and determined it was not necessary.”

People customers mention

  • Dartmouth 102 reviews
  • Chris 85 reviews
  • Cheyenne 64 reviews
  • Aaron 45 reviews
  • Jacob 41 reviews
  • Danny 31 reviews

praise complaint · found by our text analysis, Google review wording unchanged.

Reviews for your job

Customers hired Town Fair Tire for 2 kinds of job. Pick one to see what they paid and said.

Recent reviews

Greg9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 days ago★★★★★

As I have come to expect from Town Fair Tire, they did an excellent job . Jacob was very thorough and explained the differences between each of the tire choices and why one was better than the other. The service was done efficiently and on time. I couldn't be more pleased.

Susan1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 days ago★★★★★

Rene did awesome job and made us laugh and made the day go by so fast thanks a lot

Lisa7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 days ago★★★★★

Mark was fantastic! Personable, informed & easy to work with. I had tires rotated free of charge! I'm a return customer and will continue to be one.

Great priceTires
Jon8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 days ago★★★★★

Outstanding visit and service. Mark and Cheyenne hit it out of the park with a sincere desire to ensure the best possible customer service outcome. Well done!

Reasonable priceWheel alignment
Duncan11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 days ago★★★★★

Town Fair Tire offers incredible service, selection and value for choosing, installing, and maintaining new tires for whatever type of vehicle you have. I was completely amazed. Mark is extremely knowledgeable, eager, and helpful. When you go somewhere needing a knowledgeable and enthusiastic staff member to help…

Great priceTires
Brian9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★

Rene at Town Fair Tire in Dartmouth is the best!!! I appreciate the extra effort very much!!!

Photos

Customer reviews

4.8 ★★★★★ 1,541 reviews on Google · rating breakdown

Reviews from Google, shown as published (original wording, unedited).

Jobs customers hired them for — from Google's service tags and the review text
Team members customers mention
Filter by topic — each topic is highlighted in the reviews in the same color
Greg Desktop9 reviewsTotal number of Google reviews Greg has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

As I have come to expect from Town Fair Tire, they did an excellent job . Jacob was very thorough and explained the differences between each of the tire choices and why one was better than the other. The service was done efficiently and on time. I couldn't be more pleased.

Susan Dasilva1 reviewTotal number of Google reviews Susan has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Rene did awesome job and made us laugh and made the day go by so fast thanks a lot

Lisa Napert7 reviewsTotal number of Google reviews Lisa has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Mark was fantastic! Personable, informed & easy to work with. I had tires rotated free of charge! I'm a return customer and will continue to be one.

  • Price assessment: Great price
  • Services: Tires
Jon Rascoe8 reviewsTotal number of Google reviews Jon has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Outstanding visit and service. Mark and Cheyenne hit it out of the park with a sincere desire to ensure the best possible customer service outcome. Well done!

  • Price assessment: Reasonable price
  • Services: Wheel alignment
Duncan Cook11 reviewsTotal number of Google reviews Duncan has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Town Fair Tire offers incredible service, selection and value for choosing, installing, and maintaining new tires for whatever type of vehicle you have. I was completely amazed. Mark is extremely knowledgeable, eager, and helpful. When you go somewhere needing a knowledgeable and enthusiastic staff member to help you make the right choice and oversee it getting done, Mark is exactly the kind of person you want to meet. He made a complex array of choices easy to navigate. Now installed, I look forward to revisiting Town Fair Tire every few thousand miles for their continued free rotation and alignment (?!!) services. It doesn’t get better than that for taking care of tires on your vehicle!

  • Price assessment: Great price
  • Services: Tires
Moe3 reviewsTotal number of Google reviews Moe has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Cheyenne was very helpful in assisting!

Robert Duval5 reviewsTotal number of Google reviews Robert has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Work done as expected in less time than quoted. Very happy with their service

  • Price assessment: Reasonable price
  • Services: Tires
Jessica Kopecky-Lanausse4 reviewsTotal number of Google reviews Jessica has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Mark was great!!

Brian Kanuse9 reviewsTotal number of Google reviews Brian has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Rene at Town Fair Tire in Dartmouth is the best!!! I appreciate the extra effort very much!!!

teresa okundaye2 reviewsTotal number of Google reviews teresa has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Cheyenne helped me out! Awesome business

Town Fair Tire on Google Maps →

Business details