Christopher Dukes6 reviewsTotal number of Google reviews Christopher has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleExcellent customer service.
Town Fair Tire
How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%88+48Reliability 24%84+20.4Value 14%100+14.1Replies to reviews 7%40+2.8Experts Score= 85Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.85SCORE
AGradeLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#31 of 78 tire shopsPosition by Experts Score among all companies we track in this category. · better than 61%
4.8 ★★★★★ 3,423 Google reviews · 23 photos
93%five-star reviews
4.91★last 12 monthsAverage stars on reviews from the last 12 months only.
1.7%1–2★ in 2 yearsShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
4%reviews answered by the owner
Oct 2026latest review
Town Fair Tire at a glance
Customers frequently praise the staff for their friendly, professional demeanor and ability to provide quick, efficient service for tasks like tire replacement, alignment, and rotation. Many reviewers highlight the knowledgeable explanations provided regarding vehicle safety and the competitive pricing or discounts offered during the visit. However, a recurring criticism involves significant delays in honoring scheduled appointments, with some customers reporting long wait times or feeling ignored at the counter.
- Google rating: 4.8 out of 5 from 3,423 reviews (93% five-star).
- Reviews on this page: 3,424 Google reviews (2,788 with written comments, 47 with photos).
- Owner responses: the business replied to 4% of reviews.
- Most recent review: October 28, 2026.
- Service: Tire Shop serving New Britain, Connecticut.
Data from Google, last updated October 28, 2026.
Score profile vs other tire shops
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.
SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Town Fair Tire: 88/100 on this factor. Category median: 83.A
88
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Town Fair Tire: 84/100 on this factor. Category median: 81.A
84
Craft & serviceCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 99.–
–
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Town Fair Tire: 100/100 on this factor. Category median: 100.A
100
MomentumMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Town Fair Tire: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Town Fair Tire: 40/100 on this factor. Category median: 34.C
40
Bar = this company · dark tick = category median.
Star ratings
3,424 Google reviews we collected
- 5 stars3,17393%
- 4 stars943%
- 3 stars401%
- 2 stars181%
- 1 star993%
Praise vs complaints
Phrases our text analysis found in 2,500 written reviews
- Praise2,94697%
- Complaints853%
PriceGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
- Great price27161%
- Reasonable16637%
- Overpriced51%
- Not sure41%
Topic share
How often each topic comes up in the written reviews
- Staff & attitude91430%
- Quality & results65322%
- Speed & response54718%
- Price & value41914%
- Would recommend30210%
- Communication1094%
- Honesty & trust873%
What customers talk about
We read 2,500 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Tommy was friendly, professional, and helpful throughout my visit.”
“Terrible service everyone there was super rude and after all that didnt do the job waste of time”
“I had a great experience at Town Fair Tire when I brought my car in for an alignment.”
“…a bay car didn’t get in the bay and start getting worked on until 150 terrible appointment service and timing east Hartford town fair tire is better…”
“Was very helpful and pleasant to work with, had a procedure for a new tire replacement which was completed very quickly and professionally.”
“A few days later, I noticed the same slow air leak.”
“We came into town fair tire knowing what we needed but wanted some explanation of options, and Alex helped us out quickly and got our tires put on sam…”
“2nd time I went I got a couple overpriced tires quick.”
“I highly recommend everybody to come here and get their tires and services here!”
“AVOID THIS PLACE!”
“Cameron and Alex explained to me what was happening and how to prevent future wear on my tires.”
“No communication between workers and front desk on if work was done.”
“This company definitely earned my trust and gained a new loyal customer.”
“Whether it was the employees arguing outside with each other or the scammers inside the establishment.”
People customers mention
- Tommy 130 reviews
- Angel 106 reviews
- Thomas 105 reviews
- Hartford 104 reviews
- Mark 45 reviews
- Bob 41 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Town Fair Tire for 7 kinds of job. Pick one to see what they paid and said.
Recent reviews
Kyrie1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a day ago★★★★★
Alex, Thomas, Jorge, Cameron !!! Solid squad , they are focused on helping the community with amazing prices ! I highly recommend everybody to come here and get their tires and services here!
Great priceTires
taniyah7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a day ago★★★★★
I had a great experience at Town Fair Tire! Tommy was friendly, professional, and helpful throughout my visit. I really appreciated his excellent customer service. Highly recommend asking for Tommy
Anthony2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a day ago★★★★★
Was very helpful and pleasant to work with, had a procedure for a new tire replacement which was completed very quickly and professionally. Team at the desk very kind and informative, would recommend to get work done here.
Great priceTires
Gamers7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 days ago★★★★★
Great service and very knowledgeable staff. They went above and beyond to make sure I had the tires and services I needed to be safe. Cameron and Alex explained to me what was happening and how to prevent future wear on my tires. I appreciate them very much and will definitely be back. Top of the line service.
monika3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 days ago★★★★★
Tommy was AWESOME!!! It was very helpful despite my car being older and in need of care! He made me feel as though he was taking care of a Mercedes 🥰
Tenzin1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 days ago★★★★★
Alex was a big help and even stayed past hours so my tires could get replaced today, appreciate it very much!!
Reasonable priceTires
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| Tires | 496 | — |
| Wheel alignment | 62 | — |
| Steering & suspension repair | 5 | — |
| General repairs | 4 | — |
| Exhaust | 4 | — |
| Air & cabin filter replacement | 3 | — |
| Transmission | 2 | — |
Compare with
Photos
Customer reviews
4.8 ★★★★★ 3,423 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Jobs customers hired them for — from Google's service tags and the review text
Team members customers mention
Robert B3 reviewsTotal number of Google reviews Robert has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleCameron was great, helped get a great price
- Services: Tires
Kyrie Peters1 reviewTotal number of Google reviews Kyrie has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleAlex, Thomas, Jorge, Cameron !!! Solid squad , they are focused on helping the community with amazing prices ! I highly recommend everybody to come here and get their tires and services here!
- Price assessment: Great price
- Services: Tires
taniyah blue7 reviewsTotal number of Google reviews taniyah has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleI had a great experience at Town Fair Tire! Tommy was friendly, professional, and helpful throughout my visit. I really appreciated his excellent customer service. Highly recommend asking for Tommy
Anthony Henriques2 reviewsTotal number of Google reviews Anthony has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleWas very helpful and pleasant to work with, had a procedure for a new tire replacement which was completed very quickly and professionally. Team at the desk very kind and informative, would recommend to get work done here.
- Price assessment: Great price
- Services: Tires
Connecticut Roofing2 reviewsTotal number of Google reviews Connecticut has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleThomas was excellent to deal with. Process was quick and painless.
rafael vazquez1 reviewTotal number of Google reviews rafael has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleGood excelente 👌🏼
- Price assessment: Great price
- Services: Tires, Wheel alignment
Gamers Channel7 reviewsTotal number of Google reviews Gamers has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleGreat service and very knowledgeable staff. They went above and beyond to make sure I had the tires and services I needed to be safe. Cameron and Alex explained to me what was happening and how to prevent future wear on my tires. I appreciate them very much and will definitely be back. Top of the line service.
Ismael Chater3 reviewsTotal number of Google reviews Ismael has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleCameron was great really did go the extra mile to help
- Services: Tires
monika stellmacher3 reviewsTotal number of Google reviews monika has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleTommy was AWESOME!!! It was very helpful despite my car being older and in need of care! He made me feel as though he was taking care of a Mercedes 🥰
Business details
- Address: 980 New Britain Ave, West Hartford, CT 06110
- Phone: (860) 953-3286
- Website: townfairtire.com
- Service area: New Britain, CT