How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%88+48Reliability 24%84+20.4Value 14%100+14.1Replies to reviews 7%38+2.7Experts Score= 85Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.85SCORETown Fair Tire
New Britain, CT · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #30Position by Experts Score among all companies we track in this category. of 98 tire shops · 4.8★ from 3,423 Google reviews
Report card
Percentile vs other tire shops (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.
Reviews for your job
Customers hired Town Fair Tire for 7 kinds of job.
Town Fair Tire for tires
Clear ✕All 496 Google reviews tagged “Tires” · showing 420
Cameron was great, helped get a great price
Alex, Thomas, Jorge, Cameron !!! Solid squad , they are focused on helping the community with amazing prices ! I highly recommend everybody to come here and get their tires and services here!
Was very helpful and pleasant to work with, had a procedure for a new tire replacement which was completed very quickly and professionally. Team at the desk very kind and informative, would recommend to get work done here.
Good excelente 👌🏼
Cameron was great really did go the extra mile to help
Alex was a big help and even stayed past hours so my tires could get replaced today, appreciate it very much!!
Alex did a great job at town fair . I recommend the West Hartford store.
Jorge and Alex helped me out in no time! Very efficient and hard workers. If you’re ever in the area ask for Jorge and Alex!
Damir was super helpful and got me a great discount on the tire I needed! Extremely quick service with a nice waiting area. Would fully recommend 👌
Seamless and easy experience getting a full set of tires at the West Hartford Town Fair Tire. Shoutout to Alex and the team for getting me in and out quickly and for the great customer service and professionalism!
Bought two tires yesterday and Cameron was really helpful and got me a great price. Thank you again!
Alex was super helpful! They took me right in, assessed my tire, and replaced it all in less than 2 hrs despite being very busy! Alex took me in even though they were close to closing time and they stayed after close to make sure my car was all set.
Cameron was very helpful and very professional !
Updating my review. Went for a tire w very low pressure and was told it just needed air and was not checked. Now I'm at a different place getting my tire fixed because it indeed had a hole on it
Fast service! Camron did a great job diagnosing and fixing the issues with my tires.
Awesome place! Great service!
Professional, great service—Thanks, Cameron!
Tommy and the techs here went above and beyond to help me out. They got my tire replaced, and also helped coordinate additional work with a shop to help me get rolling again! They saved me a lot of time and money too. A+ experience!
Great customer service West Hartford.I went to the Avon location three different times. I bought 4 brand new tires from Town Fair Tires in Avon I woke up this morning I was on flats … I got my car their this Morning to wait 3hr for them to say they change the tire caps and check for leaks and they don’t see nothing…
The staff and manager were knowledgeable, kind and professional. I highly recommend this team and will definitely be coming back for future tire needs!
Incredibly impressed with the customer service I received from Tommy and his team. I was in a bind and they rose to the occasion to take care of wheels and tires for my daughter's car after her wheels were stolen. They were able to locate and bring in replacement wheels and get tires mounted the same day! Fast…
Excellent service by Tommy!
Tommy was great, stuck in a bind after losing 4 tires to theft. Got us back on the road same day.
Angel was amazing! He knew exactly what I needed and how to help me. Front desk was friendly and knowledgeable. Town Fair Tire is a great place to go!
alex took amazing care of me changed my wheel for a leak under warranty, very professional 10/10
Thomas and Angel did a great job getting my tire replaced highly recommended working with them
Alex did a great job!!
I received great service and I was in and out in no time! Super friendly staff that treated me with respect! I highly recommended!
Great service! Thomas and other staff were very helpful, patient, and welcoming with warm energy. Highly recommend for your tire needs!
Thomas took care of me and made this easier than I thought! Definitely recommend this town fair tire! 10/10
I cannot tell you how much I appreciate Angel and his team! I went to another TFT store about a month ago, they tried to "up sell" me and I was frustrated so I left. When I went to the West Hartford store, Angel looked up my records, told me what to expect and took care of my car needs. You can tell by the…
Very nice people and customer services is great. I will be back again
Best group of guys. Super helpful and kind. Helped me save money
Amazing service! The staff member went above and beyond and turned a rough day into a great one. He answered all my questions thoroughly and made sure I understood everything. This company definitely earned my trust and gained a new loyal customer. Highly recommend!
This morning I woke up with a nail in my car tire and I called town fair tire at 8 o'clock am. Tommy picked up and said come in as soon as you can. I had to go home first and change because I had already spilled an entire cup of black coffee on my brand new white pants. When I arrived, I was in a rush and pulled in…
So Tommy was kind but the crew that work on my flat tire recently on Thursday 9/24 and a month ago apparently stole my hub caps but shame on me for giving them a second chance cuase they stole the other one too,I work night shift and was low on sleep so I just hopped in my car and left by the time I…
Great experience from start to finish! Antonio was helpful, attentive, and professional, and the two gentlemen who installed my tires were great as well. Highly recommend this location!
Exceptional Service! Everyone was nice! My car was aligned and tires were put on quickly! Awesome price! I will be back.
We were traveling out of town and called multiple tire shops without any luck most shops were saying a couple of days to the tire in. Called town fair tire and spoke with Thomas and he was prompted and had tires in stock. He was able to get me in asap and back on the road so we could continue on are maine fishing…
What an exceptional experience. Thomas, Angel, and Antonio do such an amazing job at setting a comfortable, relaxed, and enjoyable environment at the front desk. Their funny personalities compliment the experience as well. Thomas took care of me today and he's very knowledgeable at what he does, and he helped me…
The team stayed late to make sure I was able to drive safely to jfk to catch my flight. I had 2 bad tires in the back they were about to close and stayed later to help make sure I was safe. Let’s talk about exceptional customer service. This team is grade A. They have forever customer in me.
Angel is the best! I had an issue at one store and he took over with powerful customer service , a big smile and a let’s fix it attitude. He totally changed my mind about this company and I’m spreading the word about him and his store! Please promote or give Angel a raise because customer service like this is a lost…
Tommy is the man
Amazing!!!! James is the best!!!! I had been dealing with a bad tire for weeks! It was stressful And he took great care of it
Thomas and Mike handled everything professionally and were very friendly. Definitely coming back for all tire needs.
Came in last minute and the staff here got us in and out. Turned a scary flat tire experience into a great first tire buying experience for my 17 year old daughter.
He was very friendly, professional, and provided the tire service we needed in a timely manner. Great customer service and highly recommended!
He is very friendly.. And he provides good customer service
Thomas was amazing in helping me get a tire to get me back on the road! I will be back for my other tires ! Excellent customer service and a real life saver! - I came here (west Hartford location) after going to New Britain location and stood there for 15-20 no one made eye contact with me , I was told by 2…
Great customer service and Thomas was really kind and fun with how he treated the job
The reason I’m writing this review is because we had exceptional customer service! It was early in the morning and we were a bit late for our appointment, but they were very flexible. We had Thomas as our helper person and he made us laugh and smile and got everything figured out rather efficiently. I’ve seen so…
Great service!
Tommy was the man, they have been helpful for years. Great place great people
Tony and Thomas are the absolute best! They make sure to give me honest advice in regard to what my vehicle needs! My parents advised me to come see them and I see why. Thank you!
Tommy is a wonderful soul and be nice to him 🫶🏽
Very excellent, professional work! In and out way faster then I expected, and had the tires I was looking for! Tip of the hat to Angel
Quick and simple nice people Thomas definitely put a smile on my face
Awesome experience with Tommy and Cameron . Reassuring, clear and fair . My husband and I were beyond pleased.
These guys know how to run a tire biz!
Angel was a huge help for this service and made things super easy
Thomas great customer service will recommend 10/10
Amazing above and beyond customer service from Thomas and Angel. They hooked me up with an awesome deal on tires and made multiple calls to help me work out issues I was having processing my Firestone card. 10/10 would go back again especially if Angel and Thomas are around to help! Thanks so much, guys!
Tommy was so friendly and helpful. If you have to get tires, this was a great experience.
Can’t say enough about the guys at the west Hartford store. Not only they care of my works fleet truck for all alignments etc. but have taken great care of my personal vehicles as well. Great personalities all around, great communication. Highly recommend west Hartford Tire Fair Town.
Absolutely amazing customer service. I’m a visiting nurse and got a flat while in between seeing patients. These guys quickly patched up my flat and for no additional cost patched up an unknown hole in another tire. Would give them 10 stars if I could. HIGHLY recommend!
Amazing service The men there are excellent, Thomas took great care of us.
the best of the best… great people. was in and out. everyone is soo nice
I’ve been coming to this location for all of my tire related issues and Tommy always guarantees I receive a fair price and leave in a timely manner. I highly recommend.
Town Fair Tire really takes care of its customers. When my researched tires were on backorder, they recommended alternatives based on their experience with similar vehicle models—exactly the kind of helpful guidance you want. I couldn’t be happier with the decision in the end. A few weeks later I managed to knock…
Angel went above and beyond helping me find a new tire, even helping me price match to get the best deal available. Thomas was kind, friendly, and kept me laughing through what could’ve been a really annoying experience. Great service all around I highly recommend!
Thomas got us the best prices on new tires same day couldn’t have asked for better service
Thomas is the best!
Ganesh was very helpful in our visit today. Was able to get quality tires at a discounted price thanks to him.
Great customer service definitely recommend for tire repair quick and very understanding thank you guys
Very professional and timely. Angel and Tommy helped me out first over the phone and in the store.
Ganesh was very helpful and accommodating, got my tire in a timely manner!
I came in Very irritated because of this last minute visit, I had to do to get new tires, but Thomas was very efficient and explained to me thoroughly all of the details of my visit, even had me smiling when I wanted to cry. Thanks Thomas and Co.
⭐⭐⭐⭐⭐ I had a great experience at the Town Fair Tire on New Britain Avenue in West Hartford, CT. Thomas provided outstanding customer service from the moment I walked in. He was friendly, knowledgeable, professional, and made the entire process quick and easy. He took the time to answer all of my questions and made…
7/2026 I had an excellent experience at Town Fair Tire thanks to Thomas. I came in as a walk-in needing all four tires replaced on my sister's car, and despite not having an appointment, Thomas took great care of me. He was professional, courteous, and efficient from start to finish. He explained everything…
Tommy/Thomas helped me out to get 2 new tires from my warranty coverage with another provider. He was quick and direct despite us running into issues with the company and them not receiving the claim photos. I appreciate the time and effort he took on this.
Excellent experience. Tommy did a wonderful job assessing my situation and fulfilling my tire needs. Look forward to returning again and again.
Ganesh was extremely professionally and took excellent care of my car. Great guy! TFT has always taken amazing care of our cars! Thank you!
Ganesh was great
Tommy has been a wonderful help, he really make my day at ease, especially when a lot is going on he pull through. Give him a raise please!!
As always, the work speaks for itself. No need to Go anywhere but town fare.
Angel and the rest of the staff are great. I have consistently had good experiences at this location.
My dad didn’t let me go to any other tire shop for a new tire- I quickly understood why. The service here is excellent, the prices are affordable, and the staff is incredibly friendly, efficient, and knowledgeable! I hope I don’t get another flat anytime soon but if I do I’ll know where to go. Highly recommend
Thomas is the best
Ganesh did an amazing job - super efficient, wonderful personality, all around great experience.
Whatever you need, Tommy gets the job done. Great communicators and very knowledgeable
Great
Ganesh was ready to find solution that I could afford today. I had a bit of bad luck with debris in the road. The team at this town fair tire was very welcoming and eased my stress.
The experience with Thomas was amazing.
Thomas helped my wife and was really knowledgeable about the history of the tires and the type. Thank you for your help
Thomas was very friendly was able to help me out in a pinch. I really did appreciate his humor and flexibility! Keep him :)
The most friendly staff ever!
Thomas is excellent. He is has excellent customer service skills and helps to get your vehicle in and out quickly!
Fast, friendly and reliable service. They helped me immensely and they were the only shop in the area to have my cars tire size.
Buen trabajo
Best service by Tom! Even named my car after him for the day! Seriously, stop by for a quote, you might even get your car serviced at a good deal!
Thomas brought great energy and took great care of me and my car. I was out with new tires at the exact time estimated - to the minute. Very happy.
Thomas is was great
I stopped into Town Fair Tires in WH and Ganesh provided great customer service in having my tires checked.
Great service with Ganesh thank you…was fast and pleasant
Ganesh and Jesse were so helpful. I had an emergency and out of all the shops around they took me in and saved the day!
GANESH WAS SO AMAZING, absolutely fabulous. Saved my whole life and made it easy!
Mark helped me out great service!!!
Great service!!
Beyond happy with the service from West Hartford town fair tire. I was treated like a king today as soon as I walked in I was greeted and welcomed to the store and let Them know I got a flat tire over the weekend they observed the tire let me Know it’s no problem I waited in their lounge area watching a soccer game…
Ganesh gave me great service today!
They got me a good deal on a tire with warranty included
Great service at town fair tire. Very knowledgeable and helpful staff!
Great customer amazing team constant communication from the time you walk in to the time you leave.#1 tire spot in my book.
I've gone here several times and they've been consistently good. There have been delays getting the vehicles brought in to the bays for the service to but that happens at every service place. The prices are usually lower than others. It is my usual place for tire service. Update 6/2026. I guess timing matters. I…
Quick and helpful expericne
I was assisted by Technician Tommy, and I have to say the service was outstanding. Tommy made sure to communicate all the necessary information to me, as well as to other customers in a way that was clear and easy to understand. It’s always great to interact with someone who takes pride in what they do with a sense of humor on the side.
Very respectful quick service I recommend everyone to come to town for your tire in West Hartford. It’s been an amazing experience.
Excellent service, Tommy has 5star customer service skills. Will definitely be back for my tyre services in the future.
My regular tire shop recommended replacing a tire with a sidewall bulge before a trip to New Jersey, but they couldn't fit me into their schedule. Town Fair Tire in West Hartford got me in the same day, replaced the tire, balanced it, and charged a very fair price. The process was quick, professional, and…
The manager, Thomas, was amazing!! He was so kind the whole team took such amazing care of me and my girls!! Thank you guys so much!! Amazing care and would highly recommend
Took My Car there just to have the Tire Pressures Checked -- Quite a Pleasurable Experience . Friendly Courteous and very Professional Service . Highly Recommended
Such a nice experience at this place. Friendly, respectful, professional, quick. I'll be back
Great service. Thomas was amazing. He was helpful and knowledgeable. He was aware of my time, my car was in and out. Amazing
Thomas at the front desk was very helpful and friendly.
Greatest experience I’ve has going to a auto shop the attendant was very knowledgeable and humorous made the time go by fast
Thomas at town fair tire has made my day better, and walking in there to fix my tire was the best decision.
Everything went smoothly. I was immediately helped by Angel and ED. They went over everything and confirmed my order was correct. I would recommend this location to anyone.
Very very very good at his job! Excellent service and explains everything thoroughly ! The best! Cant wait to come back!
I love this place. I have never had a bad experience here. I have been with them for 23 yrs.The prices are good. The people have great attitudes. But Thomas (tommy) is that dude.
Thomas was awesome! He did a thorough inspection of my tires and helped me to understand what the issues were. Furthermore, he was incredibly knowledgeable and super friendly. Thank you, Tommy! You rock!
Thomas was amazing!!!! He really helped me out getting act situated quickly when on my work break!
Made a appointment @12 was told it takes a hour to get in a bay car didn’t get in the bay and start getting worked on until 150 terrible appointment service and timing east Hartford town fair tire is better
Fantastic service. Will be back.
Excellent customer service, problem solving and friendly respectful service. Would definitely recommend Town Fair. Marc was great.
Thomas at Town Fair Tire was excellent. Very friendly, approachable, knowledgeable, and gets the job done. Would highly recommend for any tire service!
I received excellent service at Town Fair Tire. I purchased new tires, had a front end alignment and recalibrated the sensors. The service was great and the cost was very fair. My brother couldn't believe what a great deal I got because he just got tires for his car, the same make and model, and he paid a lot more.
Had a slow leak in a tire on my Tesla. I had never been here before and actually confused it for a different place but I ended up just going with it. I’ll probably not go to a different place again because mark and Tommy were so awesome. Prompt and communicative. Will definitely be back.
Fast and great service by Mark
Mark did me well mathed tire price ! HAPPY
Mark was extremely helpful and straightforward. Appreciate the work he does alongside his associates.
These guys are truly a neighborhood business. Jesse was wonderful and solved my problem!
Jesse was amazing. Helped me a ton. Definitely recommend this west hartford location
Jason from Newington has always been beyond helpful and professional. Truly I have only had great experiences with Town Fair. Other locations have just as great help, Ben in Torrington come to mind. Can’t go wrong with Town Fair!!
Mark was helpful,patient,and educated me on the tires I was purchasing. Great experience!
Thank you Jesse for providing great customer service and to Tom for getting me in ASAP!
Great service, easy checking in and out. They said what time my car was going to be done around and it was right on time, unlike other car places. Jesse helped me today, himself and the other staff were very friendly:)
Mark was incredibly helpful and knowledgeable. I have never had an employee take the time to walk me through the different characteristics of each tire and what made one different from the other in terms of value. Super helpful and excellent attitude. You need to reward these type of employees with generous…
Excellent service. Mark took my car and had it back to me within 1.5 hours
I am happy they fixed my tire
Mark and Tommy were great with me. Got me the prices for my tires that I need and it worked. In and out
Mark
Quick and efficient service by the guys at Town Fair tire. 100% recommend
Awesome service!
Excellent experience. Thomas was very helpful and friendly.
Mark was very welcoming and kind. Also, knowledgeable and willing to answer any questions or concerns I had. Wonderful customer service!!!
Tommy was very respectful polite a pleasure doing business at town fair tire
Always great! Tommy takes good care of his customers!
Mark has done a great job being transparent about fees and worked to ensure the job was done on time - cheers
Had to have one tire replaced. Service as quick and all of the staff were professional and friendly.
Excellent spot, I got 4 new tires put in a year and a half ago and they've been great. Picked up a screw on my way home yesterday and they got me in quickly today and it was a super quick and easy fix & less than $15! Vibes are great there, everyone is super helpful and nice. Just quit shopping around already and go there for all your tire needs.
I've been coming here for a few years now, and I have never had any issues with their service. They've been very friendly to me :)
Top-notch customer service and very friendly and personable staff that treat you like you’ve been friends for years. Great experience!
Fast, professional, and hassle-free service. They got my tires taken care of quickly and explained everything clearly. Highly recommend for anyone who values efficiency and quality!
I noticed some serious damage to one of our tires and I didn’t even make an appt, I just stopped in. Thomas set us up, got us a great deal and had me in and out quickly. Even handed me the free WiFi sign so I could do some work while I waited. 100/10 experience and couldn’t recommend them more!
Mark helped me out finding the right size tires and getting me a better price than what I initially expected! Fantastic customer service, would recommend to anyone looking for tires and alignment.
Great experience! Went above and beyond to get my truck right! Highly recommend
Mark and the whole team did a great job. Good group of guys. Always come here for my work
Mark was great and helped me buy and replace one of my tires
Mark was great and helped me out tremendously!!!
Mark was a great help!
Great energy there - excellent customer service! Mark was a pleasure to work with.
Customer service was great.Thomas was amazing to work with
The West Hartford Town Fair Tire is the absolute best when it comes to wheels and tires. I had TireRack's mobile installer put on some new tires and the balancing was terrible, I then had a Honda dealer do a rebalancing when it was in for an oil change the next day, still not fully balanced. The team at Town Fair…
Mark good customer service
Mark help me out he did a great job
Woke up. Flat tire. Nail/Screw embedded. Called TFT and spoke to Angel. In and out with a fixed tire. Amazing service. Thank you Angel and Mark!
Mark was very helpful! I originally called looking for a same-day appointment with no availability and he called me back immediately when a spot opened up.
I had a quick turnaround of needing a spare tire for a long drive for the weekend and Mark was very resourceful and was able to get me a new tired within hours! I'm currently injured and he was patient, proactive, and delivered on what I needed! 5/5!
Antonio is great, a good neighbor. Thanks for good service
Antonio is GREAT! Fast and friendly, the best customer service. I bring all of my vehicles here for tire work, including my snow tires. I bring my family cars, too. They take care of my family very well, and I know they will take care of your family, too!
Mark in West Hartford did a great job going over my options and finding the perfect tire for me.
Mark is amaaaaaazing! He was super helpful and knowledgeable and told me about each tire in great detail!! All the stars!
Mark is wonderful to work with! Makes the process easy and smooth. Go to west Hartford town fair tire!
Mark was awesome! Thanks Mark 🐐
Team was accommodating kept me informed of any hiccups or progress. Their work relationship seemed enjoyable with appropriate humor and bantor. I'll be back for sure!
Thomas is great!
I would highly recommend this place to anyone . Will took care of me the minute I walked through the door until I left. Even found me better tires for a great price . This is my first time at this location but definitely not my last. And the job was done in great timing.
Mark was very nice. Very knowledgeable
Excellent Service, Really Nice Staff,
Easy breezy service upon entering g and exiting clear communication with Mark felt confident i was getting professional service.
They were able to get me right in to do a tire rotation. Tommy is phenomenal employee, one of the most positive people, keeps me coming back here over and over.
Mark greet me as soon has i walked though then proceeded to assist me with me appointment
In For Tire Rotation Per Contract... Service Tech Mark Was Very Prompt and Attentive and Helpful With Inspection and Information.
Mark was great.
Mark
Fast and exceptional service once again! Thanks to Jesse and the crew!
Mark and Angel were very friendly, professional, attentive and knowledgeable on the needs of my situation.
Great experience thank you mark
I can’t express enough how much these guys came through for me! The customer service of the entire store was on point but Mark was honestly the highlight of my entire experience here. I would 10/10 recommend here as a one stop shop for everything tyre and be certain to ask for Mark!
He was great
Town Fair Tire was extremely responsive immediately upon receiving our call for help. They provided thorough information regarding options for my punctured tire and were able to prioritize a service window with compassion, recognizing the need for transportation to work and minimizing my time missed there. They were…
Mark was great to deal with! Quick service.
Great customer service from my guy mark.
Very personable group of people although very busy. Mark was very helpful in picking tires.
Everytime I come here, everyone is so friendly and supportive. Mark was awesome and made sure I’m leaving with the safest my car needed to be!
Awesome service!!! Like Mark is a miracle worker!!
Jessie was great! He got us the best deal around a top of the original discount. Highly recommend going to town fair tires!
Professional an TV on time. Mark was great.
Call to get information about my tire pressure issue and Mark answered all my questions he was great will definitely come back. Thanks Mark.
Mark gave excellent service today
Mark was professional and helpful resolving our tire damage. We were in and out quickly and had no issues today.
Great, mark was great help
Grear service
Called and was asked to walk in. Soon as I got here Mark immediately checked me in, saw the tire and got me in line to get it repaired asap before the shop closes. Big thank you to Mark for an amazing customer service.
Mark was extremely helpful and polite throughout my entire experience at TFT. The whole team took great care of me - they were attentive, knowledgeable and very kind. Wonderful experience - and all were so kind while I had my two young kids with me as well. Would recommend!
Great experience and Mark was awesome.
Mark did a great job making sure I was all taken care of!
From the phone call to the appointment I received great attentive service from Mark (or Marc).
Very professional workers - Jesse and Mark, able to work with me from start to finish, excellent customer service
Mark did a great job helping me today!
April 2026 Update: I’ve now also had the pleasure of working with Mark who also provided excellent service during my changeover appointment. Thomas is a pleasure to work with. He’s now helped me on two sets of new tires and both transactions went smoothly and professionally. Good job guys!
Had a bit of a hiccup with scheduling, but Mark made sure everything went smoothly. Even when when some issues arise, he made sure I was taken care of 👍
Mark was great, very quick and helpful
Great energy, very professional! Very informative!
Tommy was absolutely amazing! The team was very professional and helpful throughout the entire process. I had an incident with AAA where my front bumper was damaged, and they went above and beyond by providing photos to support my claim. On top of that, their service was incredibly fast. I really appreciate their help and would definitely recommend them!
Mark was great in explaining everything, definitely recommend. Suggest making an appointment prior to to avoid long wait
Tires came in fast & got them installed same day!
Thomas did amazing. I called him thinking I needed new tires but when I came in he quickly told me I didn’t actually need new tires he was so quick to identify my issue and fix it! He had me come in 2 days later and I waited less than 2 hours. Thomas and his team were amazing!!! Thomas and Angel explained everything…
Mark was excellent
Jesse and everyone here helped me find the best deal and helped me find the correct stuff to help
Thomas was super nice and accommodating! Got me in and out of there with my flat tire in 3 hours! Thanks again!
I’ve had pleasant experiences at Town Fair Tire before, but this was by far the best location I’ve visited so far. The team in West Hartford—Jesse, Angel, and Tommy—has such amazing energy. They are all so positive, fun, and welcoming. They really make you feel comfortable and even make you laugh while you’re there.…
I was working with Thomas and he was an excellent associate with getting me the right tire I needed since my front tire got flat this afternoon. Super nice and friendly and loved his vibe!
Couldn’t be happier with my experience.. thank u
I called to make an appt for a tire replacement on 3/22 and was told I should be prepared for the replacement to take 90 minutes. Long time but ok. I made the appt for 8am on 3/23. I called back a few hours later and moved the appt time up to 3/22 at 2:30. When I arrived I was told the appt time was now 3 hours.…
I’ve never been to this location before and actually made the appointment by accident but I’m glad I did. Tommy was such a great help making my appointment over the phone and he’s funny and great in person! 🙂 Jesse helped me pick my tires out, I’ve never had anyone explain a tire so that choosing is easy, Jesse was…
Mark was very friendly with and respectful of the customer’s time. He made sure the customers knew he would be right with them.
Came in with a car that is no longer serviceable by the dealership for a tire rotation and one tire low pressure. The first two people I met were very helpful and defiently got a couple of laugh out of me. They walked me through the process and even walked me to the shop to see the tire issue. The personnel is very…
Tommy and the team at Town Fair Tire are some of the best customer service humans I’ve encountered across any business. They remember your name, they take time to explain and show you what’s going on, and they bring empathy to what would otherwise be a transactional and painful experience. I recommended them…
Great customer service. Jesse answered questions and provided pricing options.
Was really busy but the team did well. Shout out to Thomas for having great customer service
Very professional
Muito boa
Got a flat — Great service, friendly folks with a great sense of humor and fair pricing. No complaints.
Mark was awesome in help me with the car on what I needed 🙌
Mark was very helpful with setting up my tire change!
Town fair tire is always reliable, regardless of location
Mark was really good at his customer service and really knowledgeable
Jesse was a tremendous help, very knowledgeable and provided expert advice.
Very quick service and attentive service providers. Tommy was very personable! Great location to visit
Great service! The staff were very helpful and took good care of my car. Thanks to Mark for the excellent help.
Great service and super fast
Mark and tommy did a solid job
Mark is the best! Took his time with me and fully understand my situation. He saved the day
Great service, thanks!
Nelson was a great guy who was very helpful and welcoming.
Nelson was amazing and made sure to educate me on everything before purchasing. Many places just want your money and especially being a woman will try and scam you but I was taken account for!
Good experience
Thomas, Jessie and Angel were all great!!
Mark was friendly and professional. I highly recommend him. I'm very impressed with the service I received.
Angel was the BOMB
Mark helped me out greatly
Great tires and service, they even safely dispose of used tires. This is always the place I go for tires and services.
(second review March 3, 2026) I needed new tires, called on Monday and spoke with Tommy. I told him what tires I wanted and scheduled an appointment for Tuesday. They took me on time and replaced my tires with 4 new ones. Tommy provided exceptional customer service. He's very knowlegeable and made sure everything…
Thomas was excellent for service, he helped us get new tires day of! Excellent service at this place, 100% recommend!
The best!!
Tommy always right! Exceptional service as always.
Tommy was fantastic. Helped me got it done in 1 day!
Great overall experience! Efficient, professional, and friendly. Shoutout to Angel for being super helpful!
Tommy was awesome. It was late in the evening and he got us our tire. He saved us from a crazy morning tomorrow.
Kareem Mark Tommy good guys very helpful amazing
Mark helped me out, was wonderful!
Great job. Thanks mark
Updated review- Local and upper management both called me within a few business hours to apologize and issued a full refund. Props to the them for making it right so quickly. To recap, I showed up on time for an appointment for snow tire changeover, knowing (per the web site) that it might be an hour before…
I cannot say enough good things about Town Fair tire in West Hartford! They’re amazing. I’ve had to go there quite frequently in the last few weeks due to needing new tires, finding the right tires, and having a flat replaced. Each time I go (or call) ALL of their staff are incredibly responsive, kind, patient, and…
The whole team is great here! They always take great care of us and fit us in a timely manner!
Came to the West Hartford store with a flat tire and these guys saved the day! Angel was professional and got me right in prior to closing. Staff was helpful and highly recommended for tires and great customer service! Thanks again!
Mark was a great help
Mark was very kind and efficient and patient. I give him 6 stars.
Mark was great. Thanks!
Amazing customer service and team! I walked in on a Friday evening with a flat tire. Tommy got me in quickly and had my flat patched up within a half hour. So grateful for his help and his kindness!
Mark is amazing! He is extremely knowledgeable and personable.
Very knowledgeable
Great experience. Thank you Tommy, Mark and Angel. Very helpful.
Mark was great. Easy to talk to and work with. Gave me all options, and made me feel comfortable with my choice
Great Fast service, HIGHLY RECOMMEND!!
Broke my lug bolt but otherwise good service Mark at this location was transparent
Town Fair Tires in West Hartford is where it’s at! I needed a tire change before a gig up in Vermont, I was in a bit of a time crunch. I walked in without an appointment, I told them my situation, and they were on it. They got new tires on my vehicle in under 2 hours, despite having a few other appointments…
Saved me on New Year's Eve! Fit me in an hour before they closed for the Holiday. So helpful and accommodating! They really are a great group! Thank you to all, and Happy New Year! Just an add-on to this old review. Made an appointment for new tires recently, and they did such a great job, I had to mention it here.…
Shoutout Angel who was super kind and patient. These guys are just the nicest and most helpful around. Very clear communication, went out of their way to pick up the right tire model that I wanted, and squeezed me in same-day to swap out a full set when my back tire failed. Seamless experience, no upsell, right on time, and very fair pricing.
This store has the friendliest staff. I've been to 3 other stores and the way these guys interact with customers and each other puts everyone at ease. Honestly, it was the most stress free part of my week.
Tommy and Mark were very helpful and attended me very quickly with very efficient communication and work ethic.
My experience at this Town Fair Tire location has consistently been top notch. From fast and reliable service, to lowest prices around, I know where I’ll be getting my tires from now on. You are guaranteed to have the best customer service. Thomas was a a huge help, and got me in and out in no time!
Tommy and Mark were extremely welcoming and did a great job promptly taking care of my flat, replacing my tire and getting me in and out as quickly as possible.
Tommy in the front was cool, no issues with him. It took 2hrs with an appointment to finally be told that I had a nail in my tire, as well as needing 4 new tires. After agreeing to purchase I had to wait another hr plus. When you book an appointment it says to expect to wait an hour before your car gets to a…
I was having an issue with my tires after a snowstorm. Mark and Thomas were so helpful in directing me in how to clean my tires without an appointment. So much appreciated!
Everyone here is great!
OUTSTANDING SERVICE!! Tommy and the team was by far the best experience, friendly, professional, educational. A forever customer!
Fabulous customer service!
Mark Raposo is a very nice and professional employee with providing.the best customer service and satisfaction he comes highly recomended.
Mark was great. Haven’t even bought tires yet and I’m welcomed like family to rotate my current tires. Well done. Thank you
Mark and Tommy did a great job!
Quick and easy and a better price than most
The attendant, Mark, was welcoming and told me what was going to be done with my vehicle.
Thomas was a great associate! He was very helpful and willing to give me the greatest service possible. Thanks
Thomas was Great
Great service and easy process. Thank you Mark for the assistance!
I went to Town Fair Tire to install tires after confirming over the phone with Cameron on 01/12/26. When I arrived, my TPMS light was on, so Cameron scanned all four sensors. Two were good, one was dead, and one had a low battery. Based on that, I agreed to replace the two bad ones and paid upfront. After waiting…
My experience was exemplary! I walked in asking about new tires, and Mark took the time to inspect the tires I already had. He explained that one tire was still good while the other three needed to be replaced. I initially asked to match the three tires to the one good tire, which would have cost close to $1,000.…
Great service, better conversation
Customer service was very good. Attendant was courteous, very polite and respectful.
Tommy and Mark were super friendly. After a bad experience from a shop just down the street, this shop helped me get back on the road after a puncture. Would recommend!
Mark and Angel are great
Unfortunately I popped two of my tires the previous evening. When I called Town Fair Tire to see if they could help me the next morning, Angel was very helpful and responsive. He immediately found my previous customer information, clarified the towing process and had my paperwork ready as soon I arrived with my…
Great staff, got me in and out quick
New tires in the works; so far, very good service.
Mark was amazing and very informative about my tires
Mark and as a amazing help!
Fast and courteous service
I’m incredibly grateful to Mark and Cam for saving me $400. Instead of going to the dealership and paying an outrageous price, I was able to get exactly what my car needed done for a way better deal. I truly appreciate your honesty, help, and willingness to look out for me it meant more than you know. Thank you both…
Mark was quick and efficiently explained the process.
Great experience! Tommy and George were fantastic! Kind, fast, and efficient service.
Highly recommend the New Britain Ave location. The team does solid, honest work. Tom at the front desk knows his stuff, explains things clearly, and makes the whole process easy. Great service from start to finish.
Thomas was amazing! So helpful and made the experience enjoyable!!
Mark had great customer service. He put air in my tires and let me know I had alot of extra air in one of my tires and adjusted it! He greeted me with a smile and was quick with my service!
My experience with Cameron has been wonderful. Not only was he very knowledgeable in answering all of my questions, but, he was also very polite and I for one love that. Thank you.
Mark and team were so great! I had called around on Saturday to ask for an Alignment check bcuz I was leaving on a trip Monday morning long distance. He assured me they could get me into the Alignment before closing. I was grateful and so happy. I had called about 5 other shops in the region who said their Alignment…
Mark was very helpful great service
Mark was great, everyone was nice
Tommy, David, and friends were great. Very accommodating and knowledgeable. I bought 4 new tires and paid for an alignment. At first they were only able to change 3 tires as my lugnut was stuck. I did have to go elsewhere to get the lugnut replaced which took some time. However, they took me in immediately without…
Fast, efficient, and cost-friendly service. Really appreciated how smooth and stress-free the whole experience was, with friendly staff and a bit of humor along the way. Highly recommend!☺️
Mark assisted us with service today, and he was great! He was very patient in showing us the different tire options and explaining the benefits of each brand. Would recommend service to friends and family!
Town fair tire is ready for ANYTHING.
Great service, clean location, fantastic prices and friendly staff. Great neighborhood place for all your tire needs! Thomas is outstanding and will get you sorted out
Tommy and mark are my heros!!! They were honest and wonderful. 100 percent go here for all your tire needs
Excellent service, great crew, quick turn around. Highly recommend for all of your tire/wheel needs!
Great salesman!! A++
Mark was great today, explained all and talked through everything
Antonio Gaston was so kind and helpful, he explained everything clearly and made sure I purchased the right tires. Thomas was also very helpful upon pick up. Two very kind team members that truly made the difference.
They were very flexible and kind! And competent! I was recommended by my rental car agent. I’d come here again.
My new spot for all things tires. Thomas was extraordinarily helpful and funny as ever. Can’t recommend enough!
Thomas is amazing. They rock
Excellent service. Ask for Thomas; he halved the price of my tires from 140 to 80 bucks
Cameron has helped me to get my tire issue resolved with in few hours. Amazing service TFT.
My guy Cameron, Antonio, took good care of my 2012 Dodge Caravan. I appreciate his service and assistance in replacing my 4 tires outstanding staff members thank you Town Fair Tire New Britain Avenue.
Great customer service even though it was busy
Daniel greeted me very well and helped with my flat tire great service !
Quick service done within the same day
I had a great experience working with Tommy at Town Fair Tire. He was very welcoming from the moment I walked in and took the time to really listen to what I needed. I was on a budget, and he worked with me to find quality all-season tires that were affordable and dependable. I truly appreciate his honesty,…
Great place, friendly, and knowledgeable.
Amazing experience. Quick service and they even squeezed me in without an appointment!!!!!!! Highly recommend them to anyone!
Tommy was very helpful with my tire repair and kept me well informed throughout the process.
Tommy is the there for the ppl super nice print and focused. Keeps me coming back. Always a pleasure to work with always kind and smiling. Get atmosphere
Personable knowledgeable service and fast. Great prices
Great great service from Mr. Thomas. He went above and beyond to help find the proper tires I needed. He was very informative on the brands and capabilities. On top of that he had great energy and even better customer service. Very pleased with services.
Thomas was helpful. He answered all my questions and knew exactly what my car needed. Service was very good.
I can’t say enough about the team here. Thomas and all the guys that work there are literally lifesaver to me. I enjoy coming in to see them, knowing that I am being taken care of to the highest degree. Don’t go anywhere else.
Cameron , was very professional and helped turn a stressful day into a better day with his knowledge and customer service with my vehicle.
Absolutely amazing staff! Went above and beyond to provide the best service! I selected the wrong tire online. They quickly got the right tire and took care of my vehicle with no stress.
Awesome service, super fast. great staff!
Took a little longer than expected, but Cameron was super helpful and I got a great deal on the tires themselves (veteran's day sale).
Giovanni was friendly and informative.
Great guys, Thomas is always there to help with all my cars needs.
Great service here. Gio was great help!
Tommy was the best and very helpful! Will absolutely be back because of him
Lovely service. Great staff.
Luis, Tommy, angel, Cam are all exceptional. They work fast with great precision. Amazing group with great leadership!
Every guys so kind and friendly
very welcoming and prices are very good!! good discounts!
Had my vehicle serviced at Town Fair today. Got two new tires and an alignment. Cameron and his crew were knowledgeable, courteous and efficient. Don't hesitate to take your vehicle here for servicing.
Excellent service Fast and friendly people. Would definitely recommend this location to others.
Tommy took good care of me and got me a great deal on the tire.
Thomas is the absolute best! Amazing customer service so kind and quick work!
Tommy was amazing. 10/10 experience
Tommy and Cam were so helpful. Always great to have their help.
Tommy was amazing !!!!
Experience was excellent an great
Tommy and Angel provided great service , knowledgeable, efficient, and very helpful. Highly recommend.
Giovanni was extremely helpful when I brought my rental car in with low tire pressure. He took my car in right away and checked all the tires. He provided great service and was very friendly along the way even though it was a busy Saturday afternoon. I appreciate his help and service!
Everyone is extremely friendly and it was super quick service!
I love this place, came by to ask an question and ended up with the problem Solve. Thanks Thomas And Crew for taking care of my baby!! Ms. Stitch 😉
Wonderful service, everyone had a very welcoming and fun energy. I was nervous about the process since this was my first time getting my tire changed. Thomas and Angel were super helpful, friendly, and attentive.
Great management!
Outstanding customer service all around at Town Fair Tire! The whole crew was friendly and informative, led by Tommy who is just a terrific guy, it is genuinely a pleasure working with him. If you go here, ask for Tommy!
Thomas C was very helpful and exhibited excellent customer service skills
Thomas helped me with a tire puncture. Service was fast, friendly and priced right! This is the only place I use for tires and tire issues!
Excellent customer service from Tommy.
Cameron was super friendly and helpful. Highly recommend using for all your tires needs!
Cameron was very helpful in getting my tire situation fixed prior to a last minute road trip. Everyone here was excellent and friendly! Super helpful!
The staff here are very professional and trustworthy. The best tire services done here
Angel, Tommy, and Antonio were great! Have had a not so great of an experience at another location but they really changed it into positive! They were very informative and friendly. Will deff be back!
Tommy was amazing he helped me get the right tire for my buck! I will be coming back😊
The front desk staff was great, very helpful. They knew I was on a time crunch getting my car back by a certain time. They went above and beyond getting the work done even earlier than I needed! Great customer service!
Was just here for almost 5 hours for a tire change WITH appointment. My time was not respected and my job kept getting pushed down the priority list due to miscommunications. If I hadn’t advocated several times, I probably would have been waiting even longer. Being transparent about wait times is so important so you…
Great customer service!!!
Great, friendly and quick service! I would recommend them to anyone!
Town fair tires save the day. Had some bad tires till the steel belt was showing. Was shopping around for tires and Town Fair gave me the best deal with four brand new tires for my trip to Virginia for my brothers funeral. Shot out to Angel for making my service in record time and for his expertise and excellent customer service.
Tommy provided exceptional service he was courteous and respectful.
Back again after just being in last week for new tires yet the consistent customer service and laughter prevails thank you again Angel and team for taking care of me and my accord!
The Manager Thomas and team were great, easy to work with, quick and efficient with getting me in and out in a timely manner. I couldn't be happier. Great Job!!
Tommy’s the best all the guys here took great care of my wife and mines car
The guy who helped me out the whole time was very kind, helpful and patient with my kids and I. If it wasn’t for for him I wasn’t for him I would’ve had to leave and not been able to get my tire done because of how stressful it can be having two kids at a tire place but he made it very easy for us so because of that I was able to get my tire Fixed.
Very fun and welcoming.
Tommy was super helpful. Great experience. Thanks.
I had a pleasant interaction with Thomaa who helped me set up an appt. The service was professional and efficient. I'd recommend the Elmwood Town Fair Tire.
Thomas was very thoughtful and educated. A pleasure to work with on many occasions. Excellent service and a timely manner. keeps me always coming back. Very trustworthy environment
The team at this location is amazing!!!!
Cameron and crew had me in and out in good time with great service. Everyone was friendly and professional. Gotta love it. Edit: review is now 10 stars. i have a cursed Jeep. Nothing is ever easy with it. You can do everything perfectly yet it refuses to simply accept the work. It demands more sweat, more swearing,…
Very professional and helpful
I had a great experience at town fair tire. Cameron was very knowledgeable and was able to get me in with fast and great service. Highly recommend getting your car serviced here.
Gio is managing. I thought I needed 2 new tires but he said he could plug the hole and took care of me right then and there.
Quick, helpful service, very knowledgeable staff. I come to this specific location for all my tire needs.
Great experience! They got me right
Popped my tire the night before and these guys were the best. They were able to get me in and change my tire so that I can still make it to work. Especially Thomas he was the best.
I don’t go anywhere else to get my tires taken care of. Everyone there is so helpful and personable and they keep it 100 about what I need. If you want trustworthy folks working on your wheels, come here.
Thank You for telling us the truth and saving us more than 2k work something we didn’t need!! We will be back! Thomas :)
Great job love the personality
Gio was able to help me right away. Thank you so much!!
Thomas is amazing!!! Customer service skills are excellent, one of a kind! He is a life saver that saved us in a pinch. I Would highly recommend everyone to use this location of service! Thank u town fair tire and Thomas
Helpful, knowledgeable, and friendly staff. Comfortable, well-worn waiting area with tv & coffee. Their free tire rotation is great customer service.
Price
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Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| Tires | 496 | — |
| Wheel alignment | 62 | — |
| Steering & suspension repair | 5 | — |
| General repairs | 4 | — |
| Exhaust | 4 | — |
| Air & cabin filter replacement | 3 | — |
| Transmission | 2 | — |
