Analyzing 6,597,6366.6M ReviewsFor 18,31418.3K Experts

Experts Reviews · Company report
Town Fair Tire logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%94+51.3Reliability 24%90+21.8Value 14%100+14.1Replies to reviews 7%46+3.3Experts Score= 90Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.90SCORE

Town Fair Tire

New Britain, CT · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #13Position by Experts Score among all companies we track in this category. of 78 tire shops · 4.9★ from 1,899 Google reviews

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Report card

Percentile vs other tire shops (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Town Fair Tire is better than 94% of tire shops.A
94
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Town Fair Tire is better than 90% of tire shops.A
90
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Town Fair Tire is better than —% of tire shops.–
—
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Town Fair Tire is better than 100% of tire shops.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Town Fair Tire is better than 100% of tire shops.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Town Fair Tire is better than 46% of tire shops.C
46

Reviews for your job

Customers hired Town Fair Tire for 3 kinds of job.

Town Fair Tire for tires

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.277
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.94
Usually paidThe price range customers picked most often for this job.—
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 91/100.How Job match is calculatedBuilt only from reviews Google tagged “Tires”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#4 / 54
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.99%

All 277 Google reviews tagged “Tires” · showing 20

jenna1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★

Good dudes - quick and honest.

Great priceTires
Heather6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★

Chayse was very accommodating to my schedule and handled my tire concerns with expertise and compassion. Much appreciated. Would suggest their service to friends and family

Great priceTires
SusanLocal Guide · 29 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★

Seth is a wealth of knowledge about tires. Ask him a question about tires and he has the answer. He can compare to other brands, tell you the differences...noise, ride, steering, snow use etc. He made our choosing of 4 Michelins so much easier. The crew working that day were quite a team. They worked very hard and…

Reasonable priceTiresWheel alignment
Denise2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★

Seth and his team were amazing. They explained everything and were very professional in the quality of the work. They even got us out under the estimated time. I would recommend them highly.

Reasonable priceTires
TerriLocal Guide · 79 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★

Great Service and friendly staff!

Reasonable priceTires
Derek2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★

Seth and the team got me in and out quickly. Everyone was friendly and efficient. The waiting area is nice as well with coffee, water, a drink vending machine, TV, and comfortable seating. Would recommend to anyone!

Reasonable priceTires
NINA5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★

Chayse was very helpful, informative, and accommodating with my timeline.

Great priceTires
Dana3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★

service was professional and very quick. I appreciated that they accepted me as a walk in. Chayse and the other employees were great!

Reasonable priceTires
Jacob1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★

Staff was very knowledgeable, Chase handled my appointment with speed and effectiveness.

Reasonable priceTiresWheel alignment
Sophia1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Great price for tires. The manager, Seth, was very helpful and very honest with me in helping me change my tires!

Reasonable priceTires
Bella1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Seth was the best most efficient worker, and excellent price!

Great priceTires
Erin2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Excellent service and very friendly staff!! A big bonus about coming to this Townfair tires is there are lots of stores and restaurants around so when you are waiting for your car, you can shop or eat some where!!

Great priceTires
Xaidan1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★★★★★

Chase got me in and out within 30 minutes for a flat repair

Tires
Les2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Pop

Great priceTires
James2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Great experience! Highly recommended. Seth was great to work with

Great priceTires
KarenLocal Guide · 58 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

After an issue, the store stepped up and did the right thing. Very happy with the Manager Seth going above and beyond today for me. Thank you also to Jerry Durante, the Regional manager for promptly addressing the issue.

Reasonable priceTires
Kyle6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Seth took care of me and my balance issue from another shop. Quick in and out!

Great priceTires
Chris3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

In and our service, manager was very pleasant and helpful for my issue no complaints for the ride!

Great priceTiresService not listed
Andrea8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Dave, the service manager, really pulled through for me when it came to getting my tires fixed. I honestly thought I was going to be waiting for hours, but I was in and out of the store in about 20 minutes! I’ve purchased both my winter and seasonal tires from this Southington location, and every experience has…

Great priceTires
Steve7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Service was perfect. Done way sooner than I thought. Lester came out and explained everything he did and what caused my tire leak. Everyone was welcoming and very professional

Great priceTires

Show more tires reviews (257 more) →

Price

Not enough reviews with a price yet.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 70%Reasonable 28%Overpriced 1%Not sure 1%

Jobs customers hired them for

JobReviewsCategory typical
Tires277—
Wheel alignment48—
Steering & suspension repair4—

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