Analyzing 6,495,9256.5M ReviewsFor 17,98218K Experts
Customers frequently praise the shop for quick service, knowledgeable staff, and comfortable waiting areas, often citing fair pricing and helpful advice regarding tire options. However, a recurring criticism involves unresolved mechanical issues, such as defective tires or TPMS sensors, where staff allegedly attempted additional sales or failed to honor price match guarantees. Some reviewers also reported long wait times despite appointments and refused refunds for incomplete work.
Data from Google, last updated October 28, 2026.
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.
Bar = this company · dark tick = category median.
1,899 Google reviews we collected
Phrases our text analysis found in 1,714 written reviews
Price verdicts customers left with their Google review
How often each topic comes up in the written reviews
We read 1,714 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“I was very pleased with the attentive staff and the manager Seth.”
“The guy behind the counter was very rude and sarcastic and told me I had to wait 1 1/2 hours.”
“They worked very hard and did a great job and seemed to like doing it.”
“Seth Shaggy the manager of Town Fair Tire was horrible along with his staff.”
“Seth was the best most efficient worker, and excellent price!”
“We went in with a slow leak in our RAV 4 rear passenger tire and were told that it needed to be replaced.”
“I’ll continue to do business with Town Fair tire because of this experience.”
“this is not the first time I've heard customers have been ripped off from there, same on them!”
“Very attentive, very communicative, excellent service 100% recommended, they did an excellent job to my two vehicles.”
“Its a disgrace how southington townfair tire runs their business I wouldn't recommend that shop to anyone, but not only that but I will no longer be p…”
“They explained everything and were very professional in the quality of the work.”
“They are disorganized, they lose your equipment, and they do not communicate to their customers.”
“The manager, Seth, was very helpful and very honest with me in helping me change my tires!”
“Southington rep lied straight to my face.”
praise complaint · found by our text analysis, Google review wording unchanged.
Customers hired Town Fair Tire for 3 kinds of job. Pick one to see what they paid and said.
Chayse and Seth helped me out today by getting my tires balanced. They were very friendly and helpful. the customer waiting room is comfortable and clean. i would 100% recommend to my friends
This tire center provides excellent customer service. I was very pleased with the attentive staff and the manager Seth. Everyone that works there was kind, considerate and attentive to my needs. I Will continue to be a customer there.
Went here for their maintenance package, best customer service I’ve ever had at any location. Shoutout to chayse for recommending the best thing!!!
Seth was outstanding in every way. Outdid himself with customer service aspect and went beyond to make sure i felt comfortable bringing my car there. Definitely recommend!!!
Chayse was very accommodating to my schedule and handled my tire concerns with expertise and compassion. Much appreciated. Would suggest their service to friends and family
Seth is a wealth of knowledge about tires. Ask him a question about tires and he has the answer. He can compare to other brands, tell you the differences...noise, ride, steering, snow use etc. He made our choosing of 4 Michelins so much easier. The crew working that day were quite a team. They worked very hard and…
| Job | Reviews | Category typical |
|---|---|---|
| Tires | 277 | — |
| Wheel alignment | 48 | — |
| Steering & suspension repair | 4 | — |
4.9 ★★★★★ 1,899 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Chayse and Seth helped me out today by getting my tires balanced. They were very friendly and helpful. the customer waiting room is comfortable and clean. i would 100% recommend to my friends
This tire center provides excellent customer service. I was very pleased with the attentive staff and the manager Seth. Everyone that works there was kind, considerate and attentive to my needs. I Will continue to be a customer there.
Went here for their maintenance package, best customer service I’ve ever had at any location. Shoutout to chayse for recommending the best thing!!!
Excellent service
Seth was outstanding in every way. Outdid himself with customer service aspect and went beyond to make sure i felt comfortable bringing my car there. Definitely recommend!!!
Good dudes - quick and honest.
Chayse was very accommodating to my schedule and handled my tire concerns with expertise and compassion. Much appreciated. Would suggest their service to friends and family
Seth is a wealth of knowledge about tires. Ask him a question about tires and he has the answer. He can compare to other brands, tell you the differences...noise, ride, steering, snow use etc. He made our choosing of 4 Michelins so much easier. The crew working that day were quite a team. They worked very hard and did a great job and seemed to like doing it. Many thanks.
Seth and his team were amazing. They explained everything and were very professional in the quality of the work. They even got us out under the estimated time. I would recommend them highly.
Great Service and friendly staff!
Analyzing 6,495,9256.5M ReviewsFor 17,98218K Experts
