Analyzing 6,529,9706.5M ReviewsFor 18,09818.1K Experts

Experts Reviews · Company report
Town Fair Tire logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%94+51.3Reliability 24%90+21.8Value 14%100+14.1Replies to reviews 7%46+3.3Experts Score= 90Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.90SCORE

Town Fair Tire

New Britain, CT · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #13Position by Experts Score among all companies we track in this category. of 78 tire shops · 4.9★ from 1,899 Google reviews

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Report card

Percentile vs other tire shops (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Town Fair Tire is better than 94% of tire shops.A
94
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Town Fair Tire is better than 90% of tire shops.A
90
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Town Fair Tire is better than —% of tire shops.–
—
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Town Fair Tire is better than 100% of tire shops.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Town Fair Tire is better than 100% of tire shops.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Town Fair Tire is better than 46% of tire shops.C
46

Reviews for your job

Customers hired Town Fair Tire for 3 kinds of job.

Town Fair Tire for wheel alignment

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.48
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.—
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 91/100.How Job match is calculatedBuilt only from reviews Google tagged “Wheel alignment”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#2 / 29
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 48 Google reviews tagged “Wheel alignment” · showing 20

SusanLocal Guide · 29 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★

Seth is a wealth of knowledge about tires. Ask him a question about tires and he has the answer. He can compare to other brands, tell you the differences...noise, ride, steering, snow use etc. He made our choosing of 4 Michelins so much easier. The crew working that day were quite a team. They worked very hard and…

Reasonable priceTiresWheel alignment
Jacob1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★

Staff was very knowledgeable, Chase handled my appointment with speed and effectiveness.

Reasonable priceTiresWheel alignment
Danny1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 weeks ago★★★★★

Very helpful, had an issue with the car and gave me advice on how to get it solved ASAP. Very friendly and trustworthy!

Great priceWheel alignment
DanielLocal Guide · 20 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Seth was very helpful and was able to realign my car on short notice, when Wallingford told me they were not able to readjust my alignment. Seth took care of me and was able to realign my car. Chayse at the desk was knowledgeable and was able to answer my car questions. This location is a lot calmer than…

Wheel alignment
Lisa3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Seth was knowledgeable and super helpful.

Great priceSteering & suspension repairWheel alignment
Jamison2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Seth was great, found the tire I bought cheaper at Walmart. Came back the next day. No questions asked helped me get a $90+ refund which turned into an alignment. Very easy to talk to very quick turn around. Team was knowledgeable.

Reasonable priceWheel alignment
Joy2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Seth is excellent! He describes the issues and solutions pretty well. He has very good customer skills. Will come back and refer for future needs!

Reasonable priceTiresWheel alignment
Gary1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Jeremie was very helpful. He gave me three choices of new tires for my 2020 Santa Fe, and did not try to upsell me anything at all. Made the appointment, got the tires and alignment, no drama at all.

Not sureTiresWheel alignment
Jay1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Amazing service! Jeremie was super polite, didn’t push me to get what I didn’t need and stayed within my budget!

Great priceTiresWheel alignment
Mark3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

George was great and really helpful!

Reasonable priceTiresWheel alignment
Ijlal5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

I had an amazing experience at this location, the customer services was outstanding, Cameron was very helpful and explained everything about my car and made sure I was in safe hands!

Reasonable priceWheel alignment
Tammy2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

Cameron was very knowledgeable & very friendly. Also, pretty organized & knew his business in the tire field.

TiresWheel alignment
Springfield6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

Steven was excellent! Highly recommend the Southington store!

Reasonable priceWheel alignment
Gary2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

Quick and friendly service. Cameron was a pleasure to work with. A+ as always

Great priceWheel alignment
Rohan9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

Amazing service by Steven and team! They got me the tires expedited and the adjusted the timing for me to come in to accommodate my work. Brilliant guys and awesome job! Would certainly return.

Great priceTiresWheel alignment
Paula4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

Great service with clerk 697 Steve!

Reasonable priceTiresWheel alignment
Ana8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

They did a good job and Steven was very nice and helpful

Wheel alignment
Andrew2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

Steven was very knowledgeable and helpful with my purchasing of tires. He went above and beyond getting what I needed ordered and done within the same day. I will be returning to this Town Fair Tires again.

Great priceTiresWheel alignment
Jay3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

Easily 5 star service! They were polite, easy to work with and funny. Fast workers that always keeping us updated! 10 out of 10 will definitely come back again!

Great priceTiresWheel alignment
Eliza3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

Recently had four tires replaced and aligned and was very happy with the service I received. Everyone was super helpful and informative throughout the process. The whole process was painless and I would definitely use Town Fair Tire and specifically the Southington branch again.

Great priceTiresWheel alignment

Show more wheel alignment reviews (28 more) →

Price

Not enough reviews with a price yet.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 70%Reasonable 28%Overpriced 1%Not sure 1%

Jobs customers hired them for

JobReviewsCategory typical
Tires277—
Wheel alignment48—
Steering & suspension repair4—

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