iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 59%95+55.8Reliability 26%90+23.5Value 15%82+12.5Craft & service penalty99−0.1Experts Score= 92Not enough data for replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.92SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#7 of 14 bush trimming servicesiPosition by Experts Score among all companies we track in this category. · better than 54%
5.0★★★★★99 Google reviews · 24 photos
99%five-star reviews
4.85★last 12 monthsiAverage stars on reviews from the last 12 months only.
1.6%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Reviewers highlight the company's strong communication, punctuality, and competitive pricing for tree removal, trimming, and stump grinding services. Customers frequently note that the crew is professional, knowledgeable, and thorough in cleanup, often providing detailed explanations during estimates. One recurring criticism involves a dispute regarding the requirement for written neighbor permission before trimming shared hedges, which led to a negative experience for that specific client.
Google rating: 5.0 out of 5 from 99 reviews (99% five-star).
Reviews on this page: 99 Google reviews (95 with written comments, 16 with photos).
Owner responses: the business replied to 100% of reviews.
Most recent review: October 9, 2026.
Service: Bush Trimming Service serving Cohoes, New York.
Data from Google, last updated October 28, 2026.
Score profile vs other bush trimming services
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and craft & service; weakest: value.
Trail Based Tree ServiceBush Trimming Services median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Trail Based Tree Service: 95/100 on this factor. Category median: 94.A
95
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Trail Based Tree Service: 90/100 on this factor. Category median: 92.A
90
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Trail Based Tree Service: 99/100 on this factor. Category median: 98.A
99
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Trail Based Tree Service: 82/100 on this factor. Category median: 100.A
82
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Trail Based Tree Service: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 62.–
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Bar = this company · dark tick = category median.
Star ratings
99 Google reviews we collected
5.0of 5
5 stars9899%
4 stars00%
3 stars00%
2 stars00%
1 star11%
Praise vs complaints
Phrases our text analysis found in 95 written reviews
99%praise
Praise28299%
Complaints41%
Topic share
How often each topic comes up in the written reviews
7topics
Price & value5519%
Quality & results5218%
Staff & attitude5118%
Speed & response4716%
Would recommend4315%
Communication269%
Honesty & trust124%
What customers talk about
We read 95 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“They removed several large trees and trimmed / cabled several others for a very reasonable price.”
“The work was done efficiently, safely, and the crew did a great job cleaning up afterwards.”
“Jeremy was friendly, professional and knowledgeable.”
“They were efficient and did a great job with clean up.”
“We’re very happy with the service and would definitely recommend them to anyone needing tree removal.”
“He took the time to explain everything to me, answered all my question, and made the whole process so easy!”
“I didn't feel pressured at all and I trusted that he had everything under control.”
People customers mention
Jeremy27 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Trail Based Tree Service for 1 kind of job. Pick one to see what they paid and said.
EErin1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
We had such a great experience with this company! Jeremy was friendly, professional and knowledgeable. He took the time to explain everything to me, answered all my question, and made the whole process so easy!
The crew was thorough, respectful and did a great job! They were efficient and did a great job with clean…
SSamuel3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Great company. Good communication, excellent knowledge, super efficient, professional equipment and gear. Total pros.
Reasonable price
AAlex3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
I was very happy with the work done and Jeremy was very friendly and easy to talk with. I didn't feel pressured at all and I trusted that he had everything under control. Everything went exactly as planned and it was overall a very pleasant experience.
Reasonable price
AAdam2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★
Jeremy (the owner) and his crew do excellent tree work. Jeremy is very honest , a good communicator, easy to work with and runs a professional operation. Trail Based Tree Service has done a few tree removal jobs for me as well as stump grinding—and I’ve always been fully satisfied. My family and I will continue to use Trail Based!
RRoss5 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★
During the estimate Jeremy showed a great amount of knowledge of the trees and bushes on our property, giving advice on what could be trimmed vs. what should be removed.
Jeremy and his workers then helped remove a dying tree from our front lawn and did some additional bush removal.
The work was done efficiently,…
MM4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★
Outstanding service was provided by Jeremy and his crew. They removed several large trees and trimmed / cabled several others for a very reasonable price. They were prompt, experienced and knowledgeable and their clean up was immaculate. We highly recommend them for all your tree needs.
We had such a great experience with this company! Jeremy was friendly, professional and knowledgeable. He took the time to explain everything to me, answered all my question, and made the whole process so easy!
The crew was thorough, respectful and did a great job! They were efficient and did a great job with clean up. We really appreciated how quickly Jeremy responded whenever we reached out and how timely his follow-up was. It’s clear he truly cares about his customer and takes pride in his work.
We’re very happy with the service and would definitely recommend them to anyone needing tree removal. It was a great experience from start to finish!
Response from the owner · 2 weeks ago
It was a pleasure to work with you! We look forward to helping with projects in the future.
E
Edward Dixon1 reviewiTotal number of Google reviews Edward has written across all businesses on Google Maps, not just this one.
I was very happy with the work done and Jeremy was very friendly and easy to talk with. I didn't feel pressured at all and I trusted that he had everything under control. Everything went exactly as planned and it was overall a very pleasant experience.
Price assessment: Reasonable price
Response from the owner · 2 months ago
Thank you for having us Alex!
J
Jeffrey ScottLocal Guide · 20 reviewsiTotal number of Google reviews Jeffrey has written across all businesses on Google Maps, not just this one.
Jeremy (the owner) and his crew do excellent tree work. Jeremy is very honest , a good communicator, easy to work with and runs a professional operation. Trail Based Tree Service has done a few tree removal jobs for me as well as stump grinding—and I’ve always been fully satisfied. My family and I will continue to use Trail Based!
Response from the owner · 3 months ago
Adam it has been a pleasure working with you! We look forward to helping you with future projects!
R
Ross Honeyman5 reviewsiTotal number of Google reviews Ross has written across all businesses on Google Maps, not just this one.
During the estimate Jeremy showed a great amount of knowledge of the trees and bushes on our property, giving advice on what could be trimmed vs. what should be removed.
Jeremy and his workers then helped remove a dying tree from our front lawn and did some additional bush removal.
The work was done efficiently, safely, and the crew did a great job cleaning up afterwards.
Jeremy also offered advice afterwards when we needed some additional guidance on caring for the lawn where the bushes were removed.
Highly recommend them if you need any tree removal, trimming, or bush removal.
Response from the owner · 3 months ago
Thank you for having us Ross it was a pleasure working with you!
M
M C4 reviewsiTotal number of Google reviews M has written across all businesses on Google Maps, not just this one.
Outstanding service was provided by Jeremy and his crew. They removed several large trees and trimmed / cabled several others for a very reasonable price. They were prompt, experienced and knowledgeable and their clean up was immaculate. We highly recommend them for all your tree needs.
Response from the owner · 3 months ago
Thank you for having us! We look forward to helping you with future projects!
R
Ronaldo Kokomeci4 reviewsiTotal number of Google reviews Ronaldo has written across all businesses on Google Maps, not just this one.
Jeremy and his crew did an excellent job removing all six trees from our front and back yard. They even removed part of our fence to access the trees and put it back afterward without any issues. The team worked quickly, cleaned up thoroughly, and left the property looking great. Communication was prompt and professional throughout the entire process. I would absolutely recommend them. Excellent service at a great price.
Response from the owner · 4 months ago
Thank you for trusting us with the removal of your trees Ronaldo! We look forward to helling you with future projects!
A
Anthony K3 reviewsiTotal number of Google reviews Anthony has written across all businesses on Google Maps, not just this one.
