iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 59%99+58.1Reliability 26%98+25.6Value 15%98+14.9Experts Score= 99Not enough data for replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.99SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#9 of 53 palm tree trimmersiPosition by Experts Score among all companies we track in this category. · better than 85%
5.0★★★★★36 Google reviews · 22 photos
100%five-star reviews
5.00★last 12 monthsiAverage stars on reviews from the last 12 months only.
0%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Google reviewers rate Tree Labs five stars based on thirty-six reviews, with the owner responding to ninety-two percent of feedback. Customers frequently cite punctuality, clear communication, and reasonable pricing for services including tree removal, pruning, stump grinding, and planting. Recurring themes highlight thorough cleanup, professional expertise, and responsive scheduling, including same-day inspections for urgent needs. No low-star reviews are provided to identify specific criticisms.
Google rating: 5.0 out of 5 from 36 reviews (100% five-star).
Reviews on this page: 36 Google reviews (34 with written comments, 7 with photos).
Owner responses: the business replied to 92% of reviews.
Most recent review: June 21, 2026.
Service: Palm Tree Trimmer serving Marion, Iowa.
Data from Google, last updated November 3, 2026.
Score profile vs other palm tree trimmers
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and satisfaction; weakest: value.
Tree Labs Tree ServicePalm Tree Trimmers median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Tree Labs Tree Service: 99/100 on this factor. Category median: 95.A
99
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Tree Labs Tree Service: 98/100 on this factor. Category median: 94.A
98
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 97.–
–
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Tree Labs Tree Service: 98/100 on this factor. Category median: 100.A
98
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Tree Labs Tree Service: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 64.–
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Bar = this company · dark tick = category median.
Star ratings
36 Google reviews we collected
5.0of 5
5 stars36100%
4 stars00%
3 stars00%
2 stars00%
1 star00%
Praise vs complaints
Phrases our text analysis found in 34 written reviews
97%praise
Praise8397%
Complaints33%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
100%fair
Great price457%
Reasonable343%
Overpriced00%
Not sure00%
Topic share
How often each topic comes up in the written reviews
7topics
Quality & results1821%
Staff & attitude1821%
Price & value1619%
Would recommend1416%
Speed & response1012%
Communication78%
Honesty & trust33%
What customers talk about
We read 34 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Great job of removing an overgrown shrub and pruning several others.”
“We had high winds in the forecast and I was concerned one of my damaged trees might fall.”
“Shaun's expertise was evident in how he discussed the plan with me.”
“He got back to me right away and was out the next day to Inspect and give me a free estimate.”
“Positive experience and would highly recommend you and Tree Labs!”
“Shaun and his crew were prompt and did a fantastic job.”
“Exceptional communication and outstanding clean up.”
“Highly recommend to anyone looking for a skilled, trustworthy arborist.”
People customers mention
Shaun9 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Tree Labs Tree Service for 4 kinds of job. Pick one to see what they paid and said.
Marilyn3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★
Great job of removing an overgrown shrub and pruning several others. Exceptional communication and outstanding clean up.
Reasonable priceService not listed
Gary5 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★
Shaun and his crew were prompt and did a fantastic job. Clean up was great. Shaun's expertise was evident in how he discussed the plan with me. I definitely recommend Treelabs!
Reasonable priceTree trimming & pruning
Evan1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★
Found Shaun online because I wanted to support a local business. And this paid off. He got back to me right away and was out the next day to Inspect and give me a free estimate. No pressure to commit or anything.
We had high winds in the forecast and I was concerned one of my damaged trees might fall. He came out…
Great priceCabling & bracingTree trimming & pruningTree removal
joe7 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★
They did a great job removing the tree and stump. Complete clean up and very professional.
Reasonable priceTree stump grindingTree removal
Stephanie6 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★★
Called Shaun to take a look at a tree that wasn't doing well, and he also pruned the rest of my trees while he was at it. I was impressed by how easy the whole process was—he was responsive, showed up when he said they would, and prices were very reasonable. You can tell he knows what he is doing and cares about the outcome for the client!
Jordan9 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★
10/10 Arborist! Best customer service and most expansive knowledge around! Thank you TREE LABS!
Shaun and his crew were prompt and did a fantastic job. Clean up was great. Shaun's expertise was evident in how he discussed the plan with me. I definitely recommend Treelabs!
Price assessment: Reasonable price
Services: Tree trimming & pruning
Response from the owner · 6 months ago
Thank you for the review Gary! You were great to work with! Always feel free to reach out if you ever have questions about your trees. Have a great spring!
Evan Root1 reviewiTotal number of Google reviews Evan has written across all businesses on Google Maps, not just this one.
Found Shaun online because I wanted to support a local business. And this paid off. He got back to me right away and was out the next day to Inspect and give me a free estimate. No pressure to commit or anything.
We had high winds in the forecast and I was concerned one of my damaged trees might fall. He came out right away and ratchet strapped my tree, and did an emergency trim on the spot to keep it from falling.
He took care of the rest of the job the next week, and took care of a pile of wood and brush that my tree had been dropping for the last 3 years. Sad to see these trees go, but super pleased with Shaun and Tree Labs. I'd recommend his service to anyone who needs help with tree pruning, removal, planting, etc. will definitely use him when we decide to plant replacement trees.
Bonus: kept my kids occupied and away from the TV for 2 days!
Price assessment: Great price
Services: Cabling & bracing, Tree trimming & pruning, Tree removal
Response from the owner · 6 months ago
Thank you for the review Evan! Glad we could get there quick and help you out! You were great to work with as well! Feel free to reach out anytime!
joe iniowa7 reviewsiTotal number of Google reviews joe has written across all businesses on Google Maps, not just this one.
Called Shaun to take a look at a tree that wasn't doing well, and he also pruned the rest of my trees while he was at it. I was impressed by how easy the whole process was—he was responsive, showed up when he said they would, and prices were very reasonable. You can tell he knows what he is doing and cares about the outcome for the client!
Response from the owner · 9 months ago
Thank you for the review Stephanie! I'm glad you were pleased with our work inspecting and pruning your trees. Have a great day!
Jordan Odem9 reviewsiTotal number of Google reviews Jordan has written across all businesses on Google Maps, not just this one.
Great work at a fair price. It was an awesome experience to peep the professionals in action too! Will definitely be using for any future stump or tree removal needs.
Price assessment: Great price
Services: Tree stump grinding, Tree removal
Response from the owner · a year ago
Thank you so much for the review Mariah! We glad we could help you out with your removal and stump grinding!
HonasLocal Guide · 55 reviewsiTotal number of Google reviews Honas has written across all businesses on Google Maps, not just this one.
Thank you, Shaun Mellor, for the removal and stump grinding of the tree in my backyard. I appreciated your professionalism, communication, and dedication to leaving the quality of my lawn intact. Positive experience and would highly recommend you and Tree Labs!
Response from the owner · a year ago
Thank you so much Jill! We greatly appreciate the review!
Adam Santi2 reviewsiTotal number of Google reviews Adam has written across all businesses on Google Maps, not just this one.