iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 59%99+58.1Reliability 26%97+25.3Value 15%100+15.2Craft & service penalty97−0.3Experts Score= 98Not enough data for replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.98SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#13 of 53 palm tree trimmersiPosition by Experts Score among all companies we track in this category. · better than 77%
5.0★★★★★36 Google reviews · 21 photos
100%five-star reviews
5.00★last 12 monthsiAverage stars on reviews from the last 12 months only.
0%1–2★, last 20 reviewsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Google reviewers rate Tree Service of North Liberty five stars based on thirty-six reviews, with the owner responding to sixty-nine percent of feedback. Customers frequently cite prompt scheduling, clear communication, and reasonable pricing for tree removal, trimming, and stump grinding. Recurring themes include efficient cleanup, professional conduct, and careful property protection during work. No low-star excerpts were provided to identify common criticisms, so the summary reflects only the positive aspects described in the available data.
Google rating: 5.0 out of 5 from 36 reviews (100% five-star).
Reviews on this page: 36 Google reviews (34 with written comments, 3 with photos).
Owner responses: the business replied to 69% of reviews.
Most recent review: June 11, 2026.
Service: Palm Tree Trimmer serving Marion, Iowa.
Data from Google, last updated November 3, 2026.
Score profile vs other palm tree trimmers
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: craft & service.
This companyPalm Tree Trimmers median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Tree Service of North Liberty: 99/100 on this factor. Category median: 95.A
99
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Tree Service of North Liberty: 97/100 on this factor. Category median: 94.A
97
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Tree Service of North Liberty: 97/100 on this factor. Category median: 97.A
97
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Tree Service of North Liberty: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Tree Service of North Liberty: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 64.–
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Bar = this company · dark tick = category median.
Star ratings
36 Google reviews we collected
5.0of 5
5 stars36100%
4 stars00%
3 stars00%
2 stars00%
1 star00%
Praise vs complaints
Phrases our text analysis found in 34 written reviews
100%praise
Praise104100%
Complaints00%
Topic share
How often each topic comes up in the written reviews
7topics
Speed & response2221%
Price & value2221%
Would recommend2019%
Staff & attitude1413%
Quality & results1212%
Communication1111%
Honesty & trust33%
What customers talk about
We read 34 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“…as able to get it done within 10 days, the complete removal was done efficiently in 2 hours and 15 minutes, and he wanted to be sure I was satisfied b…”
“They were able to remove 2 trees in my property effectively at a reasonable rate.”
“I like doing business locally and would highly recommend this business.”
“They were professional, courteous, and cleaned up beautifully.”
“we had a wonderful experience having our tree cut down!”
“…ervice of North Liberty because they were the least expensive, Jonny explained exactly what he would do, he was able to get it done within 10 days, th…”
“This company is extremely reliable, efficient and professional.”
People customers mention
Jonny7 reviews
Johnny3 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Tree Service of North Liberty for 4 kinds of job. Pick one to see what they paid and said.
Katherine2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★
I got 5 estimate for removing a diseased magnolia from our yard in Coralville. I also wanted the stump ground down. I went with Tree Service of North Liberty because they were the least expensive, Jonny explained exactly what he would do, he was able to get it done within 10 days, the complete removal was done…
Susanne10 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★
we had a wonderful experience having our tree cut down! They were professional, courteous, and cleaned up beautifully. We could not have asked for a better job and so well done. Thank you!!!
Kasandra4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★
Extremely professional, quick removal, and easy to work with. Best part was the amazing price!!! This dead tree has been a hazard for years and the removal has been like a weight lifted off our shoulders!! Huge thank you to Jonny and his crew!!!
Great priceTree removal
Donna5 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★
Fast, efficient, clean,can't say enough about them. I would highly recommend them. Very reasonable.
Polly2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★
Jonny and his team were amazing! They were able to remove 2 trees in my property effectively at a reasonable rate. They did an excellent job cleaning up and communicated well throughout the entire procedure. I highly recommend them and would use them again!
Chris3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★
I needed some trees cut down around my home. I got a quote on Monday and the trees cut and trimmed down Friday the same week! Very reasonable cost and the work they did was exactly what I was looking for. Couldn't recommend Tree Service of North Liberty enough!
I got 5 estimate for removing a diseased magnolia from our yard in Coralville. I also wanted the stump ground down. I went with Tree Service of North Liberty because they were the least expensive, Jonny explained exactly what he would do, he was able to get it done within 10 days, the complete removal was done efficiently in 2 hours and 15 minutes, and he wanted to be sure I was satisfied before he left. I like doing business locally and would highly recommend this business.
Response from the owner · 4 months ago
Thank you for the excellent review! We’re thrilled you chose Tree Service of North Liberty for your magnolia project.
It was great working with you, and we’re glad everything went smoothly. We always aim to deliver quality work and make sure our customers are fully satisfied before leaving.
Proud to serve our community.
Thank you — reviews like yours mean a lot!
Call us anytime for future tree needs.
Tree Service of North Liberty
Susanne Ashby10 reviewsiTotal number of Google reviews Susanne has written across all businesses on Google Maps, not just this one.
we had a wonderful experience having our tree cut down! They were professional, courteous, and cleaned up beautifully. We could not have asked for a better job and so well done. Thank you!!!
Price assessment: Reasonable price
Services: Tree stump grinding, Tree stump removal, Tree trimming & pruning
Response from the owner · 5 months ago
Thank you so much for the kind review! We’re so glad everything went well and that our team was able to exceed your expectations. We really appreciate you taking the time to let us know — it means a lot!
We’d love to help again anytime.
Tree Service of North Liberty
Kasandra Medina4 reviewsiTotal number of Google reviews Kasandra has written across all businesses on Google Maps, not just this one.
Extremely professional, quick removal, and easy to work with. Best part was the amazing price!!! This dead tree has been a hazard for years and the removal has been like a weight lifted off our shoulders!! Huge thank you to Jonny and his crew!!!
Price assessment: Great price
Services: Tree removal
Response from the owner · 5 months ago
We really appreciate you choosing us and taking the time to share your experience. If you ever need anything else, we’re only a call away!
Tree service of North Liberty
Donna Heacock5 reviewsiTotal number of Google reviews Donna has written across all businesses on Google Maps, not just this one.
Fast, efficient, clean,can't say enough about them. I would highly recommend them. Very reasonable.
Response from the owner · 7 months ago
Thanks so much for the glowing review! Thrilled we could deliver fast, efficient, clean service at a great price. Your recommendation means a lot to us. Thank you Donna & Mark
Polly C2 reviewsiTotal number of Google reviews Polly has written across all businesses on Google Maps, not just this one.
Jonny and his team were amazing! They were able to remove 2 trees in my property effectively at a reasonable rate. They did an excellent job cleaning up and communicated well throughout the entire procedure. I highly recommend them and would use them again!
Response from the owner · a year ago
Thank you so much for your kind words! It truly means a lot to us. We’re so glad you were happy with the work, and we’d be glad to help you again anytime.
Chris Wright3 reviewsiTotal number of Google reviews Chris has written across all businesses on Google Maps, not just this one.
I needed some trees cut down around my home. I got a quote on Monday and the trees cut and trimmed down Friday the same week! Very reasonable cost and the work they did was exactly what I was looking for. Couldn't recommend Tree Service of North Liberty enough!
Response from the owner · a year ago
Thank you for the great review! We’re glad we could get the work done quickly and to your satisfaction. We truly appreciate your recommendation and support!
Tree Service of North Liberty
Karla GoettelLocal Guide · 20 reviewsiTotal number of Google reviews Karla has written across all businesses on Google Maps, not just this one.
We live in the woods and needed a lot of work. Tree Service of North Liberty did a fabulous job at a very reasonable price. We’ve used lots of different tree people but they were the best!
Response from the owner · a year ago
Thank you so much for your kind words! We’re thrilled to hear that you were happy with our work and pricing. It means a lot to us that you’ve had experience with other tree services and felt we stood out. Working in beautiful wooded properties like yours is what we love to do, and we’re grateful for the opportunity. Don’t hesitate to reach out if you ever need anything in the future!
Andrea K1 reviewiTotal number of Google reviews Andrea has written across all businesses on Google Maps, not just this one.
I cannot speak highly enough about Jonny and his team. The wooded area of our lot had been neglected by previous owners for close to a decade, and invasive vines had taken over. Some harsh weather over the past couple of years also caused numerous trees to break, fall, or weaken.
Jonny is an excellent communicator, and laid out a multi-phase process to restore the forest so that we can start to develop the next generation of trees and maintain a mature forest. Vines were cleared first, followed by felling dead/dying trees, then final clearing so that material taken down can decompose naturally in the forest. He always checked in as he and his team progressed on the job, making sure they were hitting the targets we wanted without getting too far (to a point of no return). They were courteous, kind, and thoughtful about their approach. They also were able to complete the job within a few weeks, allowing us a chance to get a head start on planting already this season.
We also benefited from their services to shape a couple of trees in our front yard that were due for a trimming. We will most definitely go back to them for any tree needs.
Response from the owner · a year ago
Thank you so much for your thoughtful and detailed review! It was truly a pleasure working with you to help restore and care for your forested area. We're glad the phased approach met your expectations and that you're already seeing progress toward your vision for a healthier, thriving landscape. It means a lot to hear that our communication, timing, and care made a positive impact. We’re always here when you need us—whether it’s for future forest work or tree care in the yard. Thanks again for your trust and kind words!
Rachel Clark9 reviewsiTotal number of Google reviews Rachel has written across all businesses on Google Maps, not just this one.
Worked with Johnny and his team. They met all expectations. They gave a reasonable bid, got to the job promptly and answered all questions we had. Will use again in the future!
Response from the owner · Edited a year ago
hanks so much! We’re glad our team delivered. We appreciate your trust and look forward to working with you again!
Miguel Chavez4 reviewsiTotal number of Google reviews Miguel has written across all businesses on Google Maps, not just this one.
