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Tree Services of New England

Tree service · Boston, MA · reviewed since 2021

How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%96+52.4Reliability 24%97+23.5Value 14%100+14.1Replies to reviews 7%36+2.5Craft & service penalty90−1Experts Score= 92Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.92SCORE
AGradeLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#15 of 24 bush trimming servicesPosition by Experts Score among all companies we track in this category. · better than 39%
4.9 ★★★★★ 189 Google reviews · 24 photos
97%five-star reviews
5.00★last 12 monthsAverage stars on reviews from the last 12 months only.
0%1–2★ in 2 yearsShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
15%reviews answered by the owner
Oct 2026latest review

Tree Services of New England at a glance

Customers frequently cite prompt scheduling, competitive pricing, and thorough site cleanup as primary strengths of Tree Services of New England. Reviewers also note professional communication and efficient execution of tree removal, trimming, and shrubbery services. However, some lower-rated feedback highlights concerns regarding property damage, such as grass scars or improper neighbor tree pruning, and mentions unresolved follow-up issues for repairs.

  • Google rating: 4.9 out of 5 from 189 reviews (97% five-star).
  • Reviews on this page: 189 Google reviews (162 with written comments, 18 with photos).
  • Owner responses: the business replied to 15% of reviews.
  • Most recent review: October 8, 2026.
  • Service: Bush Trimming Service serving Boston, Massachusetts.

Data from Google, last updated November 2, 2026.

Score profile vs other bush trimming services

Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.

Satisfaction96Reliability97Craft & service90Value100Momentum100Replies to reviews36Satisfaction: 96 (median 95)Reliability: 97 (median 95)Craft & service: 90 (median 99)Value: 100 (median 100)Momentum: 100 (median 100)Replies to reviews: 36 (median 46)
Tree Services of New EnglandBush Trimming Services median0 = centre, 100 = best
SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Tree Services of New England: 96/100 on this factor. Category median: 95.A
96
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Tree Services of New England: 97/100 on this factor. Category median: 95.A
97
Craft & serviceCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Tree Services of New England: 90/100 on this factor. Category median: 99.A
90
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Tree Services of New England: 100/100 on this factor. Category median: 100.A
100
MomentumMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Tree Services of New England: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Tree Services of New England: 36/100 on this factor. Category median: 46.D
36

Bar = this company · dark tick = category median.

Star ratings

189 Google reviews we collected

  • 5 stars18497%
  • 4 stars21%
  • 3 stars21%
  • 2 stars00%
  • 1 star11%

Praise vs complaints

Phrases our text analysis found in 162 written reviews

  • Praise40999%
  • Complaints31%

PriceGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Price verdicts customers left with their Google review

  • Great price1050%
  • Reasonable1050%
  • Overpriced00%
  • Not sure00%

Topic share

How often each topic comes up in the written reviews

  • Price & value9523%
  • Speed & response7819%
  • Would recommend7518%
  • Staff & attitude7418%
  • Quality & results6817%
  • Communication154%
  • Honesty & trust72%

What customers talk about

We read 162 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.

  • “The price was reasonable and the task was completed quickly.”
  • “I reached out to Tree Services of NE and they came out promptly to give me an estimate.”
  • “I highly recommend Marcello to anyone looking for quality tree removal services!”
    “So definitely would not recommend this company.”
  • “They clearly took pride in the work and they were very knowledgeable.”
  • “I was shocked at how quick the team was, and how thorough they were in their clean up.”
  • “Not to mention the communication of the quote was professional and broken down over email.”
  • “He was extremely professional, kind, reliable, and respectful throughout the entire process.”

People customers mention

  • Marcelo 16 reviews
  • Marcello 5 reviews

praise complaint · found by our text analysis, Google review wording unchanged.

Reviews for your job

Customers hired Tree Services of New England for 4 kinds of job. Pick one to see what they paid and said.

Recent reviews

GeorgeLocal Guide · 5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★

A tree fell onto my property. I reached out to Tree Services of NE and they came out promptly to give me an estimate. The price was reasonable and the task was completed quickly. An overall great experience.

Reasonable priceTree removal
JeffreyLocal Guide · 21 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★

We had the Tree Services of New England over to our house to remove a small tree, trim shrubbery, and trim many large branches from a large tree that was growing too close to the house. The team did a lovely job. They clearly took pride in the work and they were very knowledgeable. We'd work with Tree Services of NE again.

Reasonable priceTree trimming & pruningTree removal
BrianLocal Guide · 231 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

These guys or wreckibg crew tore down some pretty large trees today. Professional, clean, safe and above all timely manner.....I can't say enough recommending to a few friends.....Wow in and out and now safe from half dead trees...

Customer photo from Brian's review
Monica3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

I'm a first time home owner and after going through the process of getting multiple quotes, Marcelo and team were both polite/ courteous as well as cost competitive. Not to mention the communication of the quote was professional and broken down over email. After accepting the quote, the job was done within 48 hours.…

Reasonable priceTree trimming & pruningTree removal
James1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

I received a fair price, they showed up when they said they would & did the work they said they would & then completed a total cleanup. Very professional from start to finish.

debbie9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

What a nail biting experience!!!!!!! Tree Services of New England worked out phenomenally taking down our 80' dead tree!!!!! Cut it up nicely for firewood. Could not have had a better experience!!!!! Thank you everyone for a job well done!!

Great priceTree removal

Photos

Customer reviews

4.9 ★★★★★ 189 reviews on Google · rating breakdown

Reviews from Google, shown as published (original wording, unedited).

Jobs customers hired them for — from Google's service tags and the review text
Team members customers mention
Filter by topic — each topic is highlighted in the reviews in the same color
George LeeLocal Guide · 5 reviewsTotal number of Google reviews George has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

A tree fell onto my property. I reached out to Tree Services of NE and they came out promptly to give me an estimate. The price was reasonable and the task was completed quickly. An overall great experience.

  • Price assessment: Reasonable price
  • Services: Tree removal
Jeffrey KatzLocal Guide · 21 reviewsTotal number of Google reviews Jeffrey has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

We had the Tree Services of New England over to our house to remove a small tree, trim shrubbery, and trim many large branches from a large tree that was growing too close to the house. The team did a lovely job. They clearly took pride in the work and they were very knowledgeable. We'd work with Tree Services of NE again.

  • Price assessment: Reasonable price
  • Services: Tree trimming & pruning, Tree removal
Judith Coyne4 reviewsTotal number of Google reviews Judith has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Outstanding

  • Services: Tree trimming & pruning, Tree removal
Brian “Bmanpitt” PitcherLocal Guide · 231 reviewsTotal number of Google reviews Brian has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

These guys or wreckibg crew tore down some pretty large trees today. Professional, clean, safe and above all timely manner.....I can't say enough recommending to a few friends.....Wow in and out and now safe from half dead trees...

Monica Duggan3 reviewsTotal number of Google reviews Monica has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

I'm a first time home owner and after going through the process of getting multiple quotes, Marcelo and team were both polite/ courteous as well as cost competitive. Not to mention the communication of the quote was professional and broken down over email. After accepting the quote, the job was done within 48 hours. I was shocked at how quick the team was, and how thorough they were in their clean up. They also were very polite when interacting with my elderly neighbor, which I really appreciated.

  • Price assessment: Reasonable price
  • Services: Tree trimming & pruning, Tree removal
James Baggett1 reviewTotal number of Google reviews James has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

I received a fair price, they showed up when they said they would & did the work they said they would & then completed a total cleanup. Very professional from start to finish.

debbie hoyte9 reviewsTotal number of Google reviews debbie has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

What a nail biting experience!!!!!!! Tree Services of New England worked out phenomenally taking down our 80' dead tree!!!!! Cut it up nicely for firewood. Could not have had a better experience!!!!! Thank you everyone for a job well done!!

  • Price assessment: Great price
  • Services: Tree removal
Priyanka Singh6 reviewsTotal number of Google reviews Priyanka has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

We had a great experience with Marcello for my tree removal service. He was extremely professional, kind, reliable, and respectful throughout the entire process. He did an excellent job, worked efficiently, and made sure everything was cleaned up beautifully afterward. We truly appreciate his hard work and great customer service. I highly recommend Marcello to anyone looking for quality tree removal services!

  • Price assessment: Reasonable price
  • Services: Tree stump removal, Tree removal
jared buccheri3 reviewsTotal number of Google reviews jared has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Marcelo, Leo and the whole crew are professional, friendly and extremely hardworking guys! Very very happy with the work they did for us! They get 10 stars from me!

  • Price assessment: Great price
  • Services: Tree trimming & pruning, Tree removal
Kerin CorriganLocal Guide · 13 reviewsTotal number of Google reviews Kerin has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Always such great guys that deliver

  • Price assessment: Reasonable price
  • Services: Service not listed

Tree Services of New England on Google Maps →

Business details