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Trent's Septic & Outdoors

Septic system service · Salem, VA · reviewed since 2025

How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%89+48.5Reliability 24%87+21.1Value 14%97+13.7Replies to reviews 7%98+6.9Experts Score= 90Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.90SCORE
AGradeLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#31 of 66 septic tank servicesPosition by Experts Score among all companies we track in this category. · better than 54%
4.9 ★★★★★ 55 Google reviews · 24 photos
95%five-star reviews
4.89★last 12 monthsAverage stars on reviews from the last 12 months only.
1.8%1–2★ in 2 yearsShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
98%reviews answered by the owner
$542typical billMedian bill customers of this company reported in their reviews (needs 3+ priced reviews).

Trent's Septic & Outdoors at a glance

Google reviewers rate Trent's Septic & Outdoors 4.9 out of 5 based on 55 reviews, frequently citing prompt scheduling, clear communication, and transparent pricing for services like tank pumping, installation, and leak repair. Customers often note the team's professionalism and willingness to assist beyond standard job scopes, such as moving property items or diagnosing complex issues without charging. One low-star review highlights a delayed response and brief on-site visit for a difficult location, contrasting with the general praise for quick turnaround.

  • Google rating: 4.9 out of 5 from 55 reviews (95% five-star).
  • Reviews on this page: 55 Google reviews (48 with written comments, 1 with photos).
  • Owner responses: the business replied to 98% of reviews.
  • Most recent review: September 17, 2026.
  • Service: Septic Tank Service serving Salem, Virginia.

Data from Google, last updated October 27, 2026.

Score profile vs other septic tank services

Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and replies to reviews; weakest: reliability.

Satisfaction89Reliability87Craft & service–Value97Momentum100Replies to reviews98Satisfaction: 89 (median 91)Reliability: 87 (median 87)Value: 97 (median 100)Momentum: 100 (median 100)Replies to reviews: 98 (median 72)
Trent's Septic & OutdoorsSeptic Tank Services median0 = centre, 100 = best
SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Trent's Septic & Outdoors: 89/100 on this factor. Category median: 91.A
89
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Trent's Septic & Outdoors: 87/100 on this factor. Category median: 87.A
87
Craft & serviceCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 95.–
–
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Trent's Septic & Outdoors: 97/100 on this factor. Category median: 100.A
97
MomentumMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Trent's Septic & Outdoors: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Trent's Septic & Outdoors: 98/100 on this factor. Category median: 72.A
98

Bar = this company · dark tick = category median.

Star ratings

55 Google reviews we collected

  • 5 stars5295%
  • 4 stars24%
  • 3 stars00%
  • 2 stars00%
  • 1 star12%

Praise vs complaints

Phrases our text analysis found in 48 written reviews

  • Praise11798%
  • Complaints33%

PriceGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Price verdicts customers left with their Google review

  • Great price440%
  • Reasonable440%
  • Overpriced00%
  • Not sure220%
$542+26% vs typical septic tank services

Middle half of what 7 customers paid ($375–$712) · gold mark = category median.

Topic share

How often each topic comes up in the written reviews

  • Would recommend2622%
  • Staff & attitude2319%
  • Speed & response2319%
  • Quality & results1714%
  • Price & value119%
  • Communication108%
  • Honesty & trust108%

What customers talk about

We read 48 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.

  • “Will definitely recommend them to anyone in the future.”
  • “Quick response and the guys that came out were both friendly and helpful.”
  • “Super quick response and scheduled an appointment right away.”
  • “Service is top notch, and they are great at communicating!”
    “We had water backing up in our system on a Saturday and were preparing for the worst.”
  • “Called around and Trent's was the only one who would come out first thing Monday and do so at a reasonable rate.”
  • “They were very friendly easy to work with and did a really good job.”
  • “Very professional and helpful, upfront about what could be.”

praise complaint · found by our text analysis, Google review wording unchanged.

Recent priced reviews

EricLocal Guide · 42 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Quick response and the guys that came out were both friendly and helpful. They even helped move a trailer out of the way and made sure to find a spot that wouldn't damage my fence. Will definitely be using them again.

Paid $600–800Reasonable price
Logan1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Very professional and helpful, upfront about what could be. I would recommend Trent’s septic

Paid $200–400Great price

Photos

Customer reviews

4.9 ★★★★★ 55 reviews on Google · rating breakdown

Reviews from Google, shown as published (original wording, unedited).

Jobs customers hired them for — from Google's service tags and the review text
Team members customers mention
Filter by topic — each topic is highlighted in the reviews in the same color
Eric PartonLocal Guide · 42 reviewsTotal number of Google reviews Eric has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Quick response and the guys that came out were both friendly and helpful. They even helped move a trailer out of the way and made sure to find a spot that wouldn't damage my fence. Will definitely be using them again.

  • Price assessment: Reasonable price
  • Price: $600–800
Gloria Hall1 reviewTotal number of Google reviews Gloria has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Darren was exceptional! Will definitely recommend them to anyone in the future.

  • Price assessment: Reasonable price
  • Price: $200–400
Response from the owner · a month ago

Thanks so much for the awesome review! Darren and our team really appreciate your recommendation!

Sam Perkey3 reviewsTotal number of Google reviews Sam has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

I would highly recommend Trent septic. They were very friendly easy to work with and did a really good job.

  • Price assessment: Not sure
Response from the owner · a month ago

Thank you so much for your kind words! Our team is thrilled to hear you had a great experience.

mtn dew3 reviewsTotal number of Google reviews mtn has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

We couldn’t be happier with the treatment system installation completed by Trent’s Septic & Outdoors! Darren provided excellent communication throughout the entire process, keeping us informed and answering every question along the way. His team was professional, knowledgeable, respectful of our property, and clearly took pride in completing the job correctly. From beginning to end, the entire experience was smooth and well organized. We highly recommend Darren and the Trent’s Septic & Outdoors team to anyone needing septic system installation or service!

Response from the owner · a month ago

Thank you so much for your kind words! Our team is thrilled to hear you had a smooth experience. We appreciate your recommendation!

Alan Sowder1 reviewTotal number of Google reviews Alan has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

So far looks okay. Hoping to get a time frame when project. Can be done.

  • Price assessment: Not sure
  • Price: $2,000+
Response from the owner · a month ago

Thank you for your feedback. Our team will provide you with an update on the project timeline shortly. We are currently awaiting the necessary permit to establish a start date. We will keep you informed throughout the process and strive to earn your fifth star. We appreciate your patience.

Paul Craighead4 reviewsTotal number of Google reviews Paul has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Awesome to work with. Done a great job!!

  • Price assessment: Great price
Response from the owner · 2 months ago

Thanks so much for the awesome review! Our team loved working with you and delivering great results!

Logan Forloines1 reviewTotal number of Google reviews Logan has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Very professional and helpful, upfront about what could be. I would recommend Trent’s septic

  • Price assessment: Great price
  • Price: $200–400
Response from the owner · 3 months ago

Thanks so much for the awesome review! Our team really appreciates your recommendation and kind words.

Deana Sparks2 reviewsTotal number of Google reviews Deana has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

This company has been amazing!! Advocating for us with insurance has been a blessing!! Service is top notch, and they are great at communicating!

  • Price assessment: Reasonable price
Response from the owner · 3 months ago

Thanks so much for the awesome feedback! Our team is thrilled to support you and appreciate your kind words!

Martin Pruitt2 reviewsTotal number of Google reviews Martin has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

They came out promptly. Did a great job cleaning out my septic tank. Found and cleared a clog in my sewer line. Very professional and hard working. I highly recommend their services.

Response from the owner · 3 months ago

Thanks so much for your kind words! Our team is glad we could help and appreciate your recommendation!

Jonathan SweatLocal Guide · 16 reviewsTotal number of Google reviews Jonathan has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Reliable and prompt!! Very professional service and will definitely recommend to others! Thank you all for taking care of things so quickly!

Response from the owner · 4 months ago

Thanks so much for your kind words! Our team is thrilled to hear you had a great experience. We appreciate your recommendation!

Trent's Septic & Outdoors on Google Maps →

Business details