Analyzing 5,890,1035.9M ReviewsFor 16,26616.3K Experts
Google reviewers rate Tri City Auto & Brake 4.9 out of 5 based on 295 reviews. Customers frequently praise the shop for reasonable pricing, timely service, and clear communication regarding repairs and costs. Common services mentioned include brake work, diagnostics, and exhaust repairs. Some low-star reviews cite unresolved mechanical issues, perceived upselling, or refusal to handle urgent emergency repairs without an appointment.
Data from Google, last updated October 28, 2026.
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: replies to reviews.
Bar = this company · dark tick = category median.
295 Google reviews we collected
Phrases our text analysis found in 226 written reviews
Price verdicts customers left with their Google review
How often each topic comes up in the written reviews
We read 226 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“They were honest, fair, very communicative, and respectful.”
“Just an inspection was quick and timely friendly staff”
“They got me in and out in a timely manor at a reasonable price”
“Everything went great, very satisfied, will return for all future repairs, great job.”
“Pair priced, friendly, I would recommend these guys to anyone looking for a good reliable place to go to.”
“I had a good experience with tri-city auto and brake in bay city will recommend them to people in the future I'm from Lansing mi I would come and see them again”
“I’m never going back.”
“At the same time, they're always happy to answer questions and explain things thoroughly.”
praise complaint · found by our text analysis, Google review wording unchanged.
Customers hired Tri City Auto & Brake for 8 kinds of job. Pick one to see what they paid and said.
They did a great job with our company cars ..thank tou guys so much!.! Car runs graet .. We'll be using in the future.
They had my car for a week, but it was NEEDED because of the issues that were found. They were honest, fair, very communicative, and respectful. Trevor was who I worked with and I couldn't be happier with the results of my HHR. Thank you
Got my diagnosis done, reasonable cost, knew they couldn't finish the job in the time I had available so scheduled service for another day. Very courteous and professional
I purchased a used vehicle a 2023. Third row seat would not go down. It may not be in their wheelhouse for repairing but they figured out the issue. I'll go back!
I had a good experience with tri-city auto and brake in bay city will recommend them to people in the future I'm from Lansing mi I would come and see them again
First time customer, but will definitely use them again. Great service, fair price, and good documentation.
| Job | Reviews | Category typical |
|---|---|---|
| Exhaust | 28 | — |
| General repairs & maintenance | 23 | — |
| Brakes | 20 | — |
| Steering & suspension repair | 12 | — |
| Oil change | 9 | — |
| Auto engine diagnostic | 4 | — |
| Wheel alignment | 3 | — |
| Auto brake repair | 2 | — |
4.9 ★★★★★ 295 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
They did a great job with our company cars ..thank tou guys so much!.! Car runs graet .. We'll be using in the future.
Thank you for taking the time to share your positive experience with us, Dennis! We are honored to have earned your 5-star review.
They had my car for a week, but it was NEEDED because of the issues that were found. They were honest, fair, very communicative, and respectful. Trevor was who I worked with and I couldn't be happier with the results of my HHR. Thank you
Thank you! We appreciate your patience while we worked through the HHR’s issues. Glad Trevor kept you informed and that you’re happy with the results!
I was treated respectfully and the work done was excellent
Thank you, Michael! We’re glad you felt treated with respect and were happy with the work. We really appreciate your trust and kind review!
Got my diagnosis done, reasonable cost, knew they couldn't finish the job in the time I had available so scheduled service for another day. Very courteous and professional
Thank you, Teri! We appreciate your understanding and are glad we could provide a clear diagnosis and get your service scheduled around your availability.
Awesome service
Thank you, Rod! We appreciate the awesome review and are glad you had a great experience with us.
I purchased a used vehicle a 2023. Third row seat would not go down. It may not be in their wheelhouse for repairing but they figured out the issue. I'll go back!
Thank you, Jimmy! Glad we could figure out that third-row seat issue on your 2023. We appreciate your trust and look forward to seeing you again!
I had a good experience with tri-city auto and brake in bay city will recommend them to people in the future I'm from Lansing mi I would come and see them again
Thank you, Matt! We’re glad you had a good experience with us. We truly appreciate your recommendation and look forward to seeing you again from Lansing!
First time customer, but will definitely use them again. Great service, fair price, and good documentation.
Thank you, Denny! We appreciate you giving us a try. Glad you found our service, pricing, and documentation helpful. We look forward to seeing you again!
Had a trip planned for the weekend, couldn't find anybody in town to press wheel bearings in my SXS for me. Either they were too booked or I would need an appointment. Tri-City Auto jumped on it and had them back to me the next morning. Also super polite. Soldiers,! thanks guys.💪
Thank you, Johnny! Glad we could get those SXS wheel bearings pressed in before your weekend trip. We appreciate the kind words and your service! Hope you had a great time riding!
Got me in for brake work. Did a great job.
Thank you, Thomas! Glad we could get you in for those brakes and that you’re happy with the work. Really appreciate you taking a moment to share this!
Analyzing 5,890,1035.9M ReviewsFor 16,26616.3K Experts
