How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%87+47.5Reliability 24%83+20.1Value 14%100+14.1Replies to reviews 7%55+3.9Experts Score= 86Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.86SCORETri City Auto & Brake
Bay City, MI · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #72Position by Experts Score among all companies we track in this category. of 148 auto repair shops · 4.9★ from 295 Google reviews
Report card
Percentile vs other auto repair shops (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: replies to reviews.
Reviews for your job
Customers hired Tri City Auto & Brake for 8 kinds of job.
Tri City Auto & Brake for general repairs & maintenance
Clear ✕All 23 Google reviews tagged “General repairs & maintenance” · showing 20
I had a good experience with tri-city auto and brake in bay city will recommend them to people in the future I'm from Lansing mi I would come and see them again
Everything went great, very satisfied, will return for all future repairs, great job.
Every detailed with there work Thanks
Very impressed with my experience at Tri City Auto And Brake. I was able to get my vehicle serviced quickly and Trevor was very good at explaining each issue and very respectful of my final decisions. They have a wonderful texting system that keeps you very well informed and all details crystal clear.
Always a pleasure doing business with the team at Tri City Auto and Brake! Professional, great communication, and competitive pricing. Thank you!
I've taken my HHR here quite a few times and each time has been great! Timely and very reasonably priced as well as kind staff, thank you for the service!
Great workers
They were very kind and very knowledgeable. They were straight forward on all the issues to my truck. We set up an appointment and they gave me a ride back to my house. I'll definitely be recommending them to others.
Worked with this shop a few times now with a few different vehicles. Always happy with both their work, their service, and especially that everything they do is covered by warranty. I've always felt I could trust them, they were honest about what needed to be done now and what was truly optional, never pressured to…
Very happy with the customer service and mechanical work.
Had my AC fixed 10/14/25 the guys did a great job. Didn't try to sell me nothing I didn't need. Thanks again!
Very thorough and reassuring
Really pleased with my service. They were able to get me with in a few days of me calling. I really like the app that they use to send you pictures of your car and for you to approve the work. Everything was completed in a timely manner and they honor veterans with a discount. Will be back. Thank you!
As always, my service was fast and personable. I take all my vehicles there.
Trevor and everyone at Tri-City are great. They have excellent communication with customers, have reasonable pricing, and work extremely hard at getting the work accomplished in a quick and timely manner. Tri-Ciry has become our go to place for our vehicle maintenance!
excellent experience and in depth explanation on service options
A few months ago I had issues with my car and Tri City Auto was suggested to me and they did an EXCELLENT job and were so friendly and quick. So last night when something was off on my car again, I went straight to Tri City when they opened and they got me right in and took care of me once again. I HIGHLY recommend,…
✨AMAZING SERVICE✨ If you ever need ANYTHING done to your car I HIGHLY recommend going to Tri-City Auto & Brake for any of your car needs. Knew my heat shields were rattling and needed to be looked at. Took it in there and they completely fixed it in 20 minutes. Only shop I will ever go too! Incredible guys who get the job done quick!
Really helpful in an emergency! Our breaks went out while we're visiting from out of town and they diagnosed and repaired the issue very quickly
Great customer service! I had multiple shops tell me they wouldn't do the job, Tri City made sure to get my car in and the repairs were complete within a day! Highly recommended and will be returning for future repairs!!
Price
Not enough reviews with a price yet.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| Exhaust | 28 | — |
| General repairs & maintenance | 23 | — |
| Brakes | 20 | — |
| Steering & suspension repair | 12 | — |
| Oil change | 9 | — |
| Auto engine diagnostic | 4 | — |
| Wheel alignment | 3 | — |
| Auto brake repair | 2 | — |
