Analyzing 5,778,3125.8M ReviewsFor 15,92415.9K Experts

Experts Reviews · Company report
Tri City Auto & Brake logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%87+47.5Reliability 24%83+20.1Value 14%100+14.1Replies to reviews 7%55+3.9Experts Score= 86Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.86SCORE

Tri City Auto & Brake

Bay City, MI · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #72Position by Experts Score among all companies we track in this category. of 148 auto repair shops · 4.9★ from 295 Google reviews

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Report card

Percentile vs other auto repair shops (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: replies to reviews.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Tri City Auto & Brake is better than 87% of auto repair shops.A
87
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Tri City Auto & Brake is better than 83% of auto repair shops.A
83
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Tri City Auto & Brake is better than 100% of auto repair shops.A
100
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Tri City Auto & Brake is better than 100% of auto repair shops.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Tri City Auto & Brake is better than 100% of auto repair shops.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Tri City Auto & Brake is better than 55% of auto repair shops.C
55

Reviews for your job

Customers hired Tri City Auto & Brake for 8 kinds of job.

Tri City Auto & Brake for steering & suspension repair

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.12
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.—
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 82/100.How Job match is calculatedBuilt only from reviews Google tagged “Steering & suspension repair”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#21 / 93
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 12 Google reviews tagged “Steering & suspension repair”

Thomas5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Got me in for brake work. Did a great job.

Reasonable priceSteering & suspension repairBrakes
Jennifer3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Anytime I bring my car in, they are thorough with everything. Times, prices, what they're installing, and what they're working on. Prices are reasonable and if they can find you a cheaper price they will. Thanks Tri-City team for being so kind and actually wanting to do the job that needs to be done.

Reasonable priceSteering & suspension repair
Georganna1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

Had rear brakes replaced at Tri City Auto & Brake last week. I was very pleased with the service and price. They also found a problem with my suspension bars. They repaired also. Trevor was very pleasant and kept me informed of process. I will definitely use their service again if needed.

Great priceSteering & suspension repairBrakes
Big1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★

Worked with this shop a few times now with a few different vehicles. Always happy with both their work, their service, and especially that everything they do is covered by warranty. I've always felt I could trust them, they were honest about what needed to be done now and what was truly optional, never pressured to…

Reasonable priceSteering & suspension repairGeneral repairs & maintenanceOil change
gavin1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 10 months ago★★★★★

Twice I have visited them this month for issues. And twice they where extremely friendly, understanding, helpful, and more all for a fair and efficient price. Highly recommend these folks, I live about 3 mins away and said I would walk home for some nice fresh air and they offered to give me a ride!

Reasonable priceSteering & suspension repair
Chris5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Staff was friendly and knowledgeable. The did a quality job in a reasonable amount of time.

Reasonable priceSteering & suspension repairBrakes
Joseph5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

07 LaCrosse frt drv side wheel bearing asdy replaced. Done in a timely fashion. Accomodated my schedule. Happy so far.

Reasonable priceSteering & suspension repair
Bonnie2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

They go above and beyond to help their customers!! Very reasonably priced and excellent service!! If there is something they can’t handle then they will find you someone who can!! Very honest and up front…they are my “go to” place

Steering & suspension repair
FrankLocal Guide · 22 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Great price, solid mechanical work with speed to match, real mechanics for real people with real problems, they got my vote and if they work on your vehicle they'll have yours too, thank you gentlemen much appreciated.

BrakesExhaustSteering & suspension repair+ Professionalism+ Value
Mary5 months ago★★★★★

Rating only, no written review.

ExhaustSteering & suspension repairGeneral repairs & maintenance
Robert1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

Rating only, no written review.

ExhaustSteering & suspension repair
Bea4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Rating only, no written review.

Reasonable priceSteering & suspension repair

Price

Not enough reviews with a price yet.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 32%Reasonable 66%Overpriced 0%Not sure 2%

Jobs customers hired them for

JobReviewsCategory typical
Exhaust28—
General repairs & maintenance23—
Brakes20—
Steering & suspension repair12—
Oil change9—
Auto engine diagnostic4—
Wheel alignment3—
Auto brake repair2—

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