Analyzing 6,666,4966.7M ReviewsFor 18,67318.7K Experts
Google reviewers rate Tri City Furniture 4.7 out of 5 based on 121 reviews, with the owner responding to 96 percent of them. Customers frequently praise the knowledgeable staff, quality American-made furniture, and courteous delivery personnel who assist with repairs and fit checks. Recurring themes include helpful interior design services and fair pricing for most shoppers. However, low-star reviews criticize pushy sales tactics, high prices compared to online competitors, and instances where the store allegedly failed to resolve product issues.
Data from Google, last updated October 26, 2026.
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and replies to reviews; weakest: reliability.
Bar = this company · dark tick = category median.
121 Google reviews we collected
Phrases our text analysis found in 89 written reviews
How often each topic comes up in the written reviews
We read 89 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Not only does Tri City Furniture have a very kind and knowledgeable staff helping you find anything that you need but the delivery associates that wo…”
“Value for price is what quality craftsmanship makes it worth every penny.”
“Their stuff is nice and a little bit pricey but had been a good place to shop in past.”
“If you are looking for someone who combines high end design with a personal touch, we highly recommend working with Krista!”
“It was overall a great experience and I highly recommend them.”
“They actually stand behind your purchases and quickly resolve any issues you have without having to constantly call them.”
“I appreciated her patience, knowledge and genuine interest in making sure that I would be a happy customer.”
“Don took extra time he probably didn't have to explain the features of each mattress option after asking questions about our sleep habits as well as o…”
praise complaint · found by our text analysis, Google review wording unchanged.
The women that work in the store went above and beyond to make my VERY PICKY husband happy. The delivery men were awesome. Very curtious, and friendly. We would welcome them anytime!
Not only does Tri City Furniture have a very kind and knowledgeable staff helping you find anything that you need but the delivery associates that work for them are the kindest and very knowledgeable also. They are the greatest. Their names are Travis and Lincoln. I am sure they will become your friends too!
Phenomenal. I was quickly greeted upon entering the store. Was shown options for what I was looking for and the price. I am thrilled to know I can order my furniture in 5 1/2 weeks due to personal reasons. Very very happy. Have also spoken to sales person by phone since my in person visit.
We couldn’t be happier with our experience at Tri City Furniture! We worked with Krista to completely re imagine our living room, and the entire process was seamless from start to finish. Krista didn’t just show us furniture; she truly looked at our space and provided several blueprint options that helped us see…
Tri City Furniture has a great selection- good pricing- and knowledgeable and helpful staff. We are very happy with our purchase there- and highly recommend them.
I was most impressed with Jennifer’s concern in making sure that the furniture I was interested in would fit in my living area. She wanted dimensions of my room right from the start and as she suspected my selection was too large for my room once she laid it all out in her computer. No other store that I had been…
4.7 ★★★★★ 121 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
The women that work in the store went above and beyond to make my VERY PICKY husband happy. The delivery men were awesome. Very curtious, and friendly. We would welcome them anytime!
Not only does Tri City Furniture have a very kind and knowledgeable staff helping you find anything that you need but the delivery associates that work for them are the kindest and very knowledgeable also. They are the greatest. Their names are Travis and Lincoln. I am sure they will become your friends too!
Great store, love the selection. Amazing workers. Always friendly
Kevin, thanks so much for taking the time to write us a review! We know you are going to love your new bed!
Phenomenal. I was quickly greeted upon entering the store. Was shown options for what I was looking for and the price. I am thrilled to know I can order my furniture in 5 1/2 weeks due to personal reasons. Very very happy. Have also spoken to sales person by phone since my in person visit.
Thank you, Susan, for your kind words and 5-star review! We’re delighted to hear that you felt welcomed right away and that our team was able to help you find exactly what you were looking for while keeping your timeline in mind. At Tri City Furniture, we believe great service starts with listening, and we’re so glad we could provide options that fit both your needs and budget. It’s wonderful to know that our communication has continued to be helpful even after your visit. We truly appreciate your trust in us and look forward to delivering your new furniture soon. Thank you for choosing Tri City Furniture—we’re honored to be part of making your house feel even more like home! — The Tri City Furniture Team 🏡✨
We couldn’t be happier with our experience at Tri City Furniture! We worked with Krista to completely re imagine our living room, and the entire process was seamless from start to finish. Krista didn’t just show us furniture; she truly looked at our space and provided several blueprint options that helped us see the potential of the room. From there, she guided us through every single detail choosing the right pieces, colors, and fabrics to pull it all together. Having her expertise every step of the way made a potentially overwhelming project feel easy and exciting. The results are absolutely amazing. We finally have a living room that we love to spend time in. If you are looking for someone who combines high end design with a personal touch, we highly recommend working with Krista!
Rob, thanking for the time to write us a review! It has been and always will be a pleasure working with you and your family. I am so pleased that you all enjoy the space now! That is what we wanted! I miss seeing my BFF! One day I am going to drop over to say hi! Also tell S, I am holding her job for when she is ready!
Tri City Furniture has a great selection- good pricing- and knowledgeable and helpful staff. We are very happy with our purchase there- and highly recommend them.
Thank you so much for taking the time to share your experience. We truly appreciate it. We are so happy to hear you love your selection. It truly means everything to us! We are so thankful that you choose us to be part of your home.
I was most impressed with Jennifer’s concern in making sure that the furniture I was interested in would fit in my living area. She wanted dimensions of my room right from the start and as she suspected my selection was too large for my room once she laid it all out in her computer. No other store that I had been to asked me those details - their only interest was making the sale! She also insisted I take samples home before purchasing stating that lighting is different in my home versus the store. I appreciated her patience, knowledge and genuine interest in making sure that I would be a happy customer. I certainly will recommend Tri City Furniture to others. Donna Snider/Clare, Mi
Thank you for letting us know Donna! Jen is the best. We want every part of your selection to be correct for you and your home! The fit in the room, the placement, the color and the comfort. Thank you for choosing us and purchasing American made quality furniture! Our companies and TCF appreciate you! We are so excited to see it all come together!
From the kind and courteous sales folks on the team to help us find. Not only what they didn’t have on the showroom floor, but listening to what our needs were, but when the couch took just a little bit longer to come in the offer to make it right by delivering to our house, and the nice kind gentleman, kind and courteous and super professional, when they delivered the couch. Everything was amazing. Thank you to everybody involved.
Hey Christopher, thanks for giving the guys a shoutout! They are fantastic! We appreciate you and that you choose to come see us! We hope you (and the dogs😀) love the couch and that it was worth the wait!
Great fabric selections for a sectional design. A very welcoming atmosphere as soon as you walk through the door. Questions used to find what interests were and overall usage. Exceptional knowledge on make and manufacturing of custom pieces. Value for price is what quality craftsmanship makes it worth every penny. Solid pieces made to wants and needs down to what some would call the small details. That is where you know you've come to the right place. Your satisfaction is key and there is no pressure, time is on your side to sort and pick out the pieces you want.
Hi Thomas, Thank you so much for your thoughtful review! We’re thrilled to hear that you enjoyed our fabric selections and felt welcomed from the moment you walked in. It means a lot to us that our questions, guidance, and knowledge helped you find pieces that truly fit your needs. We love how your home came together from the pillows, shower curtain, even down to the sheets! Definitely feels like HOME! We take great pride in offering quality craftsmanship and attention to detail, so your recognition of that is genuinely appreciated. We’re glad you never felt rushed — your satisfaction and comfort in the process are always our top priorities. Thank you again for choosing us and for taking the time to share your experience. We look forward to helping you with anything you need in the future
We had a small problem with a chair we had purchased years ago. Was not sure it could even be repaired. They went above and beyond to fix . Excellant people to work with.
Jim, we are so glad you came in and talked to us! Always happy to help! So glad you love that recliner!
Analyzing 6,666,4966.7M ReviewsFor 18,67318.7K Experts
