Carpet cleaning service · Perryopolis, PA · reviewed since 2019
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 59%64+37.6Reliability 26%66+17.2Value 15%51+7.8Craft & service penalty97−0.3Momentum penalty19−8.1Experts Score= 54Not enough data for replies to reviews; its weight is shared by the others.Grade C: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.54SCORE
CGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#245 of 245 carpet cleaningiPosition by Experts Score among all companies we track in this category. · better than 0%
4.7★★★★★12 Google reviews · 9 photos
92%five-star reviews
1.00★last 12 monthsiAverage stars on reviews from the last 12 months only.
8.3%1–2★, last 12 reviewsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Customers describe the carpet cleaning service as professional, thorough, and fairly priced, noting that the provider often accommodates short-notice appointments and removes persistent stains or odors. Positive feedback highlights punctuality, friendly communication, and effective results on carpets and furniture. The primary criticism involves one instance where the cleaning quality on both tile floors and carpets was deemed unsatisfactory.
Google rating: 4.7 out of 5 from 12 reviews (92% five-star).
Reviews on this page: 12 Google reviews (12 with written comments, 2 with photos).
Owner responses: the business replied to 8% of reviews.
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and reliability; weakest: momentum.
Tri-County Carpet CleaningCarpet Cleaning median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Tri-County Carpet Cleaning: 64/100 on this factor. Category median: 96.B
64
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Tri-County Carpet Cleaning: 66/100 on this factor. Category median: 96.B
66
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Tri-County Carpet Cleaning: 97/100 on this factor. Category median: 99.A
97
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Tri-County Carpet Cleaning: 51/100 on this factor. Category median: 100.C
51
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Tri-County Carpet Cleaning: 19/100 on this factor. Category median: 100.F
19
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 82.–
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Bar = this company · dark tick = category median.
Star ratings
12 Google reviews we collected
4.7of 5
5 stars1192%
4 stars00%
3 stars00%
2 stars00%
1 star18%
Praise vs complaints
Phrases our text analysis found in 12 written reviews
96%praise
Praise2596%
Complaints14%
Topic share
How often each topic comes up in the written reviews
5topics
Quality & results935%
Staff & attitude831%
Price & value415%
Would recommend415%
Speed & response14%
What customers talk about
We read 12 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“I must say very thorough and professional in the cleaning process, did an Amazing job.”
“He was very attentive and professional at a fair price.”
“Walt does a great job at a good price!”
“I highly recommend his company to clean your carpet”
“Very attentive and was able to make an appointment in no time.”
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Tri-County Carpet Cleaning for 1 kind of job. Pick one to see what they paid and said.
WayneLocal Guide · 11 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★
Hired him to clean the Carpets and small Tile Floor. The pictures after his cleaning. He did a lousy job on the Tile floor and carpets also.
OverpricedGeneral carpet cleaning
JasonLocal Guide · 69 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★
Walt does a great job at a good price!... I highly recommend his company to clean your carpet
Nicole3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 years ago★★★★★
Great professional service at a great price! Very attentive and was able to make an appointment in no time. Did a really great job. Will be contacting again for future services!!
EdLocal Guide · 44 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★
They came and did our living room carpet and two pieces of furniture. He did a great job. Would recommend and will use in the future.
NoelLocal Guide · 77 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★
Needed carpet cleaning service on short notice and Walt fitted me in. Did a very nice job. Will use him again.
Damaica1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★
I must say very thorough and professional in the cleaning process, did an Amazing job. Carpet is very clean, and smelling fresh. Im very happy for service provided. Many thanks and will make contact again.
General carpet cleaning+ Responsiveness+ Punctuality+ Quality
Hired him to clean the Carpets and small Tile Floor. The pictures after his cleaning. He did a lousy job on the Tile floor and carpets also.
Price assessment: Overpriced
Services: General carpet cleaning
Response from the owner · a month ago
Thank you for sharing your feedback, Wayne. It’s disappointing to hear that the results on your tile floor and carpets did not meet your expectations. Your input is important and helps highlight areas where improvements can be made.
Jason MinnieLocal Guide · 69 reviewsiTotal number of Google reviews Jason has written across all businesses on Google Maps, not just this one.
Great professional service at a great price! Very attentive and was able to make an appointment in no time. Did a really great job. Will be contacting again for future services!!
Ed ELocal Guide · 44 reviewsiTotal number of Google reviews Ed has written across all businesses on Google Maps, not just this one.
I must say very thorough and professional in the cleaning process, did an Amazing job. Carpet is very clean, and smelling fresh. Im very happy for service provided. Many thanks and will make contact again.
Positive: Responsiveness, Punctuality, Quality, Professionalism, Value
Services: General carpet cleaning
Bentleyville Public Library2 reviewsiTotal number of Google reviews Bentleyville has written across all businesses on Google Maps, not just this one.
We had a wonderful experience using this company to clean our carpets. He was very attentive and professional at a fair price. The carpets look new again! The area rug in a common area looks as if it has never been used. We will defiantly use his services in the future. Thank you for a wonderful job!
Positive: Punctuality, Quality, Professionalism, Value
Services: Area rug cleaning, General carpet cleaning
Jim Black2 reviewsiTotal number of Google reviews Jim has written across all businesses on Google Maps, not just this one.
