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Tri-Star Tree Care

Tree service · Hendersonville, TN · reviewed since 2024

How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 69%99+68.5Reliability 31%98+30.2Experts Score= 99Not enough data for value, replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.99SCORE
AGradeLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#5 of 36 palm tree trimmersPosition by Experts Score among all companies we track in this category. · better than 89%
5.0 ★★★★★ 42 Google reviews · 13 photos
100%five-star reviews
5.00★last 12 monthsAverage stars on reviews from the last 12 months only.
0%1–2★, last 20 reviewsShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
0%reviews answered by the owner
Aug 2026latest review

Tri-Star Tree Care at a glance

Tri-Star Tree Care holds a 5.0 rating from 42 reviews, with customers frequently citing punctuality, fair pricing, and thorough cleanup after tree removal, trimming, and stump grinding services. Reviewers highlight the company's quick response times, including same-day estimates and work, as well as clear communication regarding job details and safety concerns near structures. The owner did not reply to any of the reviews, though no recurring criticisms appeared in the provided excerpts.

  • Google rating: 5.0 out of 5 from 42 reviews (100% five-star).
  • Reviews on this page: 42 Google reviews (38 with written comments, 4 with photos).
  • Owner responses: the business replied to 0% of reviews.
  • Most recent review: August 10, 2026.
  • Service: Palm Tree Trimmer serving Hendersonville, Tennessee.

Data from Google, last updated November 1, 2026.

Score profile vs other palm tree trimmers

Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and satisfaction; weakest: reliability.

Satisfaction99Reliability98Craft & service–Value–Momentum100Replies to reviews–Satisfaction: 99 (median 95)Reliability: 98 (median 95)Momentum: 100 (median 100)
Tri-Star Tree CarePalm Tree Trimmers median0 = centre, 100 = best
SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Tri-Star Tree Care: 99/100 on this factor. Category median: 95.A
99
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Tri-Star Tree Care: 98/100 on this factor. Category median: 95.A
98
Craft & serviceCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 99.–
–
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 100.–
–
MomentumMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Tri-Star Tree Care: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 65.–
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Bar = this company · dark tick = category median.

Star ratings

42 Google reviews we collected

  • 5 stars42100%
  • 4 stars00%
  • 3 stars00%
  • 2 stars00%
  • 1 star00%

Praise vs complaints

Phrases our text analysis found in 38 written reviews

  • Praise8598%
  • Complaints22%

Topic share

How often each topic comes up in the written reviews

  • Quality & results2124%
  • Would recommend2124%
  • Price & value1517%
  • Staff & attitude1214%
  • Speed & response1011%
  • Communication45%
  • Honesty & trust45%

What customers talk about

We read 38 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.

  • “They gave me a super fast quote, came out next day to get the job done and did an exceptional job.”
  • “i would recommend them to anyone very professional guys from start to finish.”
  • “The price for everything was as fair as it could be.”
  • “Scott and Logan have exceptional expertise and knowledge in their field of work.”
  • “they showed up on time and was battling the rain that was coming.”
  • “Scott communicated, gave us a great price for what we needed and the guy who came out was carful and skillful with cutting down a tree close to our home!”
  • “It’s hard to find honest and good people now days, these guys are it!”

People customers mention

  • Scott 5 reviews

praise complaint · found by our text analysis, Google review wording unchanged.

Recent reviews

Alyssa5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Scott and his team were great! I had a tree fall yesterday (Sunday) and his guys were over at my house today (Monday) getting it taken care of. I 100% would recommend his services to anyone!

Jake1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

These guys are great! They gave me a super fast quote, came out next day to get the job done and did an exceptional job. I would use these guys again for sure! It’s hard to find honest and good people now days, these guys are it!

Alyssa7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

I can’t speak highly enough of this company! Scott communicated, gave us a great price for what we needed and the guy who came out was carful and skillful with cutting down a tree close to our home! We will be hiring them for anything we need in the future. 10/10!

Kayla4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★★

Reasonable price. They came to my house less than an hour after calling them. I’ll be using these guys in the near future! I couldn’t recommend them enough.

Tommy3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★

Seen these guys working at my neighbors just a few weeks ago.talked to them and had them out today to remove trees from my property.they showed up on time and was battling the rain that was coming.not only did they get the job done they cleaned up very well.i would recommend them to anyone very professional guys from start to finish.

Rashanda2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Scott and his crew came out and took out 2 trees in one day even cleaned up very pleased

Photos

Customer reviews

5.0 ★★★★★ 42 reviews on Google · rating breakdown

Reviews from Google, shown as published (original wording, unedited).

Team members customers mention
Filter by topic — each topic is highlighted in the reviews in the same color
Alyssa Clark5 reviewsTotal number of Google reviews Alyssa has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Scott and his team were great! I had a tree fall yesterday (Sunday) and his guys were over at my house today (Monday) getting it taken care of. I 100% would recommend his services to anyone!

Jake Wann1 reviewTotal number of Google reviews Jake has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

These guys are great! They gave me a super fast quote, came out next day to get the job done and did an exceptional job. I would use these guys again for sure! It’s hard to find honest and good people now days, these guys are it!

Chris Huffines1 reviewTotal number of Google reviews Chris has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

If you need any type of tree maintenance done, the best decision you could make is to contact Scott and his team. It’s rare to find a company who goes above-and-beyond the overall requirements of the job-at-hand. But, that is how we met Scott in the first place. His initial generosity caused us to contact him for a big tree-cutting job, and when he and his crew-lead, Logan, came out to assess our job on a Saturday, they noticed an even bigger issue, which they didn’t hesitate to resolve for us. We had the quote (for everything) on Sunday, and then Logan and his crew were at our house on Monday completing the job. There was even a small hiccup that Logan and one of his guys took care of on Tuesday without hesitation. Scott contacted me after each day’s work to make sure we were satisfied with how everything looked. Logan took time to walk through the job specs before and after the job, to make sure we were happy. Not sure where else you will find that level of service. The price for everything was as fair as it could be. Scott and Logan have exceptional expertise and knowledge in their field of work. And they will treat your property like it’s their own. They were wonderful to work with. Not sure why anyone wouldn’t want them to handle any tree maintenance needs one may have, but my family and I know who we are contacting going forward…

Alyssa Strickland7 reviewsTotal number of Google reviews Alyssa has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

I can’t speak highly enough of this company! Scott communicated, gave us a great price for what we needed and the guy who came out was carful and skillful with cutting down a tree close to our home! We will be hiring them for anything we need in the future. 10/10!

Kayla Hunter4 reviewsTotal number of Google reviews Kayla has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Reasonable price. They came to my house less than an hour after calling them. I’ll be using these guys in the near future! I couldn’t recommend them enough.

Tommy Hoover3 reviewsTotal number of Google reviews Tommy has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Seen these guys working at my neighbors just a few weeks ago.talked to them and had them out today to remove trees from my property.they showed up on time and was battling the rain that was coming.not only did they get the job done they cleaned up very well.i would recommend them to anyone very professional guys from start to finish.

Rashanda Thieman2 reviewsTotal number of Google reviews Rashanda has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Scott and his crew came out and took out 2 trees in one day even cleaned up very pleased

Caroline England9 reviewsTotal number of Google reviews Caroline has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Tristar Tree Care is the best! They are so skilled in tree removal and so courteous with their clean up. Scott and his team are the kind of genuine hard working people you want working on your property. Scott prioritizes damaged trees and is honest with his advice. I live on a wooded lot and they have removed many very large trees for me, some even over 75 feet. I know if Tristar Tree is on the job I do not have to worry about my property because they cautiously plan the best route to get down the trees. I am a repeat customer and will absolutely call on Tristar Tree again for any future needs.

Caleb Barton4 reviewsTotal number of Google reviews Caleb has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Scott and his crew are awesome. I had 4 very large trees leaning towards our house that I was very nervous about. Scott’s team took them down with impressive accuracy and did a fantastic job all around. I would highly recommend Tri-Star Tree Care to anyone.

Dusty Watts7 reviewsTotal number of Google reviews Dusty has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Absolutely an amazing job from start to finish!! Scotty met at scheduled time, reviewed my request, offered solutions and additional ideas! Day of, showed up early, recapped the plan with me and his awesome team and went to work. Team even worked through a bit of rain to finish the job. The team reviewed with me throughout the day to make sure they were meeting my expectations. Team met with me again as they wrapped up to ensure satisfaction! They left my yard cleaner than it was on arrival! Scotty stopped back by to review and ensure satisfaction! HIGHLY RECOMMEND Tri-Star and will use again for our future needs!! Thank you Tri-Star team!

Tri-Star Tree Care on Google Maps →

Business details