Tree service · Hendersonville, TN · reviewed since 2024
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 59%98+57.5Reliability 26%99+25.8Value 15%100+15.2Experts Score= 99Not enough data for replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.99SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#4 of 36 palm tree trimmersiPosition by Experts Score among all companies we track in this category. · better than 91%
5.0★★★★★83 Google reviews · 24 photos
99%five-star reviews
4.94★last 12 monthsiAverage stars on reviews from the last 12 months only.
0%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Google reviewers rate West Tree Service five stars based on eighty-three reviews, noting the owner replied to forty-eight percent of feedback. Customers frequently cite punctuality, professional communication, and fair pricing for tree removal, stump grinding, and firewood delivery. Recurring themes highlight thorough cleanup that leaves properties pristine and careful attention to safety around structures and neighbors. One minor criticism involved a crew failing to ring the doorbell or announce their arrival clearly, though the work itself was well-received.
Google rating: 5.0 out of 5 from 83 reviews (99% five-star).
Reviews on this page: 83 Google reviews (74 with written comments, 6 with photos).
Owner responses: the business replied to 48% of reviews.
Most recent review: March 13, 2026.
Service: Palm Tree Trimmer serving Hendersonville, Tennessee.
Data from Google, last updated November 1, 2026.
Score profile vs other palm tree trimmers
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: satisfaction.
West Tree ServicePalm Tree Trimmers median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.West Tree Service: 98/100 on this factor. Category median: 95.A
98
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.West Tree Service: 99/100 on this factor. Category median: 95.A
99
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 99.–
–
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.West Tree Service: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.West Tree Service: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 65.–
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Bar = this company · dark tick = category median.
Star ratings
83 Google reviews we collected
5.0of 5
5 stars8299%
4 stars11%
3 stars00%
2 stars00%
1 star00%
Praise vs complaints
Phrases our text analysis found in 74 written reviews
100%praise
Praise146100%
Complaints00%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
100%fair
Great price1165%
Reasonable529%
Overpriced00%
Not sure16%
Topic share
How often each topic comes up in the written reviews
7topics
Quality & results4531%
Staff & attitude3927%
Speed & response2316%
Would recommend2014%
Price & value118%
Communication53%
Honesty & trust32%
What customers talk about
We read 74 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“These guys did a great job and it wasn't an easy one.”
“The crew was knowledgeable, efficient, and clearly experienced.”
“They were quick and left it looking like there were never any bushes or stumps.”
“I would recommend them to anyone need tree service!”
“They were efficient in job completion with reasonable cost.”
“They explained everything they were doing, answered all my questions, and worked with great attention to safety.”
“Had lightning strike a large maple in my front yard - was referred to West by a landscaper I trusted.”
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired West Tree Service for 4 kinds of job. Pick one to see what they paid and said.
GGeorge11 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★
Fast, efficient, and professional. Showed up on time. Did not just remove the fallen tree, but cleaned up the yard and deck afterwards. Yard looked pristine when they left. Very polite and respectful guys. I hope this doesn't happen again, but if it does, I know who to call. Now you do, too, if you need tree service.
Tree removal
RRonnie1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★
First class service. Cut down a tree, removed the stump and cleaned up all limbs. Great job!
Great priceTree stump grindingTree removal
WWARREN2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★
West cut down 9 pines trees all close to my house or my neighbors. They did an excellent job at a fair price. Did the work cleaned up all their mess. I would recommend them to the fullest. Professional operation
Great priceTree stump grindingTree removal
EEric7 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★
These guys did a great job and it wasn't an easy one. They protected my new fence and my neighbors from several trees falling on them as they cut things down. Very Surgical operation. Great cleanup after. Highly recommended!
Great priceTree removal
JJennifer1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★
The crew was friendly and did great work. They cleaned up the front yard well after the job was completed. My only issue is that they only knocked lightly on our front door and we didn’t hear them. My husband and I were both home working in our offices. They did not ring our doorbell. I had called in the morning and…
Not sureTree trimming & pruning
DDana4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★
I’m gonna say you all are top notch! We are so pleased at your alls work! We will definitely use you all over and over. We will also share with any of our family and friends how great a company and job you all do. 10/10 thank you all so much.
Fast, efficient, and professional. Showed up on time. Did not just remove the fallen tree, but cleaned up the yard and deck afterwards. Yard looked pristine when they left. Very polite and respectful guys. I hope this doesn't happen again, but if it does, I know who to call. Now you do, too, if you need tree service.
Services: Tree removal
R
Ronnie Cummings1 reviewiTotal number of Google reviews Ronnie has written across all businesses on Google Maps, not just this one.
West cut down 9 pines trees all close to my house or my neighbors. They did an excellent job at a fair price. Did the work cleaned up all their mess. I would recommend them to the fullest. Professional operation
Price assessment: Great price
Services: Tree stump grinding, Tree removal
E
Eric Imler7 reviewsiTotal number of Google reviews Eric has written across all businesses on Google Maps, not just this one.
These guys did a great job and it wasn't an easy one. They protected my new fence and my neighbors from several trees falling on them as they cut things down. Very Surgical operation. Great cleanup after. Highly recommended!
Price assessment: Great price
Services: Tree removal
J
Jennifer Delgado1 reviewiTotal number of Google reviews Jennifer has written across all businesses on Google Maps, not just this one.
The crew was friendly and did great work. They cleaned up the front yard well after the job was completed. My only issue is that they only knocked lightly on our front door and we didn’t hear them. My husband and I were both home working in our offices. They did not ring our doorbell. I had called in the morning and was told they’d be there in the afternoon so when I heard noise I thought it was the neighbors dirt bikes or another neighbor working on storm tree damage. By the time I realized they were working they had trimmed up way more of the tree than I had wanted.
Price assessment: Not sure
Services: Tree trimming & pruning
D
Doug Clariday2 reviewsiTotal number of Google reviews Doug has written across all businesses on Google Maps, not just this one.
I’m gonna say you all are top notch! We are so pleased at your alls work! We will definitely use you all over and over. We will also share with any of our family and friends how great a company and job you all do. 10/10 thank you all so much.
Price assessment: Great price
Services: Tree stump removal
R
Rob Fitzpatrick5 reviewsiTotal number of Google reviews Rob has written across all businesses on Google Maps, not just this one.
West tree Service did an amazing job. They were quick and left it looking like there were never any bushes or stumps. I would recommend them to anyone need tree service!
J
Jane George3 reviewsiTotal number of Google reviews Jane has written across all businesses on Google Maps, not just this one.
