Floor refinishing service · Philadelphia, PA · reviewed since 2021
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 59%99+58.1Reliability 26%97+25.3Value 15%99+15.1Craft & service penalty97−0.3Experts Score= 98Not enough data for replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.98SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#2 of 30 countertop installersiPosition by Experts Score among all companies we track in this category. · better than 97%
5.0★★★★★65 Google reviews · 24 photos
100%five-star reviews
5.00★last 12 monthsiAverage stars on reviews from the last 12 months only.
0%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Google reviewers rate Tri-State Stone Doctor five stars based on sixty-five reviews, noting that the owner rarely responds to feedback. Customers describe services including stone repair, refinishing, sealing, and stain removal for granite, marble, quartz, and soapstone surfaces. Recurring themes highlight punctual appointments, clear communication, reasonable pricing, and thorough cleanup. Reviewers frequently mention receiving maintenance advice and professional attention to detail during projects, with no common criticisms identified in the provided excerpts.
Google rating: 5.0 out of 5 from 65 reviews (100% five-star).
Reviews on this page: 65 Google reviews (63 with written comments, 8 with photos).
Owner responses: the business replied to 3% of reviews.
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and satisfaction; weakest: craft & service.
Tri-State Stone DoctorCountertop Installers median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Tri-State Stone Doctor: 99/100 on this factor. Category median: 92.A
99
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Tri-State Stone Doctor: 97/100 on this factor. Category median: 90.A
97
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Tri-State Stone Doctor: 97/100 on this factor. Category median: 95.A
97
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Tri-State Stone Doctor: 99/100 on this factor. Category median: 100.A
99
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Tri-State Stone Doctor: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 63.–
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Bar = this company · dark tick = category median.
Star ratings
65 Google reviews we collected
5.0of 5
5 stars65100%
4 stars00%
3 stars00%
2 stars00%
1 star00%
Praise vs complaints
Phrases our text analysis found in 63 written reviews
99%praise
Praise15999%
Complaints11%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude3824%
Speed & response3019%
Would recommend2918%
Quality & results2818%
Communication159%
Price & value149%
Honesty & trust64%
What customers talk about
We read 63 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Dan is very personable, professional, and customer focused.”
“…h granite in front of the sink, so as soon as you notice a crack call right away…we called him back and he scheduled an appointment and provided a rem…”
“We highly recommend Dan to anymore needing their sink secured, and granite cleaned, repaired, and polished!”
“Dan did a great job fixing, securing, and sealing our undermount kitchen sink, and cleaning and polishing our granite countertop.”
“He listened to what we needed, and then provided us options on how to best approach for our sink repair project while keeping our budget in mind.”
“…this lengthy review because it’s so rare to find a contractor who is honest, patient, and empathetic (not to mention someone who would be willing to…”
People customers mention
Dan19 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Tri-State Stone Doctor for 1 kind of job. Pick one to see what they paid and said.
MWR9 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 days ago★★★★★
Dan did a great job fixing, securing, and sealing our undermount kitchen sink, and cleaning and polishing our granite countertop. The sink is better than it was when it first installed, and our granite countertop is glowing! Dan is very personable, professional, and customer focused. He listened to what we needed,…
rburich2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
Dan and his team were wonderful. He made it a breeze to schedule appointments and provided great service. My marble countertops are repaired and resealed, and I will absolutely choose to use Tri-State Stone Doctor again in the future. Thanks!
Richard9 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
Daniel and team were excellent in fixing our marble top that unexpectedly cracked. Not only did he fix the issue at hand, he was very thorough in explaining and educating the best way to keep stone healthy and functional for years to come. I now have proven methods for stone maintenance across my whole house; not…
AndrewLocal Guide · 16 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Tri-State Stone Doctor was able to fully remove a large stain in my marble tile floors, cleaned and polished everything. It looks brand new. Highly recommend!
Mary2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Just wanted to thank Dan from TriState Stone Doctor for fixing the crack in the granite in the front of my kitchen sink…he came out first for the estimate…provided several options…apparently this is common with granite in front of the sink, so as soon as you notice a crack call right away…we called him back and he…
Mark9 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
Dan from Tri-state Stone Doctor made the process so easy. Send photos, get a quote, pay deposit, set up appointment. All via my phone. The repair is amazing. To cracks in the granite by the kitchen sink were made to literally disappear. He really is the “stone doctor”. Professional, protected the work space,…
Dan did a great job fixing, securing, and sealing our undermount kitchen sink, and cleaning and polishing our granite countertop. The sink is better than it was when it first installed, and our granite countertop is glowing! Dan is very personable, professional, and customer focused. He listened to what we needed, and then provided us options on how to best approach for our sink repair project while keeping our budget in mind. We highly recommend Dan to anymore needing their sink secured, and granite cleaned, repaired, and polished!
rburich2 reviewsiTotal number of Google reviews rburich has written across all businesses on Google Maps, not just this one.
Dan and his team were wonderful. He made it a breeze to schedule appointments and provided great service. My marble countertops are repaired and resealed, and I will absolutely choose to use Tri-State Stone Doctor again in the future. Thanks!
Richard Danze9 reviewsiTotal number of Google reviews Richard has written across all businesses on Google Maps, not just this one.
Daniel and team were excellent in fixing our marble top that unexpectedly cracked. Not only did he fix the issue at hand, he was very thorough in explaining and educating the best way to keep stone healthy and functional for years to come. I now have proven methods for stone maintenance across my whole house; not just the stone he helped fix. I wouldn’t hesitate to recommend Daniel to anyone for your stone needs. Thank you, Daniel.
Andrew MascieriLocal Guide · 16 reviewsiTotal number of Google reviews Andrew has written across all businesses on Google Maps, not just this one.
Tri-State Stone Doctor was able to fully remove a large stain in my marble tile floors, cleaned and polished everything. It looks brand new. Highly recommend!
Mary Kerstetter2 reviewsiTotal number of Google reviews Mary has written across all businesses on Google Maps, not just this one.
Just wanted to thank Dan from TriState Stone Doctor for fixing the crack in the granite in the front of my kitchen sink…he came out first for the estimate…provided several options…apparently this is common with granite in front of the sink, so as soon as you notice a crack call right away…we called him back and he scheduled an appointment and provided a reminder the day before…he placed a drop cloth from the front door to the kitchen…he completed the job throughly…I asked him about the rough edges on the granite around the sink he smoothed it out nicely and also removed the mineral build up on the granite around the bathroom sink…Very professional and knowledgeable and provided lots of tips about maintaining the granite…He also provided a 2 year warranty on the repair
Mark Stephan9 reviewsiTotal number of Google reviews Mark has written across all businesses on Google Maps, not just this one.
Dan from Tri-state Stone Doctor made the process so easy. Send photos, get a quote, pay deposit, set up appointment. All via my phone. The repair is amazing. To cracks in the granite by the kitchen sink were made to literally disappear. He really is the “stone doctor”. Professional, protected the work space, cleaned up. Attention to detail will make the most OCD of us happy. Call or text Dan. Don’t wait. These granite cracks will only get worse, especially around water. On time and on budget…and a two year guarantee!
gina vasquez4 reviewsiTotal number of Google reviews gina has written across all businesses on Google Maps, not just this one.
Tri-State Stone Doctor did an incredible job repairing the granite around my kitchen sink. The repair is virtually invisible, and the craftsmanship exceeded my expectations. They were professional, knowledgeable, and easy to work with. I highly recommend their services to anyone needing granite repair or restoration.
Carolyn DamianoLocal Guide · 15 reviewsiTotal number of Google reviews Carolyn has written across all businesses on Google Maps, not just this one.
Dan brought my soapstone countertops back to life. After years of dealing with inconsistent sealers, blotchy finishes, and etching, he completely resurfaced everything and made them look better than they did originally.
He wouldn’t take a dollar until the job was done right, and spent a full day testing and refining the process before moving forward.
It’s rare to find someone who cares that much about getting the result right. Truly top-notch work.
VP DePillis4 reviewsiTotal number of Google reviews VP has written across all businesses on Google Maps, not just this one.
Dan and his assistant did an efficient and effective job, all the while making sure that there were no disruptions or messes. Dan is especially helpful at diagnosing issues and giving great advice as to care and maintenance. His expertise is obvious. A go-to resource for any future stone issues.
