Trinity Health Of New England - Weight Management Institute
Weight loss service · Chicopee, MA · reviewed since 2024
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%84+45.8Reliability 24%87+21.1Value 14%100+14.1Replies to reviews 7%100+7.1Experts Score= 88Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.88SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#93 of 140 nutritionistsiPosition by Experts Score among all companies we track in this category. · better than 34%
4.8★★★★★205 Google reviews · 5 photos
90%five-star reviews
4.86★last 12 monthsiAverage stars on reviews from the last 12 months only.
2%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Trinity Health Of New England - Weight Management Institute at a glance
Google reviewers rate the clinic 4.8 out of 5 based on 205 reviews, with the owner responding to 98% of feedback. Customers frequently highlight the staff's politeness, thorough communication, and punctuality during consultations for weight loss programs and bariatric surgery. While most praise the supportive environment and effective results, one low-star review cites long wait times, appointment cancellations, and unresponsive staff as significant drawbacks.
Google rating: 4.8 out of 5 from 205 reviews (90% five-star).
Reviews on this page: 205 Google reviews (95 with written comments, 4 with photos).
Owner responses: the business replied to 98% of reviews.
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: satisfaction.
This companyNutritionists median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Trinity Health Of New England - Weight Management Institute: 84/100 on this factor. Category median: 95.A
84
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Trinity Health Of New England - Weight Management Institute: 87/100 on this factor. Category median: 94.A
87
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 99.–
–
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Trinity Health Of New England - Weight Management Institute: 100/100 on this factor. Category median: 87.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Trinity Health Of New England - Weight Management Institute: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Trinity Health Of New England - Weight Management Institute: 100/100 on this factor. Category median: 49.A
100
Bar = this company · dark tick = category median.
Star ratings
205 Google reviews we collected
4.8of 5
5 stars18590%
4 stars136%
3 stars31%
2 stars10%
1 star31%
Praise vs complaints
Phrases our text analysis found in 95 written reviews
98%praise
Praise8798%
Complaints22%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
100%fair
Great price1019%
Reasonable1426%
Overpriced00%
Not sure3056%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude5157%
Communication1112%
Quality & results1011%
Speed & response89%
Would recommend67%
Price & value22%
Honesty & trust11%
What customers talk about
We read 95 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“I am so excited about my surgery the drs nurses and front desk clerks are so polite.”
“She was very friendly and answered all my questions.”
“Is very thorough and explains to you any questions you may have”
“Excellent appointment, excellent information, very professional, friendly and understanding, very knowledgeable, on time, on point.”
“…helpful great doctor great atmosphere staff are very kind literally 5 stars if I could give more then I would and shout out to dr fiallo great guy b…”
“The process can take a few steps, but once everything is in place, its worth it.”
“From the moment I walked into her office, I felt genuinely welcomed and supported.”
People customers mention
Fiallo10 reviews
Jessica5 reviews
Girard3 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Trinity Health Of New England - Weight Management Institute for 1 kind of job. Pick one to see what they paid and said.
JJaniceLocal Guide · 5 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 months ago★★★★★
I am so excited about my surgery the drs nurses and front desk clerks are so polite.i will be recommending the weight loss program to everyone in need they'll be in good hands.
Great priceService not listed
PPat9 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★
Emily was knowledgeable, friendly and courteous. She answered all concerns that I had.
LLauraLocal Guide · 104 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★
I had an appointment with Emily Scott. She was very friendly and answered all my questions. She took the time to listen to me and explain the program.
Great priceService not listed
SSerenity1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★
This is a great office! For any flaws it has, it makes up with caring for the patients. These people have the secret sauce figured out to losing weight and if you do what they say it’ll work for you!
Reasonable priceService not listed
DDaveLocal Guide · 24 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 5 months ago★★★★★
Very informative and helpful with everything that could potentially help me out and the ways and what needs to be done to make it happen
Not sureService not listed
DDonald4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 6 months ago★★★★★
Lost forty pounds Dr Fiallo and his staff have been great. Been on zep bound for ten months lost eighty two pounds since 6/25 the whole program has been life changing.
I am so excited about my surgery the drs nurses and front desk clerks are so polite.i will be recommending the weight loss program to everyone in need they'll be in good hands.
Price assessment: Great price
Services: Service not listed
Response from the owner · Edited 3 months ago
Thank you for your feedback. Patient care is our top priority, and we do all that we can to provide the very best experience.
P
Pat Olier9 reviewsiTotal number of Google reviews Pat has written across all businesses on Google Maps, not just this one.
Emily was knowledgeable, friendly and courteous. She answered all concerns that I had.
Response from the owner · 5 months ago
We’re delighted to hear about your positive experience. Our Mission-driven care is at the heart of everything we do, and we’re proud to have a team dedicated to serving our community with compassion and excellence.
L
Laura RaineaultLocal Guide · 104 reviewsiTotal number of Google reviews Laura has written across all businesses on Google Maps, not just this one.
This is a great office! For any flaws it has, it makes up with caring for the patients. These people have the secret sauce figured out to losing weight and if you do what they say it’ll work for you!
Price assessment: Reasonable price
Services: Service not listed
Response from the owner · 5 months ago
Thank you for your feedback. Patient care is our top priority, and we do all that we can to provide the very best experience.
R
Ramona Guilbe6 reviewsiTotal number of Google reviews Ramona has written across all businesses on Google Maps, not just this one.
Very informative and helpful with everything that could potentially help me out and the ways and what needs to be done to make it happen
Price assessment: Not sure
Services: Service not listed
Response from the owner · Edited 5 months ago
We’re delighted to hear about your positive experience. Our Mission-driven care is at the heart of everything we do, and we’re proud to have a team dedicated to serving our community with compassion and excellence.
D
Donald4 reviewsiTotal number of Google reviews Donald has written across all businesses on Google Maps, not just this one.
Lost forty pounds Dr Fiallo and his staff have been great. Been on zep bound for ten months lost eighty two pounds since 6/25 the whole program has been life changing.
Price assessment: Not sure
Services: Service not listed
Response from the owner · Edited 6 months ago
Thank you for your feedback. Patient care is our top priority, and we do all that we can to provide the very best experience.
H
Hilda ColonLocal Guide · 14 reviewsiTotal number of Google reviews Hilda has written across all businesses on Google Maps, not just this one.
I have a very good experience I been with them for 4 years Beautiful stuff
Response from the owner · 6 months ago
We’re delighted to hear about your positive experience. Our Mission-driven care is at the heart of everything we do, and we’re proud to have a team dedicated to serving our community with compassion and excellence.
