How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%89+48.5Reliability 24%83+20.1Value 14%100+14.1Replies to reviews 7%91+6.4Craft & service penalty95−0.5Experts Score= 89Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.89SCORETRIO Heating, Air & Plumbing
San Jose, CA · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #27Position by Experts Score among all companies we track in this category. of 50 heat pump installation services · 4.9★ from 1,327 Google reviews
Report card
Percentile vs other heat pump installation services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.
Reviews for your job
Customers hired TRIO Heating, Air & Plumbing for 8 kinds of job.
TRIO Heating, Air & Plumbing for general pest inspection
Clear ✕All 53 Google reviews tagged “General pest inspection” · showing 20
Mark was on time, neat, friendly & very professional. He listened to me, made a thorough walk around the perimeter & then went into our crawl space to see where the infestation was located. He found several openings that were most likely how the mice gained access. He quoted me for the job as requested. He is an excellent representative for the company.
Jay and Jose were excellent! They were on time, and finished earlier than expected! They did a great job, and walked me through everything they did. Not afraid to let me inspect things. They took pride in their work and also went the extra mile. Very courteous, and we had a fantastic nostalgic conversation…
Mark was very professional, conducted a thorough inspection, provided recommendations to help isolate the problem. Would certainly use them again.
Excellent advice and helpful. Will use again.
I needed to find out where the bad smell was coming from for dead rodent under the house. I made an appointment for 1 to 3pm. Mark called prior and texted me he was the way. I like how they text with a picture, so I knew who was coming to the house. That was very nice touch. He was on time and very professional.…
This was initial inspection to check what work is needed. We plan to continue with PacificAir in completing the entire job of cleaning, enclosing space, vent replacement and new furnace. The tech Sam was very thorough, knowledgable, friendly and very professional. This level of service is rare, we are very…
Strictly on inspection- services will be performed later
The technician was professional and did a thorough and detailed inspection in order to provide me with an estimate. Appreciate being courteous and professional.
This was our first time using Pacific Air. They are awesome to work with. Technician Juan was very professional, respectful and followed CDC guidelines during his visit to our home. Pacific Air honored the proposed price with applicable discount. Will definitely recommend friends and family. Juan and Jake showed…
Jay showed up on time, was thorough in his explanation of what he was doing beforehand, and in what he found afterwards. Swift results!
The 3 technicians that I worked with (Juan, Jake and Jay) were great… knowledgeable, articulate, respectful and professional. I had a failing furnace which I ended up replacing. They answered all of my questions thoroughly, presented different options and explained the pros and cons of each choice Based on my experience I highly recommend Pacific Air.
Could not recommend PacificAir more strongly. Jacob and his team led by Kilmer including Robin, Jesus, and Nico could have not been more capable, efficient, and customer friendly. They were proactively communicative. Unlike most, I NEVER had to call them to confirm appointments or job details. They did everything…
Sam came to inspect my problem under the house. He was masked and professional. He did a thorough job, took pictures of my problems and walked me through where the entry points are. He explained how they would clean, disinfect and close up the holes. He made me feel at ease. He was not pushy and he seemed trustworthy.
In need of attic and air duct renovation Pacific Air USA was there for me from the start. Competitive pricing, worked with my schedule, fantastic work crew. Louise and Nico were the last I interfaced with at my home they worked carefully and diligently in my home and in the attic as they laid the Installation and…
Sam was extremely professional in his HVAC inspection process. He diligently looked at the components of my heater and provided his expert opinion. I appreciate him being meticulous with his process. I would recommend this company.
Sam (or Sami as goes by) from PacificAir performed an insulation inspection at our home and gave us very good insights on better and eco-friendly insulation for our home. Sam is highly technical, friendly and a thorough professional - his report was self explanatory for a common person, yet to the point. We look…
Will say that I knew right away this was a professional group from my initial meeting with Sam during inspection. I told him exactly what I was looking to do and he gave me the options without the pushy sales approach. Jay and his crew arrived and went right to work and got both our attic and crawl space cleaned in…
we had an old Duct that had to be replaced with new one... found pacificair on Google... right from first meeting with Mark to their crew Nico, Brayan, Jose & Rodrigo everyone was professional and on time. their ongoing communication via text and email was exceptionally... will recommend them to my friends
Sam was great. He did a thorough job and explained everything. Will use him again.
We had a free consultation with Mark T. from Pacific Air. He was incredibly professional, polite and informative. He has definitely put Pacific Air on our list of preferred vendors.
Price
Bar = middle half of what customers paid · gold mark = category median.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| HVAC duct & vent cleaning | 158 | $538–$942 |
| Cleaning | 82 | $172–$340 |
| HVAC system maintenance | 72 | $114–$453 |
| Rodent extermination | 72 | — |
| HVAC system repair | 62 | $209–$1.2k |
| HVAC duct & vent repair | 57 | $275–$931 |
| A/C system maintenance | 53 | $78–$351 |
| General pest inspection | 53 | — |
