How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%89+48.5Reliability 24%83+20.1Value 14%100+14.1Replies to reviews 7%91+6.4Craft & service penalty95−0.5Experts Score= 89Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.89SCORETRIO Heating, Air & Plumbing
San Jose, CA · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #27Position by Experts Score among all companies we track in this category. of 50 heat pump installation services · 4.9★ from 1,327 Google reviews
Report card
Percentile vs other heat pump installation services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.
Reviews for your job
Customers hired TRIO Heating, Air & Plumbing for 8 kinds of job.
TRIO Heating, Air & Plumbing for general pest inspection
Clear ✕All 53 Google reviews tagged “General pest inspection” · showing 40
Mark was on time, neat, friendly & very professional. He listened to me, made a thorough walk around the perimeter & then went into our crawl space to see where the infestation was located. He found several openings that were most likely how the mice gained access. He quoted me for the job as requested. He is an excellent representative for the company.
Jay and Jose were excellent! They were on time, and finished earlier than expected! They did a great job, and walked me through everything they did. Not afraid to let me inspect things. They took pride in their work and also went the extra mile. Very courteous, and we had a fantastic nostalgic conversation…
Mark was very professional, conducted a thorough inspection, provided recommendations to help isolate the problem. Would certainly use them again.
Excellent advice and helpful. Will use again.
I needed to find out where the bad smell was coming from for dead rodent under the house. I made an appointment for 1 to 3pm. Mark called prior and texted me he was the way. I like how they text with a picture, so I knew who was coming to the house. That was very nice touch. He was on time and very professional.…
This was initial inspection to check what work is needed. We plan to continue with PacificAir in completing the entire job of cleaning, enclosing space, vent replacement and new furnace. The tech Sam was very thorough, knowledgable, friendly and very professional. This level of service is rare, we are very…
Strictly on inspection- services will be performed later
The technician was professional and did a thorough and detailed inspection in order to provide me with an estimate. Appreciate being courteous and professional.
This was our first time using Pacific Air. They are awesome to work with. Technician Juan was very professional, respectful and followed CDC guidelines during his visit to our home. Pacific Air honored the proposed price with applicable discount. Will definitely recommend friends and family. Juan and Jake showed…
Jay showed up on time, was thorough in his explanation of what he was doing beforehand, and in what he found afterwards. Swift results!
The 3 technicians that I worked with (Juan, Jake and Jay) were great… knowledgeable, articulate, respectful and professional. I had a failing furnace which I ended up replacing. They answered all of my questions thoroughly, presented different options and explained the pros and cons of each choice Based on my experience I highly recommend Pacific Air.
Could not recommend PacificAir more strongly. Jacob and his team led by Kilmer including Robin, Jesus, and Nico could have not been more capable, efficient, and customer friendly. They were proactively communicative. Unlike most, I NEVER had to call them to confirm appointments or job details. They did everything…
Sam came to inspect my problem under the house. He was masked and professional. He did a thorough job, took pictures of my problems and walked me through where the entry points are. He explained how they would clean, disinfect and close up the holes. He made me feel at ease. He was not pushy and he seemed trustworthy.
In need of attic and air duct renovation Pacific Air USA was there for me from the start. Competitive pricing, worked with my schedule, fantastic work crew. Louise and Nico were the last I interfaced with at my home they worked carefully and diligently in my home and in the attic as they laid the Installation and…
Sam was extremely professional in his HVAC inspection process. He diligently looked at the components of my heater and provided his expert opinion. I appreciate him being meticulous with his process. I would recommend this company.
Sam (or Sami as goes by) from PacificAir performed an insulation inspection at our home and gave us very good insights on better and eco-friendly insulation for our home. Sam is highly technical, friendly and a thorough professional - his report was self explanatory for a common person, yet to the point. We look…
Will say that I knew right away this was a professional group from my initial meeting with Sam during inspection. I told him exactly what I was looking to do and he gave me the options without the pushy sales approach. Jay and his crew arrived and went right to work and got both our attic and crawl space cleaned in…
we had an old Duct that had to be replaced with new one... found pacificair on Google... right from first meeting with Mark to their crew Nico, Brayan, Jose & Rodrigo everyone was professional and on time. their ongoing communication via text and email was exceptionally... will recommend them to my friends
Sam was great. He did a thorough job and explained everything. Will use him again.
We had a free consultation with Mark T. from Pacific Air. He was incredibly professional, polite and informative. He has definitely put Pacific Air on our list of preferred vendors.
I highly recommend Pacific Air. From inspection to completion, they were thorough and professional.
Eilon was very thorough with our inspection. He showed us photos of everything that needed to be fixed in our attic and crawl space. He was patient and extremely knowledgeable when going over things with us. He was professional and helped us schedule the work in a timely manner. Overall we were very satisfied with…
Mark Trimbell was the inspector who came on time at short notice. He was one of the kindest people I met. He was very honest and transparent. He took his time going through all the attic spaces and even the super tight crawl space in detail. Did I say the inspection was completely free too!! I was already impressed…
I received fenomenal service from Adrian. He was very professional, knowledgeable, cordial and ready to listen to any issues I had with my air ducts and dryer vent. He didn’t rush and took his time doing the work. I was very impressed with his work. Thank you Adrian keep up the good work!!!
Our inspector Mark was punctual and professional. He pointed out what I would need, and explain to me the best practices for the repairs I had requested. He managed to turn the project around and three days, and even called me after it was scheduled to make sure I was satisfied. I would highly recommend this company!
Adrian & Hilder arrived right on time and did a thorough job cleaning and servicing our system that hasn't been looked at in over 5 years. Adrian was very helpful in explaining every thing before they did the work and reviewing it after. Thanks guys!
Had 3 folks from Pacific Air over my place so far. Michael, Vince and Sam. All very professional, pleasant, top notch. Honest company. They won’t do work that’s not necessary or cheaper to do another way, unless you insist they do it.
The inspector, Eilon M, did the attic inspection for insulation replacement and rodent prevention on my home. He has very professional manner, answers all questions related to the job and follows up with a written report within few hours. Details and proposed treatment are correct just like the verbal discussion.…
Aron and Emilio were so knowledgeable and professional! They knew exactly what they were to accomplish because of the detailed communication and photos provided to them by Samuel S., the great Field Technician, who did the evaluation of our site. They worked diligently all day and kept us informed throughout the…
Mark T’s total professionalism is what sold me on signing the contract with Pacific Air to replace my attic rodent infested insulation on just one meeting. He followed up with frequent updates and professional advice. The company’s communication system works very well too. There has been no moment when I was left…
Mark was the most professional, courteous, and thorough technician. He did a detailed review of our entire home, and was patient with us through the process. He listened to what our concerns were and took care to explain the possible options we have for resolution. We were impressed with his level of service and attention to detail.
Very responsive and professional company. I left a message and Michael, the manager, called me back at 7pm and when he understood the urgency, he scheduled a technician to come to my house. Sam, the technician, got there on time. he was very knowledgeable and helped me understand what are the options to clean the…
Mike was very prompt, professional, and gave great advice. Highly recommend!
Sam and his team did a great job clearing out the old insulation, dead rodent and sealing the entry points. They were professional and arrived on time. The entire process took longer than expected but the end results are great. Very responsive and made the extra effort to ensure I was satisfied with the work. Highly recommend!
Sam is informative. The inspection was thorough. We have an future appointment for the remaining work. I was given an estimate same day before he left. I understood exactly what needed to be done. I will update my review as we go.
We like Sam's service for inspection. He is on time, careful and clearly explains the details about his findings.
Crew was very prompt professional and thorough was very impressed at how much time they took and how thorough they were this applies to the people that came the crew that came Thursday, April 29 I also want to redo on Vincent am he came out and did the inspection and give me an estimate again very polite very…
Rating only, no written review.
Rating only, no written review.
Rating only, no written review.
Price
Bar = middle half of what customers paid · gold mark = category median.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| HVAC duct & vent cleaning | 158 | $538–$942 |
| Cleaning | 82 | $172–$340 |
| HVAC system maintenance | 72 | $114–$453 |
| Rodent extermination | 72 | — |
| HVAC system repair | 62 | $209–$1.2k |
| HVAC duct & vent repair | 57 | $275–$931 |
| A/C system maintenance | 53 | $78–$351 |
| General pest inspection | 53 | — |
