How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%89+48.5Reliability 24%83+20.1Value 14%100+14.1Replies to reviews 7%91+6.4Craft & service penalty95−0.5Experts Score= 89Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.89SCORETRIO Heating, Air & Plumbing
San Jose, CA · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #27Position by Experts Score among all companies we track in this category. of 50 heat pump installation services · 4.9★ from 1,327 Google reviews
Report card
Percentile vs other heat pump installation services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.
Reviews for your job
Customers hired TRIO Heating, Air & Plumbing for 8 kinds of job.
TRIO Heating, Air & Plumbing for HVAC duct & vent cleaning
Clear ✕All 158 Google reviews tagged “HVAC duct & vent cleaning” · showing 60
Anthony Dunning sat with me and went through all my options when my air conditioning broke during 90+ temps this July. He was clear, professional and worked with me to fill out a rebate. I recommend him as a guide to help you if you have a very old outdated system that needs updating.
My experience with TRIO was amazing from beginning to end. Winston and Charbel were the two installation professionals and they were top notch. They took the time to explain everything about the system, the install, and they even made recommendations on how to maintain the system and ensure proper airflow from the…
Antonio H., Jesus M., Isaac L., and Hector G. did an excellent job installing our new heating and AC unit. They handled the full installation, including running cables, fixing old electrical issues, and resolving problems with the electric panel efficiently and completed everything within three days. There was a…
Called Trio for a new project to fix some ripped ductwork in the crawlspace. They were very responsive and Louie and Fajardo came to the house right away and did a great job restoring airflow to the downstairs. This is the 3rd project I've called on Trio tackle and I am constantly surprised and please with how…
The two technicians were friendly and responsible and did a great job cleaning our ducts! They also alerted me to a broken duct and sealed all of our other ones. Our system is so quiet now :) We had gotten new registers since many of our old ones were broken and they installed all the new ones and everything looks great!
We recently had our attic cleaned (removal of old and install of new insulation) as well as our upstairs and downstairs ducts cleaned. The team of Rafe, Jay, and Jaime were incredible. They were professional and a pleasure to work with. I needed a lot of flexibility on their schedule and they accommodated me with…
We had AC added to our existing 10 yr old furnace. While we had some hiccups in the actual installation process, our project manager, Rafe, did an EXCELLENT job of following up on all the things that needed corrected quickly and in a timely manner. There was NO hesitation about fixing anything we were concerned…
A pleasure to work with everyone from Pacific Air.... I will be using them in future!
Jay the contractor who came to fix the problem explained me very nicely what he and his partner is doing and will do. They did very nice job.
Highly professional. Absolutely recommend
I’m going to move to a new townhouse. I let PacificAIR clean my furnace vent and dryer vent. Emiliano came. He is very nice. He told me that his company just cleaned the dryer vent of each unit of the building recently. So I didn’t need to spend money on that and saved hundreds of bucks.
Emiliano was on-time, professional, efficient and helpful. He answered all my questions about the procedure and cleaned-up the work area afterwards. Thanks!
The service technician was very knowledgeable and polite. Gave me direction for my next steps to improve my airflow and repair my AC.
Customer service has quick response time. Cost is very reasonable. Technician Jay was on time and did a great job with duct cleaning in two of my houses. Great service and a team! We will definitely use services again.
Emiliano was great with cleaning out the duct. On time, professional, and efficient. Good value.
Excellent Job Done
This was our first time using Pacific air service. Technician Jay was knowledgeable, professional and did an excellent job cleaning the duct and vents. Thank you!
Appointment scheduling was quick and Jay arrived on time. He did a good job in cleaning ducts,vents and explained the process well
Jay and Juan came over to clean our dryer vent ducts. Our dryer wasn’t working as well as it should and we suspected that the ducts were the issue. There was so much sand and other debris clogging it. What a complete mess!! They took such good care and cleaned everything out. They improved the dryer performance and…
Jay and Juan were super helpful, funny, professional. They are hard workers and did a great job
Emi was very professional, explained patiently to me what he was going to do and was refreshing polite and nice! EMI told me that they world email the bill which I have not received. I paid a deposit of $53.00 and I gave a check to Emi for $530.22. Please send me the invoice Thank you. E Liedman
Great job done and they are professional. There is a little common that I hope the technician keeps his mask on especially working inside of the house.
This was our first time using Pacific Air. They are awesome to work with. Technician Juan was very professional, respectful and followed CDC guidelines during his visit to our home. Pacific Air honored the proposed price with applicable discount. Will definitely recommend friends and family. Juan and Jake showed…
Jay showed up on time, was thorough in his explanation of what he was doing beforehand, and in what he found afterwards. Swift results!
Luis and Josh were timely, professional and thorough. Dryer vent cleaning required to climb into the Attic and this service went flawless. Thanks
The servicemen communicated well and made sure to answer all of our questions. They were both very polite and friendly toward our dog, and even apologized for any loud noises they were making.
Pacific air was excellent. Service was really good. Luis and Nito were amazing servicemen. Insulation was done beautifully and took care of the flooring and also sanitized everything before they left.Last not the least Sam our Project manager was honest and explained us everything that needed to be done and why behind it.
The experience was great the technician’s were in time and preformed the service quickly. Will recommend them to anyone needing this service.
Excellent appointment with Mark! I was late due to a communciation-gap, but Mark was very gracious and professional. His survey of my home was very thorough and informational. I look forward to future follow-ups and would definitely recommend Pacific Air to friends, family.
We had scheduled for air duct cleaning in our house. Vince did a fabulous job; he came on time and finished the job as expected. Also he explained overall process in detail and gave tips for maintenance. Overall experience was very good (scheduling and the actual work). Will use the service in future.
Vince and Kevin arrived on time. They provided a great customer service and their job, cleaning and sanitizing ducts &vents, was professional. They finished the job on time too. I will use Pacific Air in the future. I highly recommended.
2021: Updating my review as a repeat customer. New home now: Pacific Air has helped repair ducts and clean up damage from rodents, reconfigured a heater vent to be more efficient and sanitary and did a deep clean on all of our vents this Fall. The house smells so much cleaner and I know my family is breathing…
We recently purchased a home and decided to have our ducts cleaned. We found these guys and it was one of the best decisions we made. They were very clear, communicative and timely. Vince helped us with the deep cleaning of our system. He was so friendly and kind, very professional and explained everything as well…
Technician Vince did a great job. He was very communicative prior to the service and on-time. Overall, I was very happy with the service. Reasonable price as well.
Vince arrived right on time, he even texted before his arrival. He came to clean our dryer vent. It was overdue. His service was great and showed us before and after pictures for illustrations. He is very polite and brought his own shoe covers and with his mask on. We really appreciate his service and will…
I worked with Jake and Vince and both provided professional communication. Vince was very professional , he made sure I understand how the ducts systems work to give me understanding on the work he will be doing that service day.
Vince is very informative and diligent. He helped me to cleaned this dryer vent which I thought broken before. Turns out there are multiple bird nests and probably six years of lint...🤧 Beside his highly professional service, he explained very clearly what he was doing and why, so there is no surprise charges in the end. Thank you Vince & PacificAirUSA!
Update: After initially rating PacificAir with 4 stars based on the mostly excellent service with a minor execution issue as described below, the original estimator called me to discuss the issues and offered to come back to the house. He told me the office was all a buzz about my review, because it was less than…
Vince did a great job !. Punctual, professional and knowledgeable. I recommend him a 100%
Very pleased with Vince and the job he performed…now I’m ready for a thermal barrier consultation!
Vince M was very polite and professional throughout his service. He came on time and sent me a heads-up text as well. We had the dryer vent - which went up into the roof - cleaned. Previously, we had tried it ourselves but our dryer was still giving off errors. Vince was very thorough while cleaning and kindly…
I called PacificAir to schedule a dryer vent cleaning when my dryer started throwing error codes. PacificAir scheduled Vince M. to come out two days later- on a Sunday! He arrived perfectly on time, was very professional and friendly, and did a wonderful job. Apparently, the previous owner neglected to clean the…
Vince did an excellent job. He explained what he was doing and was very thorough and knowledgeable. He was also very pleasant and professional and answered my questions patiently.
Pacific Air USA was very responsive to my inquiry to have my dryer vent cleaned, and they kept me posted every step of the way, from scheduling to their arrival to my home for the job. And the Technician Joseph Avila-Cruz showed up earlier than the scheduled time, and he was very Professional and courteous. Joseph…
This review is about a month late. I want to say that Vince M. with Pacific Air was great when he came to our home to clean our dryer vent. He educated us on how to maintain it once he was gone. He was friendly and on time. thanks to him we can use our dryer again without worry of it catching fire. thank you!
Adrian & Hilder arrived right on time and did a thorough job cleaning and servicing our system that hasn't been looked at in over 5 years. Adrian was very helpful in explaining every thing before they did the work and reviewing it after. Thanks guys!
Mark T is super professional, answered all of my questions and gave detail Explanation for the whole job. Honest and transparent. Awesome company that provide many type of services. Definitely a one stop store.
Great experience all around - highly recommended! The technicians Jose and Chris were friendly, professional, and overall great to work with.
Had 3 folks from Pacific Air over my place so far. Michael, Vince and Sam. All very professional, pleasant, top notch. Honest company. They won’t do work that’s not necessary or cheaper to do another way, unless you insist they do it.
I had a great experience using Pacific Air. They called me right away after my online inquiry to schedule an appointment. They answered my questions and were fairy priced. Joseph came to clean out my dryer vent (I've never had it done since buying my home 8 years ago) and he was very helpful. We don't have a vent to…
Vince was courteous, professional and got the job done! I will certainly use their services again!!!!!
Mark, The inspector did an excellence job and found out the issues I need to fix. Followed by the the crew: Adrian, Isaac, Luis, Emiliano, Aron, Elijah and Jose Arrived early in the morning and working hard to the afternoon to finish the multi tasks job, I am happy with their services and highly recommended.
Vince M was a great technician. Very thorough. Will definitely use him again.
Aron and Emilio were so knowledgeable and professional! They knew exactly what they were to accomplish because of the detailed communication and photos provided to them by Samuel S., the great Field Technician, who did the evaluation of our site. They worked diligently all day and kept us informed throughout the…
Our field technician was GREAT! Vince M. was ontime, polite, careful, and extremely professional. He explained process and gave us GOOD recommendations for the future! Thank you!!
Mark T’s total professionalism is what sold me on signing the contract with Pacific Air to replace my attic rodent infested insulation on just one meeting. He followed up with frequent updates and professional advice. The company’s communication system works very well too. There has been no moment when I was left…
Sam is informative. The inspection was thorough. We have an future appointment for the remaining work. I was given an estimate same day before he left. I understood exactly what needed to be done. I will update my review as we go.
Vince M has done an excellent job for Air Duct and Furnace cleaning. He is very professional right from informing in advance of his arrival, following covid safety guidelines, explaining the process in detail. He has done his job meticulously taking care of air ducts and furnace. He cleaned up all his material…
Isaac and Luis were communicative, efficient, and professional when coming out to clean our dryer vent. We loved their service so much we will have them come out annually to ensure our dryer vent stays clean and thus our dryer works efficiently.
Isaac and Luis arrived right on time and gave me an overview of what would be done. They were very professional and performed the job flawlessly. I am so impressed with their work. They cleaned out a extremely dirty dryer vent that went all the way under the house. They showed me everything they got out and gave me…
Price
Bar = middle half of what customers paid · gold mark = category median.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| HVAC duct & vent cleaning | 158 | $538–$942 |
| Cleaning | 82 | $172–$340 |
| HVAC system maintenance | 72 | $114–$453 |
| Rodent extermination | 72 | — |
| HVAC system repair | 62 | $209–$1.2k |
| HVAC duct & vent repair | 57 | $275–$931 |
| A/C system maintenance | 53 | $78–$351 |
| General pest inspection | 53 | — |
