How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%89+48.5Reliability 24%83+20.1Value 14%100+14.1Replies to reviews 7%91+6.4Craft & service penalty95−0.5Experts Score= 89Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.89SCORETRIO Heating, Air & Plumbing
San Jose, CA · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #27Position by Experts Score among all companies we track in this category. of 50 heat pump installation services · 4.9★ from 1,327 Google reviews
Report card
Percentile vs other heat pump installation services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.
Reviews for your job
Customers hired TRIO Heating, Air & Plumbing for 8 kinds of job.
TRIO Heating, Air & Plumbing for rodent extermination
Clear ✕All 72 Google reviews tagged “Rodent extermination” · showing 20
Pacific Air has remarkable customer service. Mark came out on time and clearly explained what was needed and how to proceed. He was professional, courteous and thorough. I strongly recommend this company and I will certainly use them again if needed.
I needed to find out where the bad smell was coming from for dead rodent under the house. I made an appointment for 1 to 3pm. Mark called prior and texted me he was the way. I like how they text with a picture, so I knew who was coming to the house. That was very nice touch. He was on time and very professional.…
Sam was very knowledgeable and had a great solution for both our Dryer issue and also our Rodent problem. He was very professional and you could tell he was an expert. We would highly recommend him. Steve and Sharilyn
The technician was professional and did a thorough and detailed inspection in order to provide me with an estimate. Appreciate being courteous and professional.
Did a great job! We’re very courteous and explained what was done.
Very good service
Could not recommend PacificAir more strongly. Jacob and his team led by Kilmer including Robin, Jesus, and Nico could have not been more capable, efficient, and customer friendly. They were proactively communicative. Unlike most, I NEVER had to call them to confirm appointments or job details. They did everything…
Sam came to inspect my problem under the house. He was masked and professional. He did a thorough job, took pictures of my problems and walked me through where the entry points are. He explained how they would clean, disinfect and close up the holes. He made me feel at ease. He was not pushy and he seemed trustworthy.
In need of attic and air duct renovation Pacific Air USA was there for me from the start. Competitive pricing, worked with my schedule, fantastic work crew. Louise and Nico were the last I interfaced with at my home they worked carefully and diligently in my home and in the attic as they laid the Installation and…
Will say that I knew right away this was a professional group from my initial meeting with Sam during inspection. I told him exactly what I was looking to do and he gave me the options without the pushy sales approach. Jay and his crew arrived and went right to work and got both our attic and crawl space cleaned in…
2021: Updating my review as a repeat customer. New home now: Pacific Air has helped repair ducts and clean up damage from rodents, reconfigured a heater vent to be more efficient and sanitary and did a deep clean on all of our vents this Fall. The house smells so much cleaner and I know my family is breathing…
Update: After initially rating PacificAir with 4 stars based on the mostly excellent service with a minor execution issue as described below, the original estimator called me to discuss the issues and offered to come back to the house. He told me the office was all a buzz about my review, because it was less than…
I highly recommend Pacific Air. From inspection to completion, they were thorough and professional.
Monday, Chris, Adrian and Marvin came out and removed all of our attic insulation and cleaned a ton of rat droppings, etc. They worked very hard all day as our attic is a real maze and difficult to maneuver. They cleaned, sanitized, rodent proofed and left traps. They all did an amazing job and worked very hard.…
Mark Trimbell was the inspector who came on time at short notice. He was one of the kindest people I met. He was very honest and transparent. He took his time going through all the attic spaces and even the super tight crawl space in detail. Did I say the inspection was completely free too!! I was already impressed…
Mark, The inspector did an excellence job and found out the issues I need to fix. Followed by the the crew: Adrian, Isaac, Luis, Emiliano, Aron, Elijah and Jose Arrived early in the morning and working hard to the afternoon to finish the multi tasks job, I am happy with their services and highly recommended.
Aron and Emilio were so knowledgeable and professional! They knew exactly what they were to accomplish because of the detailed communication and photos provided to them by Samuel S., the great Field Technician, who did the evaluation of our site. They worked diligently all day and kept us informed throughout the…
Mark T’s total professionalism is what sold me on signing the contract with Pacific Air to replace my attic rodent infested insulation on just one meeting. He followed up with frequent updates and professional advice. The company’s communication system works very well too. There has been no moment when I was left…
Sam and his team did a great job clearing out the old insulation, dead rodent and sealing the entry points. They were professional and arrived on time. The entire process took longer than expected but the end results are great. Very responsive and made the extra effort to ensure I was satisfied with the work. Highly recommend!
Sam is informative. The inspection was thorough. We have an future appointment for the remaining work. I was given an estimate same day before he left. I understood exactly what needed to be done. I will update my review as we go.
Price
Bar = middle half of what customers paid · gold mark = category median.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| HVAC duct & vent cleaning | 158 | $538–$942 |
| Cleaning | 82 | $172–$340 |
| HVAC system maintenance | 72 | $114–$453 |
| Rodent extermination | 72 | — |
| HVAC system repair | 62 | $209–$1.2k |
| HVAC duct & vent repair | 57 | $275–$931 |
| A/C system maintenance | 53 | $78–$351 |
| General pest inspection | 53 | — |
