Analyzing 9,840,2499.8M ReviewsFor 27,70927.7K Experts
Customers frequently praise the firm's responsiveness, thoroughness, and professional communication during tax preparation and bookkeeping services. Many highlight the team's patience and ability to explain complex issues clearly, noting that clients feel valued rather than rushed. However, a low-star review criticizes unprofessional conduct and a lack of flexibility regarding communication methods, specifically citing a refusal to engage via email or text.
Data from Google, last updated November 10, 2026.
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and satisfaction; weakest: momentum.
Bar = this company · dark tick = category median.
20 Google reviews we collected
Phrases our text analysis found in 19 written reviews
How often each topic comes up in the written reviews
We read 19 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“She was very patient and kind, she really was the calm in the storm.”
“Accurate, completes work in a timely manner, extremely helpful, friendly”
“Not only do they provide excellent service, but they are very caring and supportive.”
“We believe she is a very skilled tax advisor and we highly recommend her and TriStar.”
“Excellent communication throughout the process of doing our return.”
“They are both very professional, honest, helpful, timely, and I am very happy to be working with the team at TriStar CPA's!”
praise complaint · found by our text analysis, Google review wording unchanged.
We had a very complex return due to moving from out of state to just start the whole mess we created. Amy was priceless in helping us get it all together. She was very patient and kind, she really was the calm in the storm. We look forward to working with Amy Philips again in 2027 for our 2026 tax season.
Amy was great. Excellent communication throughout the process of doing our return. We never felt rushed. She spent a lot of time going over things with us. While I'm not looking forward to next year's taxes, I am looking forward to working with Amy again.
Was working with Gylnn who just told me to “find someone else because I don’t text or email back and forth”… Dude welcome to 2026.. We all can’t call you within 30min to fit in your perfect schedule. Will be canceling with them and my bookkeeping with them. Most unprofessional group I have ever worked with.
Amy and TriStar CPAs, PLLC have been exceptional in their professional relationship with my wife and me. Not only do they provide excellent service, but they are very caring and supportive. I do not feel that my wife and I are seen as just another client to get through the system and move us on, but as…
Small biz owner here. I engaged Amy Phillips CPA on the advice of our bookkeeping firm. Extremely professional and friendly - responsive, flexible.
I highly recommend TriStar CPA's PLLC! Amy and Kele have been amazing! They are both very professional, honest, helpful, timely, and I am very happy to be working with the team at TriStar CPA's!
4.8 ★★★★★ 20 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
We had a very complex return due to moving from out of state to just start the whole mess we created. Amy was priceless in helping us get it all together. She was very patient and kind, she really was the calm in the storm. We look forward to working with Amy Philips again in 2027 for our 2026 tax season.
Very effecient and secure services
Amy was great. Excellent communication throughout the process of doing our return. We never felt rushed. She spent a lot of time going over things with us. While I'm not looking forward to next year's taxes, I am looking forward to working with Amy again.
Was working with Gylnn who just told me to “find someone else because I don’t text or email back and forth”… Dude welcome to 2026.. We all can’t call you within 30min to fit in your perfect schedule. Will be canceling with them and my bookkeeping with them. Most unprofessional group I have ever worked with.
Amy and TriStar CPAs, PLLC have been exceptional in their professional relationship with my wife and me. Not only do they provide excellent service, but they are very caring and supportive. I do not feel that my wife and I are seen as just another client to get through the system and move us on, but as neighbors/friends who are cared for and valued. We really appreciate TriStar's quality of service.
Accurate, completes work in a timely manner, extremely helpful, friendly
Small biz owner here. I engaged Amy Phillips CPA on the advice of our bookkeeping firm. Extremely professional and friendly - responsive, flexible.
Very friendly and thorough.
I highly recommend TriStar CPA's PLLC! Amy and Kele have been amazing! They are both very professional, honest, helpful, timely, and I am very happy to be working with the team at TriStar CPA's!
Great to work with. I would always get a quick response with any questions.
Analyzing 9,840,2499.8M ReviewsFor 27,70927.7K Experts
