Certified public accountant · Pegram, TN · reviewed since 2016
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%90+49.1Reliability 24%90+21.8Value 14%85+12Replies to reviews 7%77+5.4Craft & service penalty78−2.2Experts Score= 86Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.86SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#24 of 29 business consultantsiPosition by Experts Score among all companies we track in this category. · better than 18%
4.9★★★★★120 Google reviews · 11 photos
96%five-star reviews
5.00★last 12 monthsiAverage stars on reviews from the last 12 months only.
0%1–2★, last 20 reviewsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
TriStar Tax and Business Solutions Nashville at a glance
Google reviewers rate TriStar Tax and Business Solutions 4.9 out of 5 based on 120 reviews, with the owner responding to 63% of them. Customers frequently praise the firm for its responsive communication, punctual turnaround, and ability to simplify complex tax and business accounting tasks. However, a small number of low-star reviews cite isolated instances of rude phone interactions and a lack of follow-up after initial consultations.
Google rating: 4.9 out of 5 from 120 reviews (96% five-star).
Reviews on this page: 120 Google reviews (107 with written comments).
Owner responses: the business replied to 63% of reviews.
Most recent review: October 16, 2026.
Service: Business Consultant serving Pegram, Tennessee.
Data from Google, last updated October 25, 2026.
Score profile vs other business consultants
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and satisfaction; weakest: replies to reviews.
This companyBusiness Consultants median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.TriStar Tax and Business Solutions Nashville: 90/100 on this factor. Category median: 96.A
90
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.TriStar Tax and Business Solutions Nashville: 90/100 on this factor. Category median: 97.A
90
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.TriStar Tax and Business Solutions Nashville: 78/100 on this factor. Category median: 99.B
78
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.TriStar Tax and Business Solutions Nashville: 85/100 on this factor. Category median: 87.A
85
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.TriStar Tax and Business Solutions Nashville: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.TriStar Tax and Business Solutions Nashville: 77/100 on this factor. Category median: 69.B
77
Bar = this company · dark tick = category median.
Star ratings
120 Google reviews we collected
4.9of 5
5 stars11596%
4 stars11%
3 stars00%
2 stars11%
1 star33%
Praise vs complaints
Phrases our text analysis found in 107 written reviews
95%praise
Praise19695%
Complaints105%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
100%fair
Great price120%
Reasonable480%
Overpriced00%
Not sure00%
Topic share
How often each topic comes up in the written reviews
7topics
Would recommend4622%
Staff & attitude4522%
Speed & response4321%
Quality & results3216%
Communication2814%
Honesty & trust73%
Price & value52%
What customers talk about
We read 107 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Looking for a comprehensive tax solution that works with you on your taxes, look no further.”
“We're so happy that we made the switch to TriStar years ago and can't recommend their professional, trustworthy and personable team enough!”
“The TriStar team was very helpful and patient and answered all our questions very promptly.”
“Girl who answered was rude and answered me extremely fast with no further details.”
“I've worked with the TriStar team for a few years - they've always been helpful and responsive.”
“For this I offer two stars: One for completing the work (however slowly) and one for completing it accurately (I assume).”
“TriStar Tax and Business Solutions provided outstanding service — professional, responsive, and easy to work with.”
“They make the process simple and they communicate well to ensure nothing is missed.”
“Brad Jones and company have always been easy to deal with, efficient with the returns, trustworthy and always friendly to do business with.”
“They are truly worth the money to file things correctly.”
People customers mention
Jones17 reviews
Brad10 reviews
Associates10 reviews
Daniel5 reviews
Ryan4 reviews
Hannah3 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired TriStar Tax and Business Solutions Nashville for 5 kinds of job. Pick one to see what they paid and said.
Konstantin9 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
We were late for 2024 taxes and not well organized for both 2024 and 2025 tax returns. The TriStar team was very helpful and patient and answered all our questions very promptly. Amazing service! Highly recommended.
Reasonable priceIncome tax filingTax PreparationIndividual income tax return preparation
Matt3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
I've worked with the TriStar team for a few years - they've always been helpful and responsive.
Income tax filing
K15 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★
Great service and quick turnaround. Looking for a comprehensive tax solution that works with you on your taxes, look no further. Client for over 5 years and very satisfied.
Casey1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★
We have worked with TriStar Tax & Business Solutions for both our business and personal needs for five years now and we couldn't be more satisfied! They are incredibly knowledgeable, responsive, through, and they consistently make complex financial/tax matters feel stress-free. We're so happy that we made the switch…
Great priceAccounting supportBusiness tax return preparationBusiness consulting
Mike11 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★
Grateful for the tax preparation services Tristar provides. Our tax return is complicated and very involved, and we have peace of mind the taxes are filed correctly and every tax benefit is found along the way to help us save money.
Garrett14 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★
Great customer service and got my return completed quickly after I submitted all my documents. Their client portal is so user friendly.
Reasonable priceIndividual income tax return preparation
We were late for 2024 taxes and not well organized for both 2024 and 2025 tax returns. The TriStar team was very helpful and patient and answered all our questions very promptly. Amazing service! Highly recommended.
Price assessment: Reasonable price
Services: Income tax filing, Tax Preparation, Individual income tax return preparation
Response from the owner · 5 days ago
It was great working with you. We appreciate you choosing TriStar!
Matt Lowney3 reviewsiTotal number of Google reviews Matt has written across all businesses on Google Maps, not just this one.
Great service and quick turnaround. Looking for a comprehensive tax solution that works with you on your taxes, look no further. Client for over 5 years and very satisfied.
We have worked with TriStar Tax & Business Solutions for both our business and personal needs for five years now and we couldn't be more satisfied! They are incredibly knowledgeable, responsive, through, and they consistently make complex financial/tax matters feel stress-free. We're so happy that we made the switch to TriStar years ago and can't recommend their professional, trustworthy and personable team enough!
Price assessment: Great price
Services: Accounting support, Business tax return preparation, Business consulting, Individual tax planning, New business tax consulting, Income tax filing, Business tax planning, Tax Preparation, Tax planning, Individual income tax return preparation
Response from the owner · 6 months ago
Casey, thank you so much for choosing TriStar year after year. Looking forward to next tax season!
Mike O'Neill11 reviewsiTotal number of Google reviews Mike has written across all businesses on Google Maps, not just this one.
Grateful for the tax preparation services Tristar provides. Our tax return is complicated and very involved, and we have peace of mind the taxes are filed correctly and every tax benefit is found along the way to help us save money.
Response from the owner · 7 months ago
Thanks Mike! Looking forward to working with you again next year!
Garrett Bricker14 reviewsiTotal number of Google reviews Garrett has written across all businesses on Google Maps, not just this one.
TriStar Tax and Business Solutions provided outstanding service — professional, responsive, and easy to work with. Their team answered every question quickly and made the process seamless. I highly recommend them and would gladly do business with them again.
Services: Individual tax planning
Hannah Lee5 reviewsiTotal number of Google reviews Hannah has written across all businesses on Google Maps, not just this one.
My mom and I switched over to TriStar after having issues with our previous CPA. What a difference! Excellent customer service and responsiveness. Always there to answer any questions I had. Looking forward to using them for a long time!
Price assessment: Reasonable price
Services: Income tax filing, Tax Preparation, Individual income tax return preparation
J MACLocal Guide · 21 reviewsiTotal number of Google reviews J has written across all businesses on Google Maps, not just this one.
We have worked with TriStar for the past three years to file our annual taxes and we have consistently had a positive experience. They make the process simple and they communicate well to ensure nothing is missed. Highly recommend!
Response from the owner · a year ago
Thank you for your recommendation! We greatly appreciate you choosing to work with us year after year.
