Catherine Tuck1 reviewTotal number of Google reviews Catherine has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleAmazing service! Would use again in a minute!
Troops Haul Junk
How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%93+50.7Reliability 24%80+19.4Value 14%100+14.1Replies to reviews 7%51+3.6Craft & service penalty96−0.4Experts Score= 87Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.87SCORE
AGradeLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#64 of 71 hauling servicesPosition by Experts Score among all companies we track in this category. · better than 10%
5.0 ★★★★★ 519 Google reviews · 24 photos
99%five-star reviews
5.00★last 12 monthsAverage stars on reviews from the last 12 months only.
4.9%1–2★ in 2 yearsShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
81%reviews answered by the owner
Oct 2026latest review
Troops Haul Junk at a glance
Google reviewers for Troops Haul Junk in Mocksville, NC, frequently cite punctuality, efficient junk removal, and clear communication as key aspects of their experience. Customers note that the service is affordable and reliable, with staff often arriving on short notice to handle home cleanouts and dumpster rentals. However, a few low-star reviews describe unresolved billing disputes, delayed container delivery, and unresponsive customer service, contrasting with the generally positive feedback regarding professional conduct.
- Google rating: 5.0 out of 5 from 519 reviews (99% five-star).
- Reviews on this page: 519 Google reviews (406 with written comments, 17 with photos).
- Owner responses: the business replied to 81% of reviews.
- Most recent review: October 19, 2026.
- Service: Hauling Service serving Mocksville, North Carolina.
Data from Google, last updated October 25, 2026.
Score profile vs other hauling services
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.
SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Troops Haul Junk: 93/100 on this factor. Category median: 97.A
93
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Troops Haul Junk: 80/100 on this factor. Category median: 98.A
80
Craft & serviceCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Troops Haul Junk: 96/100 on this factor. Category median: 100.A
96
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Troops Haul Junk: 100/100 on this factor. Category median: 100.A
100
MomentumMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Troops Haul Junk: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Troops Haul Junk: 51/100 on this factor. Category median: 93.C
51
Bar = this company · dark tick = category median.
Star ratings
519 Google reviews we collected
- 5 stars51399%
- 4 stars10%
- 3 stars00%
- 2 stars00%
- 1 star51%
Praise vs complaints
Phrases our text analysis found in 406 written reviews
- Praise873100%
- Complaints40%
PriceGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
- Great price1267%
- Reasonable633%
- Overpriced00%
- Not sure00%
Topic share
How often each topic comes up in the written reviews
- Speed & response22225%
- Staff & attitude20523%
- Would recommend15418%
- Quality & results12714%
- Price & value9811%
- Communication475%
- Honesty & trust243%
What customers talk about
We read 406 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Chris and his team are very reliable and efficient.”
“They were extremely professional, friendly, quick, and made the entire process completely hassle-free.”
“They were demeaning and arrogant blaming me for their poor communication and not completing the job.”
“I couldn’t recommend them more and will 100% be using them again in the future.”
“But most of all incredible response time and thorough!”
“We’ve used them so many times, very quick and affordable.”
“I have used Troops Haul Junk twice now and each time they have been great to communicate with, on time, friendly and respectful of property.”
“You can tell they genuinely care about their customers and take a lot of pride in their work.”
People customers mention
- Chris 32 reviews
- Derrick 11 reviews
- Removal 11 reviews
- Vets 9 reviews
- Veteran 4 reviews
- Norman 4 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Troops Haul Junk for 8 kinds of job. Pick one to see what they paid and said.
Recent reviews
Liza9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
Chris and his team are very reliable and efficient. They are hard working and very friendly. You can’t put them to answer the phone and show up when they say they are going to. I highly recommend this veteran owned team!
Great priceHouse & garage cleanouts
Lenny1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Super quick response!!! Extremely reasonable!!! Got my job done with ease!!! Highly recommend
Myles2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Troops Haul Junk has always taken great care of us! We are returning customers, and always will be. Thank you for your service! 🫡🇺🇸
Great priceHouse & garage cleanoutsMattress removal & disposalYard debris removal
JasonLocal Guide · 20 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Very professional. Affordable. Reliable. But most of all incredible response time and thorough!
Reasonable price
NoahLocal Guide · 17 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Absolutely AMAZING experience! These guys went above and beyond from start to finish. They were extremely professional, friendly, quick, and made the entire process completely hassle-free. They showed up when they said they would, worked efficiently, and left everything looking better than I expected. You can tell…
Family1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Incredible experience! I have used Troops Haul Junk twice now and each time they have been great to communicate with, on time, friendly and respectful of property. They are so quick and efficient. Thank you Troops Haul Junk for taking the stress away!!
Great priceHouse & garage cleanoutsMattress removal & disposal
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| Junk removal | 123 | — |
| Furniture removal | 91 | — |
| House & garage cleanouts | 90 | — |
| Trash removal & disposal | 49 | — |
| Appliance removal & disposal | 40 | — |
| Construction debris removal | 32 | — |
| Mattress removal & disposal | 22 | — |
| Dumpster rental | 22 | — |
Compare with
Photos
Customer reviews
5.0 ★★★★★ 519 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Jobs customers hired them for — from Google's service tags and the review text
Team members customers mention
Liza Chester9 reviewsTotal number of Google reviews Liza has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleChris and his team are very reliable and efficient. They are hard working and very friendly. You can’t put them to answer the phone and show up when they say they are going to. I highly recommend this veteran owned team!
- Price assessment: Great price
- Services: House & garage cleanouts
Sam JonesLocal Guide · 4 reviewsTotal number of Google reviews Sam has written across all businesses on Google Maps, not just this one.
Review from Google · view on GooglePeter was great, and they were able to come on short notice!
Lenny Cristino1 reviewTotal number of Google reviews Lenny has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleSuper quick response!!! Extremely reasonable!!! Got my job done with ease!!! Highly recommend
Myles S2 reviewsTotal number of Google reviews Myles has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleTroops Haul Junk has always taken great care of us! We are returning customers, and always will be. Thank you for your service! 🫡🇺🇸
- Price assessment: Great price
- Services: House & garage cleanouts, Mattress removal & disposal, Yard debris removal
Jason ReidLocal Guide · 20 reviewsTotal number of Google reviews Jason has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleVery professional. Affordable. Reliable. But most of all incredible response time and thorough!
- Price assessment: Reasonable price
Noah DavidsonLocal Guide · 17 reviewsTotal number of Google reviews Noah has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleAbsolutely AMAZING experience! These guys went above and beyond from start to finish. They were extremely professional, friendly, quick, and made the entire process completely hassle-free. They showed up when they said they would, worked efficiently, and left everything looking better than I expected. You can tell they genuinely care about their customers and take a lot of pride in their work. If you have junk that needs to go, stop looking and give these guys a call! I couldn’t recommend them more and will 100% be using them again in the future.
Family Cole1 reviewTotal number of Google reviews Family has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleIncredible experience! I have used Troops Haul Junk twice now and each time they have been great to communicate with, on time, friendly and respectful of property. They are so quick and efficient. Thank you Troops Haul Junk for taking the stress away!!
- Price assessment: Great price
- Services: House & garage cleanouts, Mattress removal & disposal
william d. moore1 reviewTotal number of Google reviews william has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleGreat awesome job , arrived on time , completed our task of removing garage & home items. Was very reasonable price and quick service. Remember you get what you pay for and very professional, not having to deal with finishing up the clean out was a huge plus….
- Price assessment: Reasonable price
- Services: House & garage cleanouts, Mattress removal & disposal
Linda Cloer1 reviewTotal number of Google reviews Linda has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleGreat job very nice people and thanks they were on time
Business details
- Address: 654 Whites Farm Rd, Statesville, NC 28625
- Phone: (704) 800-4285
- Website: troopshauljunk.com
- Service area: Mocksville, NC