Analyzing 8,531,7588.5M ReviewsFor 24,22124.2K Experts

Experts Reviews · Company report
True Blue Auto Glass logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%89+48.5Reliability 24%81+19.6Value 14%100+14.1Replies to reviews 7%96+6.8Momentum penalty71−2.9Experts Score= 86Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.86SCORE

True Blue Auto Glass

Philadelphia, PA · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #60Position by Experts Score among all companies we track in this category. of 98 auto glass repair · 4.9★ from 303 Google reviews

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Percentile vs other auto glass repair (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: momentum.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.True Blue Auto Glass is better than 89% of auto glass repair.A
89
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.True Blue Auto Glass is better than 81% of auto glass repair.A
81
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.True Blue Auto Glass is better than 100% of auto glass repair.A
100
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.True Blue Auto Glass is better than 100% of auto glass repair.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.True Blue Auto Glass is better than 71% of auto glass repair.B
71
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.True Blue Auto Glass is better than 96% of auto glass repair.A
96

Reviews for your job

Customers hired True Blue Auto Glass for 4 kinds of job.

True Blue Auto Glass for auto side window replacement

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.9
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.67
Usually paidThe price range customers picked most often for this job.—
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 66/100.How Job match is calculatedBuilt only from reviews Google tagged “Auto side window replacement”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#30 / 33
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 9 Google reviews tagged “Auto side window replacement”

Brooks3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Good scheduling system with a personal touch. Technician was knowledgeable and gave a good estimation on how long it would take (actually underpromised and over delivered). The price was much better than what “the other guys” quoted. All in all, this business has a great handle on their craft and in the future will…

Great priceAuto side window replacement
BrettLocal Guide · 40 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★

I've had a few broken vehicle side windows replaced with True Blue (due to break ins). The first, True Blue was phenomenal, they came out and replaced the window but also cleaned up all of the broken glass that ended up inside of the vehicle. The second situation I had 2 vehicles broken into while I was out of…

Reasonable priceAuto side window replacement
Elizabeth1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

The entire team was friendly, personable, and knowledgeable. They were courteous from start to finish, even offering to travel to my place of work rather than home if nearby. Their prices were reasonable and they fixed my window quickly. I would highly recommend this talented team of Paul, Jon, and Jay. Thank you for making things so easy!

Great priceAuto side window replacement
LeanneLocal Guide · 11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

I am grateful for True Blue Auto’s responsiveness, quick scheduling and great price. My driver’s side window was busted open over Memorial Day weekend. Even though they weren’t open, I was able to speak to an operator who passed along my information. The next day, I got a text for pricing and scheduling and the day…

Auto side window replacement
Ray10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Fast response and fast action. I received an email shortly after submitting my online request, then requested a call, which was received equally fast. After explaining my situation I was given the cost for the repair, then I scheduled the work for Monday (call was on Friday). Rep arrived at stated time and he…

Auto side window replacement
Jordan9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

True Blue Auto Glass literally saved my day! After having a terrible experience with SafeLite, I called True Blue and they were able to send someone out same day! They were responsive and quick!

Auto side window replacement
Robert1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

They came to my house on time and very professional. Did a great job. I highly recommend them

Auto side window replacementAuto windshield replacement+ Punctuality+ Professionalism
Rhys2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

We had our driver side window smashed in by someone or something. Our insurance company recommended that we use True Blue to make the repairs. They came to our driveway and cleaned up the broken glass and replaced the window in no time flat. The job was flawless and no extra bother to me since I didn't have to…

Auto side window replacement+ Punctuality+ Quality+ Professionalism
Johnpatucci3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Rating only, no written review.

Auto side window replacement+ Punctuality+ Quality+ Professionalism

Price

Not enough reviews with a price yet.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 78%Reasonable 22%Overpriced 0%Not sure 0%

Jobs customers hired them for

JobReviewsCategory typical
Auto windshield replacement44—
Auto windshield repair15—
Auto side window replacement9—
Auto rear window replacement3—

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