Auto glass shop · Philadelphia, PA · reviewed since 2017
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%89+48.5Reliability 24%81+19.6Value 14%100+14.1Replies to reviews 7%96+6.8Momentum penalty71−2.9Experts Score= 86Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.86SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#60 of 98 auto glass repairiPosition by Experts Score among all companies we track in this category. · better than 39%
4.9★★★★★303 Google reviews · 14 photos
97%five-star reviews
4.67★last 12 monthsiAverage stars on reviews from the last 12 months only.
5%1–2★, last 20 reviewsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Google reviewers rate True Blue Auto Glass 4.9 out of 5 based on 303 reviews, with the owner responding to 98% of them. Customers frequently highlight quick response times, competitive pricing, and efficient mobile service for windshield and window replacements. Recurring themes include clear communication, punctual arrivals, and thorough cleanup of broken glass. A small number of low-star reviews cite issues with repair durability or initial quoting processes, though the majority describe positive experiences.
Google rating: 4.9 out of 5 from 303 reviews (97% five-star).
Reviews on this page: 303 Google reviews (253 with written comments, 4 with photos).
Owner responses: the business replied to 98% of reviews.
Most recent review: October 9, 2026.
Service: Auto Glass Repair serving Philadelphia, Pennsylvania.
Data from Google, last updated November 5, 2026.
Score profile vs other auto glass repair
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: momentum.
True Blue Auto GlassAuto Glass Repair median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.True Blue Auto Glass: 89/100 on this factor. Category median: 92.A
89
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.True Blue Auto Glass: 81/100 on this factor. Category median: 91.A
81
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.True Blue Auto Glass: 100/100 on this factor. Category median: 99.A
100
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.True Blue Auto Glass: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.True Blue Auto Glass: 71/100 on this factor. Category median: 100.B
71
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.True Blue Auto Glass: 96/100 on this factor. Category median: 62.A
96
Bar = this company · dark tick = category median.
Star ratings
303 Google reviews we collected
4.9of 5
5 stars29597%
4 stars41%
3 stars00%
2 stars21%
1 star21%
Praise vs complaints
Phrases our text analysis found in 253 written reviews
99%praise
Praise59199%
Complaints41%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
100%fair
Great price778%
Reasonable222%
Overpriced00%
Not sure00%
Topic share
How often each topic comes up in the written reviews
7topics
Speed & response14324%
Staff & attitude12822%
Quality & results9716%
Price & value8114%
Would recommend8114%
Communication447%
Honesty & trust214%
What customers talk about
We read 253 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Jon texted me back immediately with a price and it was a lot lower than other places around.”
“These kind folks got back to me first, came out, cleaned up the glass, and fixed everything for a reasonable price in about an hour.”
“…n my GR86, both times they were able to fit me in within the week and did a great job, at a fantastic price too!…”
“Their prices were reasonable and they fixed my window quickly.”
“Ultimately they did replace the broken windows and the price was fair, which at the end of the day is really what I needed, but I'm rather disappointe…”
“All in all, I would definitely recommend True Blue to anyone needing window services!”
“The tech arrived on time and explained things clearly.”
“They were so nice, transparent, and made it so convenient for me.”
People customers mention
Jay10 reviews
Denise10 reviews
Adam10 reviews
Safelite7 reviews
Scott7 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired True Blue Auto Glass for 4 kinds of job. Pick one to see what they paid and said.
MMackenzie8 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★
I had a crack in my windshield so I reached out to a couple of places. Jon texted me back immediately with a price and it was a lot lower than other places around. They were able to schedule me next day which was amazing.
Fast forward to today, Jay texted me an approximate time window and was right on time. He was…
Great priceAuto windshield replacement
MMorganLocal Guide · 89 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
On vacation in the area and woke up to a shattered rear door window. Called around to several shops. These kind folks got back to me first, came out, cleaned up the glass, and fixed everything for a reasonable price in about an hour. Really appreciate the help and timely fix. Thanks!!!!
Great priceAuto windshield repair
HHaroldLocal Guide · 14 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★
True Blue is outstanding in service, price and in comparison to satellite overall. The process was smooth and quick. The service was genuine. This is who to call for a windshield repair!
BBrooks3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★
Good scheduling system with a personal touch. Technician was knowledgeable and gave a good estimation on how long it would take (actually underpromised and over delivered). The price was much better than what “the other guys” quoted. All in all, this business has a great handle on their craft and in the future will…
Great priceAuto side window replacement
AAnn3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★
The windshield replacement was excellent. They kept me informed about their arrival. The installation was efficient, tidy, and timely.
Great priceAuto windshield repair
FFrancesca4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★
10/10!!! Such a wonderful & painless experience. Would recommend to anyone who needs their windshield replaced or repaired.
They were so nice, transparent, and made it so convenient for me.
I had a crack in my windshield so I reached out to a couple of places. Jon texted me back immediately with a price and it was a lot lower than other places around. They were able to schedule me next day which was amazing.
Fast forward to today, Jay texted me an approximate time window and was right on time. He was so quick and efficient and replaced my windshield in about 30 minutes.
All in all, I would definitely recommend True Blue to anyone needing window services!
Price assessment: Great price
Services: Auto windshield replacement
Response from the owner · 3 weeks ago
Thank you for the great review! Jon will be glad to hear the quick quote and fair price made the decision easy. Jay is one of our more seasoned techs and he sets a great tone. We’re happy we could fit you in the very next day and get your new windshield installed without disrupting your schedule. We appreciate the recommendation and are always here if you need us again!
M
Morgan LutzLocal Guide · 89 reviewsiTotal number of Google reviews Morgan has written across all businesses on Google Maps, not just this one.
On vacation in the area and woke up to a shattered rear door window. Called around to several shops. These kind folks got back to me first, came out, cleaned up the glass, and fixed everything for a reasonable price in about an hour. Really appreciate the help and timely fix. Thanks!!!!
Price assessment: Great price
Services: Auto windshield repair
Response from the owner · 3 weeks ago
Thank you so much for the kind words! Waking up to a shattered rear door window is a rough way to start a vacation, and we’re glad we could get out to you quickly, clean up the glass, and have you back on the road quickly. We hope the rest of your trip was a great one. If you’re ever back in the area and need us again, you know who to call! Safe Travels!
H
Harold SmithLocal Guide · 14 reviewsiTotal number of Google reviews Harold has written across all businesses on Google Maps, not just this one.
True Blue is outstanding in service, price and in comparison to satellite overall. The process was smooth and quick. The service was genuine. This is who to call for a windshield repair!
Response from the owner · 2 months ago
Harold,
Thank you for taking the time to write such a strong review. Hearing that the process felt smooth, quick, and genuine — especially compared to the bigger names — is exactly the reputation we're working to build. We're glad we earned your business, and we'll be ready whenever you need auto glass work done right.
B
Brooks Houck3 reviewsiTotal number of Google reviews Brooks has written across all businesses on Google Maps, not just this one.
Good scheduling system with a personal touch. Technician was knowledgeable and gave a good estimation on how long it would take (actually underpromised and over delivered). The price was much better than what “the other guys” quoted. All in all, this business has a great handle on their craft and in the future will utilize their services (although I hope I don’t need to)!
Price assessment: Great price
Services: Auto side window replacement
Response from the owner · 2 months ago
Thank you for your thoughtful review — we're glad the scheduling and communication came through, and that the price and timing beat your expectations. We take pride in having a solid handle on our craft, and comments like this mean a lot. Hopefully your next windshield or window need is a long way off, but we'll be ready when you do. We appreciate you taking the time to write this.
A
Ann Bacharach3 reviewsiTotal number of Google reviews Ann has written across all businesses on Google Maps, not just this one.
The windshield replacement was excellent. They kept me informed about their arrival. The installation was efficient, tidy, and timely.
Price assessment: Great price
Services: Auto windshield repair
Response from the owner · 3 months ago
Hi Ann,
Thank you for the kind words! We're glad the communication and installation were spot on — that's exactly the experience we aim for on every job. We appreciate you taking the time to leave this review, and we're here whenever you need us again.
B
BrettLocal Guide · 40 reviewsiTotal number of Google reviews Brett has written across all businesses on Google Maps, not just this one.
I've had a few broken vehicle side windows replaced with True Blue (due to break ins). The first, True Blue was phenomenal, they came out and replaced the window but also cleaned up all of the broken glass that ended up inside of the vehicle.
The second situation I had 2 vehicles broken into while I was out of town, and thankfully they were able to come and handle it while I wasn't there, which I really appreciate. However it doesn't seem that they really attempted to clean up any of the broken glass inside or outside of the vehicles. There were still glass pieces all over the seats, floors of the vehicles, and all over the ground outside. It looked like they had a shop vac (I could see from the doorbell camera), but didn't use it nearly as much as I would've expected.
There also was (is still is) a ton of broken glass inside the door of one of the vehicles, so whenever the door closes you can hear the glass pieces shake around inside the door. I could see from the doorbell camera that they were aware of it, having opened and closed the door several times in a row (I'm also not sure how you could miss it).
Also it was weird that on one of the vehicles one of the two guys from True Blue took off the door panel to the wrong door. I definitely gave them the correct information about which window needed replacement on which vehicle. But I'm also not sure how you could get that mixed up, there is visibly only one door that has a broken window on each vehicle. No harm done there but it was bizarre.
Ultimately they did replace the broken windows and the price was fair, which at the end of the day is really what I needed, but I'm rather disappointed in the level of service provided this last time with the two vehicles. I was not expecting to need to do so much clean up afterwards, and now I need to take the door panel off and get the rest of the glass out of the door. I hope that time was an exception and not the norm.
Price assessment: Reasonable price
Services: Auto side window replacement
F
Francesca Kalie4 reviewsiTotal number of Google reviews Francesca has written across all businesses on Google Maps, not just this one.
10/10!!! Such a wonderful & painless experience. Would recommend to anyone who needs their windshield replaced or repaired.
They were so nice, transparent, and made it so convenient for me.
Services: Auto windshield replacement
Response from the owner · 7 months ago
Francesca, Wow, thank you! Reviews like this are exactly why we do what we do. We always want our customers to feel informed and taken care of — not just handed a bill. So glad we could make it a painless experience. We appreciate the kind words and the recommendation. Don't hesitate to reach out if you ever need us again!
C
Cade HontanonLocal Guide · 25 reviewsiTotal number of Google reviews Cade has written across all businesses on Google Maps, not just this one.
True blue has replaced the windshield and now the side glass on my GR86, both times they were able to fit me in within the week and did a great job, at a fantastic price too! I’ll be going back to them for all future jobs no questions asked.
Price assessment: Great price
Services: Auto windshield repair
Response from the owner · 7 months ago
Cade,
Your GR86 is in good hands with us — and we plan to keep it that way! We know how much that car means to you, and we take that seriously every time you call. Quick scheduling, quality work, and fair pricing — that's what we're here for. We'll be ready whenever you need us next. Thank you!
The True Blue Team
E
Elizabeth Anderson1 reviewiTotal number of Google reviews Elizabeth has written across all businesses on Google Maps, not just this one.
The entire team was friendly, personable, and knowledgeable. They were courteous from start to finish, even offering to travel to my place of work rather than home if nearby. Their prices were reasonable and they fixed my window quickly. I would highly recommend this talented team of Paul, Jon, and Jay. Thank you for making things so easy!
Price assessment: Great price
Services: Auto side window replacement
Response from the owner · a year ago
Thank you so much for the thoughtful review! We’re thrilled to hear you had a great experience with our team. Paul, Jon, and Jay truly appreciate the kind words — we take pride in making every repair as convenient and stress-free as possible. We’re glad the mobile service and quick turnaround helped make things easy for you. Thanks again for recommending True Blue Auto Glass!
D
Didar AbdigaliLocal Guide · 20 reviewsiTotal number of Google reviews Didar has written across all businesses on Google Maps, not just this one.
Amazing service! After checking a few places, these guys gave me the best deal, lowest price, great quality, and super fast turnaround. They replaced my windshield the next day, and the whole job took about 40 minutes. Everything was clean, quick, and professional. Highly recommend!
Response from the owner · a year ago
Hi Didar, thank you so much for the awesome review! We’re glad to hear you found our pricing, quality, and turnaround time to be just what you needed. Our team works hard to make every repair and replacement clean, quick, and hassle-free. We really appreciate the recommendation and hope to help you again anytime you need auto glass service!
