Experts Reviews · Company report
True Blue Auto Glass logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%89+48.5Reliability 24%81+19.6Value 14%100+14.1Replies to reviews 7%96+6.8Momentum penalty71−2.9Experts Score= 86Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.86SCORE

True Blue Auto Glass

Philadelphia, PA · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #60Position by Experts Score among all companies we track in this category. of 98 auto glass repair · 4.9★ from 303 Google reviews

Report card

Percentile vs other auto glass repair (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: momentum.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.True Blue Auto Glass is better than 89% of auto glass repair.A
89
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.True Blue Auto Glass is better than 81% of auto glass repair.A
81
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.True Blue Auto Glass is better than 100% of auto glass repair.A
100
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.True Blue Auto Glass is better than 100% of auto glass repair.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.True Blue Auto Glass is better than 71% of auto glass repair.B
71
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.True Blue Auto Glass is better than 96% of auto glass repair.A
96

Reviews for your job

Customers hired True Blue Auto Glass for 4 kinds of job.

True Blue Auto Glass for auto windshield replacement

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.44
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.—
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 88/100.How Job match is calculatedBuilt only from reviews Google tagged “Auto windshield replacement”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#8 / 47

All 44 Google reviews tagged “Auto windshield replacement” · showing 20

Mackenzie8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★

I had a crack in my windshield so I reached out to a couple of places. Jon texted me back immediately with a price and it was a lot lower than other places around. They were able to schedule me next day which was amazing. Fast forward to today, Jay texted me an approximate time window and was right on time. He was…

Great priceAuto windshield replacement
Francesca4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

10/10!!! Such a wonderful & painless experience. Would recommend to anyone who needs their windshield replaced or repaired. They were so nice, transparent, and made it so convenient for me.

Auto windshield replacement
Lauren9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Good people, and professional service from beginning to end. Rest assured if you’ve never had your windshield replaced/don’t know where to start— they make the process straightforward (and they’re there to help). They texted me promptly after I requested a windshield replacement quote on their website, and we set…

Customer photo from Lauren's review
Auto windshield replacement
brian4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Great customer service, job was done quickly and professionally! I would highly recommend!

Auto windshield replacement
SharonLocal Guide · 26 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

We called and got quotes from a couple of places. While True Blue Auto Glass wasn't the cheapest, they were the most knowledgeable about what was needed for out 2005 Toyota Camry XLE. They even scheduled us for the next business day, which happened to be Monday. Jay came to our home and replaced our windshield in…

Auto windshield replacement
Brian5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Fairly easy experience. Great customer service texts used to set up the appointment and answer questions. Installation was easy and the entire process was friendly. I would recommend them to others looking for this service

Auto windshield replacement
LoriAnn8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Denise from True Blue was the first person I spoke with, and she was extremely prompt and knowledgeable. She offered quick service, information about pricing, and coordinating my appointment. Jay, the technician, came to my house (a little early even) and was kind, professional, and clean. He quickly replaced my…

Auto windshield replacement+ Punctuality+ Quality+ Professionalism
Christina3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Really happy with this experience. They came within a day or two of the damage and replaced the windshield quickly. Would highly recommend.

Auto windshield replacement
Robert1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

They came to my house on time and very professional. Did a great job. I highly recommend them

Auto side window replacementAuto windshield replacement+ Punctuality+ Professionalism
MaryLocal Guide · 21 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Tru Blue was terrific!! Due to pandemic issues, my new windshield had to be ordered directly through Land Rover Denise monitored the order frequently and pushed it to be expedited, such that it was received in half the delivery time originally indicated. Once received , I was scheduled for installation the next…

Auto windshield replacement+ Punctuality+ Quality+ Professionalism
Margaret8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Quick service and quality work. Installer was friendly and knowledgeable. Would use this company again.

Auto windshield replacement+ Professionalism
Eros2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

The golden standard of professional customer service! In my 10 years of driving I’ve never had a better experience of exceptional service, an affordable rate, as well of a knowledge & dedication of work. The gentleman who helped me (John) was efficient, came at a timely manner, and pointed out things about my…

Auto windshield replacement+ Punctuality+ Quality+ Professionalism
Nan2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Good Evening Scott: This email is in regards to the terrific appointment I had with your company to fix my Hummer windshield. Setting up the appointment, I spoke to Denise- who was very pleasant and helpful. Prior to the arrival of your technician, I received a phone call to finalize the appointment. There was a…

Auto windshield replacement+ Punctuality+ Quality+ Professionalism
Scott1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Brilliant from my initial appt. call with Denise. Work was performed as scheduled and a wonderful install job done by John. Many thanks for making this job easy for me. Way to go True Blue! Scott

Auto windshield replacement+ Professionalism
Jacqueline8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

They were quick, efficient, excellent communication. Highly recommend!

Auto windshield replacementService not listed
Jim1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Setting up the appointment, I spoke to Denise- who was very pleasant and helpful. Prior to the arrival of the technician, I received a phone call to finalize the appointment. There was a second call just before the appointment from the technician stating that he was on the way. In today's world, communication is…

Auto windshield replacement+ Punctuality+ Quality+ Professionalism
Brendan3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Great service at our home with a quick turnaround

Auto windshield replacement+ Professionalism
PhilLocal Guide · 32 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

True Blue did a great job with my windshield replacement. They came to my house. And they came in $200 under what my insurance company wanted to charge for the same exact service. I would highly recommend them.

Auto windshield replacement+ Punctuality+ Quality+ Professionalism
TroyLocal Guide · 44 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Price was 125.00 cheaper than anywhere else I could find in a 100 mile radius for rain sensor glass. Tech showed up at my work and was professional. Hopefully I never have to replace my windshield again but if I do I will do business for sure.

Auto windshield replacement+ Punctuality+ Professionalism
KyleLocal Guide · 12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Quick, easy service. Took less than an hour. Best price around, no hidden costs

Auto windshield replacement+ Punctuality+ Quality+ Professionalism

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Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 78%Reasonable 22%Overpriced 0%Not sure 0%

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