Carpet cleaning service · Jacksonville, FL · reviewed since 2015
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%99+54Reliability 24%99+24Value 14%100+14.1Replies to reviews 7%94+6.6Experts Score= 99Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.99SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#10 of 49 grout cleaningiPosition by Experts Score among all companies we track in this category. · better than 81%
5.0★★★★★483 Google reviews · 18 photos
99%five-star reviews
4.97★last 12 monthsiAverage stars on reviews from the last 12 months only.
0%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
82%reviews answered by the owner
$324typical billiMedian bill customers of this company reported in their reviews (needs 3+ priced reviews).
Customers consistently praise the company for its punctuality, clear communication regarding arrival times, and reasonable pricing. Reviewers highlight the thorough cleaning of carpets, tile, grout, and upholstery, noting that the staff treats homes with care and attention to detail. The service is described as professional and flexible, with many clients citing long-term loyalty due to the effective removal of stains and pet odors. No recurring criticisms appear in the provided excerpts, which maintain a uniformly positive tone.
Google rating: 5.0 out of 5 from 483 reviews (99% five-star).
Reviews on this page: 483 Google reviews (368 with written comments, 9 with photos).
Owner responses: the business replied to 82% of reviews.
Most recent review: October 21, 2026.
Service: Grout Cleaning Service serving Jacksonville, Florida.
Data from Google, last updated October 29, 2026.
Score profile vs other grout cleaning
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: replies to reviews.
This companyGrout Cleaning median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.True Clean Carpet & Tile Care: 99/100 on this factor. Category median: 95.A
99
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.True Clean Carpet & Tile Care: 99/100 on this factor. Category median: 95.A
99
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.True Clean Carpet & Tile Care: 100/100 on this factor. Category median: 99.A
100
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.True Clean Carpet & Tile Care: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.True Clean Carpet & Tile Care: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.True Clean Carpet & Tile Care: 94/100 on this factor. Category median: 77.A
94
Bar = this company · dark tick = category median.
Star ratings
483 Google reviews we collected
5.0of 5
5 stars47799%
4 stars61%
3 stars00%
2 stars00%
1 star00%
Praise vs complaints
Phrases our text analysis found in 368 written reviews
100%praise
Praise724100%
Complaints30%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
100%fair
Great price1763%
Reasonable933%
Overpriced00%
Not sure14%
$324+22% vs typical grout cleaning
Middle half of what 15 customers paid ($245–$536) · gold mark = category median.
Topic share
How often each topic comes up in the written reviews
7topics
Quality & results22231%
Staff & attitude18325%
Would recommend11416%
Speed & response10014%
Price & value608%
Communication284%
Honesty & trust203%
What customers talk about
We read 368 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“On time, great communication and Awesome job by Jerry !”
“Jerry is very nice, clean cut and very knowledgeable about the carpet cleaning business.”
“Jerry was very knowledgeable and professional and we will be using him again.”
“I can't recommend him highly enough!”
“In and Out in a couple hours - the team is very responsive and amazing customer service.”
“Jerry did a fantastic job, was very nice and easy to talk to and the cost was reasonable”
“He works efficiently, and has great communication on when he will be arriving.”
“Highly recommend them if you’re looking for a reliable and high-quality carpet cleaning service.”
People customers mention
Jerry68 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired True Clean Carpet & Tile Care for 6 kinds of job. Pick one to see what they paid and said.
CC10 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
True Clean did an amazing job! Our home was built with light gray tile and white grout, that’s impossible to keep clean. No matter what I tried, the grout always looked dirty. After Jerry finished, the floors look brand new! I couldn’t be happier with the results and am so glad we chose True Clean. Highly recommend!
Paid $500+Great priceFlooring
TTony-Lea2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Jerry was very knowledgeable and professional and we will be using him again. We highly recommend him.
AAdriana7 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Great service and super friendly. He was very knowledgeable and did an exceptional job cleaning the grout, carpets, and two couches.
BBrittany8 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★
Amazing Service! My wool rugs and sofas look incredible! Jerry was able to remove pet stains and kid slime stuck in my carpet. In and Out in a couple hours - the team is very responsive and amazing customer service.
AAbigail1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★
I love True Clean Carpet & Tile Care! This is the second year in a row that I have used them for my ‘LVP’ (luxury vinyl plank) flooring, which gets very dirty with pets living on it. I was ready to pay a lot of money to rip it up, when I realized that Jerry can make my floor look like the DAY WE INSTALLED IT in just…
Paid $350–400Great priceFlooring
AAlaina7 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★
Jerry was very nice and did a great job on our couch and area rug. Looks like they are brand new!
True Clean did an amazing job! Our home was built with light gray tile and white grout, that’s impossible to keep clean. No matter what I tried, the grout always looked dirty. After Jerry finished, the floors look brand new! I couldn’t be happier with the results and am so glad we chose True Clean. Highly recommend!
Price assessment: Great price
Price: $500+
Services: Flooring
Response from the owner · a week ago
You’re making us☺️ blush! Thank you for allowing us the pleasure of serving ! Enjoy the clean tile floors!!
C
Chris Evans12 reviewsiTotal number of Google reviews Chris has written across all businesses on Google Maps, not just this one.
We've been using Jerry 's True Clean Carpet for 15 yrs. He's always done an excellent job. He upgraded his equipment a few years ago. So he's not using old tired equipment. Jerry is very nice, clean cut and very knowledgeable about the carpet cleaning business.
Give True Clean Carpet a try, you won't be sorry. You'll end up a long time customer like us. 😊
Price assessment: Reasonable price
Services: General carpet cleaning
Response from the owner · 3 weeks ago
Thank you so much for the kind words Chris! You and Cindy are the customers I try to cultivate. You are family to me! Thank you for being a
customer for life!
T
Tony-Lea DiNanno2 reviewsiTotal number of Google reviews Tony-Lea has written across all businesses on Google Maps, not just this one.
Mr. Hendry always does a wonderful job! I have used his service for many years and would not consider anyone else. He is very professional and a wonderful man. He cleans my carpet until the last spot is gone.....I am always very impressed with his work.
Positive: Value
Services: General carpet cleaning
Response from the owner · 4 years ago
Thank you for your great 5 star review Mrs. Ossi! You are a great lifelong customer!
B
Brittany Brooks8 reviewsiTotal number of Google reviews Brittany has written across all businesses on Google Maps, not just this one.
Amazing Service! My wool rugs and sofas look incredible! Jerry was able to remove pet stains and kid slime stuck in my carpet. In and Out in a couple hours - the team is very responsive and amazing customer service.
I love True Clean Carpet & Tile Care! This is the second year in a row that I have used them for my ‘LVP’ (luxury vinyl plank) flooring, which gets very dirty with pets living on it. I was ready to pay a lot of money to rip it up, when I realized that Jerry can make my floor look like the DAY WE INSTALLED IT in just under 2 hours. I am always impressed by how it looks after! The professionalism of this company is unmatched. 10/10.
Price assessment: Great price
Price: $350–400
Services: Flooring
Response from the owner · 4 months ago
Awe! We live for reviews like these! Enjoy you clean LVP flooring!!!
