Analyzing 6,632,2586.6M ReviewsFor 18,54118.5K Experts

Experts Reviews · Company report
True Clean Carpet & Tile Care logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%99+54Reliability 24%99+24Value 14%100+14.1Replies to reviews 7%94+6.6Experts Score= 99Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.99SCORE

True Clean Carpet & Tile Care

Jacksonville, FL · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #10Position by Experts Score among all companies we track in this category. of 49 grout cleaning · 5.0★ from 483 Google reviews

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Report card

Percentile vs other grout cleaning (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: replies to reviews.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.True Clean Carpet & Tile Care is better than 99% of grout cleaning.A
99
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.True Clean Carpet & Tile Care is better than 99% of grout cleaning.A
99
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.True Clean Carpet & Tile Care is better than 100% of grout cleaning.A
100
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.True Clean Carpet & Tile Care is better than 100% of grout cleaning.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.True Clean Carpet & Tile Care is better than 100% of grout cleaning.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.True Clean Carpet & Tile Care is better than 94% of grout cleaning.A
94

Reviews for your job

Customers hired True Clean Carpet & Tile Care for 6 kinds of job.

True Clean Carpet & Tile Care for flooring

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.48
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.98
Usually paidThe price range customers picked most often for this job.$500+
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$269–$705
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 98/100.How Job match is calculatedBuilt only from reviews Google tagged “Flooring”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#1 / 4
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 48 Google reviews tagged “Flooring” · showing 20

C10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★

True Clean did an amazing job! Our home was built with light gray tile and white grout, that’s impossible to keep clean. No matter what I tried, the grout always looked dirty. After Jerry finished, the floors look brand new! I couldn’t be happier with the results and am so glad we chose True Clean. Highly recommend!

Paid $500+Great priceFlooring
Tony-Lea2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Jerry was very knowledgeable and professional and we will be using him again. We highly recommend him.

Paid $250–300Reasonable priceFlooringGeneral carpet cleaning
Adriana7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Great service and super friendly. He was very knowledgeable and did an exceptional job cleaning the grout, carpets, and two couches.

Paid $500+Great priceCarpet steam cleaningFlooringUpholstery cleaning
Lane2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 months ago★★★★★

Great service! Jerry is the best!

Great priceCarpet steam cleaningFlooringUpholstery cleaning
Abigail1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

I love True Clean Carpet & Tile Care! This is the second year in a row that I have used them for my ‘LVP’ (luxury vinyl plank) flooring, which gets very dirty with pets living on it. I was ready to pay a lot of money to rip it up, when I realized that Jerry can make my floor look like the DAY WE INSTALLED IT in just…

Paid $350–400Great priceFlooring
Cathy10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

Great experience! Very professional

Paid $150–200Great priceFlooring
TanniaLocal Guide · 22 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

Jerry and his team were incredibly accommodating and easy to work with from start to finish. I had to reschedule my appointment because I was also scheduling a deep clean of my home before having my ceramic tile professionally cleaned and resealed, and they were very flexible and understanding. I appreciated that…

Paid $500+Great priceFlooring
Marilyn6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

Excellent communication and service! I’ll definitely use this local business again. Jerry does excellent work and treated my home with care and professionalism.

Reasonable priceFlooringUpholstery cleaningArea rug cleaning
BrianLocal Guide · 36 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★

Jerry did a fantastic job. The house looks great, but some of the things that make Jerry stand out is his attention to detail and caring for the house. As an example, he put protectors on many of the door ways so that his hoses couldn't scratch the corners. Overall, I would not hesitate to use him again, and I would recommend him highly for others.

Paid $500+Reasonable priceFlooringArea rug cleaning
Jared3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Great work!

Carpet steam cleaningFlooring
MaryLocal Guide · 31 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Jerry, was very professional. I would rate him 10 stars. He was a pleasure to work with. I will definitely recommend him!!

Great priceFlooring
lee13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Jerry went above and beyond! Very efficient and professional!

FlooringGeneral carpet cleaning+ Responsiveness+ Punctuality+ Quality
rosemary8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 years ago★★★★★

True Clean does an amazing job with carpet and tile cleaning. I appreciate their professionalism and quality service.

Carpet steam cleaningFlooring+ Responsiveness+ Punctuality+ Quality
Amanda8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 years ago★★★★★

Jerry is very responsive, timely, and provides quality work. Will definitely use again.

Carpet steam cleaningArea rug cleaningFlooring
MikeLocal Guide · 23 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Jerry did an excellent job cleaning our commercial floors. He was very prompt and providing an estimate, did the work that afternoon, and we are completely satisfied I would recommend. Them to anyone.

Flooring+ Responsiveness+ Punctuality+ Quality
AngieLocal Guide · 14 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Did an excellent job with both carpet and tile/grout cleaning!! Fast and friendly with excellent communication!

Carpet steam cleaningFlooring+ Punctuality+ Quality+ Professionalism
Madeleine17 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

They did a great job of cleaning my gray carpets. The carpets were heavily stained from my 2 cats and 2 dogs. Also did a wonderful job on cleaning my tile floors. I will definitely use them again.

Carpet steam cleaningGeneral carpet cleaningPet stain & odor removal+ Responsiveness+ Quality+ Professionalism
Diane8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Great job. Got 20yr old floor tile looking like new!!

Flooring+ Responsiveness+ Punctuality+ Quality
Roberta6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Great service, fair price, and a super nice guy too!

Area rug cleaningFlooring
Jeremy7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Did a great Job on the tile grout !!! A++++

Flooring+ Responsiveness+ Quality+ Professionalism

Show more flooring reviews (28 more) →

Price

$324+22% vs typical grout cleaning

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 63%Reasonable 33%Overpriced 0%Not sure 4%

Jobs customers hired them for

JobReviewsCategory typical
General carpet cleaning155$176–$365
Pet stain & odor removal61—
Carpet steam cleaning60$158–$327
Area rug cleaning52$158–$390
Upholstery cleaning50$203–$421
Flooring48$269–$705

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