How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%99+54Reliability 24%99+24Value 14%100+14.1Replies to reviews 7%94+6.6Experts Score= 99Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.99SCORETrue Clean Carpet & Tile Care
Jacksonville, FL · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #10Position by Experts Score among all companies we track in this category. of 49 grout cleaning · 5.0★ from 483 Google reviews
Report card
Percentile vs other grout cleaning (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: replies to reviews.
Reviews for your job
Customers hired True Clean Carpet & Tile Care for 6 kinds of job.
True Clean Carpet & Tile Care for general carpet cleaning
Clear ✕All 155 Google reviews tagged “General carpet cleaning”
We've been using Jerry 's True Clean Carpet for 15 yrs. He's always done an excellent job. He upgraded his equipment a few years ago. So he's not using old tired equipment. Jerry is very nice, clean cut and very knowledgeable about the carpet cleaning business. Give True Clean Carpet a try, you won't be sorry. You'll end up a long time customer like us. 😊
Jerry was very knowledgeable and professional and we will be using him again. We highly recommend him.
Mr. Hendry always does a wonderful job! I have used his service for many years and would not consider anyone else. He is very professional and a wonderful man. He cleans my carpet until the last spot is gone.....I am always very impressed with his work.
He has helped us with our townhomes for years and always does amazing! Love it.
We have been using Jerry and True Clean for as long as I can remember. He's always on-time, professional, and he is the best in the biz. I highly recommend.
Efficient, effective, and professional !
Jerry, was very knowledgeable and extremely friendly. They were accommodating on the phone exceeded expectations with our specific request.
Jerry went above and beyond! Very efficient and professional!
Jerry did a truly phenomenal job! I have used different companies over the years and he outshines them all! He did all 4 bedrooms, our large sectional, area rug and runner. All came out beautifully just like new and smell super fresh!! Jerry is professional, kind, and personable. Don’t hesitate to book his services you won’t be disappointed!
Jerry is a very courteous person and the quality of work speaks for itself. Did the carpet for our church sanctuary and it looks amazing. Thank You.
Jerry is the man. Great service. Great results!
They did a great job of cleaning my gray carpets. The carpets were heavily stained from my 2 cats and 2 dogs. Also did a wonderful job on cleaning my tile floors. I will definitely use them again.
True Clean = 5 stars.
Gerry did an excellent job cleaning my white tile and grout in high traffic areas and kitchen. He also cleaned four bedroom carpets. Everything looks brand new. His work is far superior to other companies I have used in the past. Highly recommend True Clean and I will definitely call him next year for an annual…
Highly recommend. Professional, responsive, thorough, and on time. Thank you for making our move out experience a little less stressful!
True Clean (Jerry) is THE BEST!! He is not only skilled and friendly, he is very thorough and cares. The entire house smelled and felt renewed—stains from pets and grandkids and odors were gone! We appreciate the awesome work, and will recommend to everyone!
True Clean always do a great job when cleaning my floors as upholstery. The owner is always friendly and professional.
We've been using them for years at our residence. Always does a great job.
Did an amazing job on my carpets! Friendly, very informative! Thank you so much.
We have used Jerry for many years and will continue to use him. He is always professional, and on time. I highly recommend True Clean Carpet & Tile Care.
Jerry did a great job will use him again
Jerry did a great job on my carpets. They look almost new! I highly recommend Jerry and True Clean Carpet and Tile Care. Will definitely be calling him again. Thx, Jerry.
WE HAVE USED THIS COMPANY FOR 4YEARS. ON-TIME- FRIENDLY, TRUSTWORTH AND DOES AN EXCELLENT JOB.
Used services several times and Jerry always does an excellent job.
Jerry is very professional and thorough. He did an excellent job.
Jerry is excellent
Very quick to respond and exceeded my expectations, I will definitely use his services again.
He did an awesome job cleaning our loft and bedroom after potty training a puppy. You can't even tell there was a puppy in the house! Feels brand new!
Great experience. The upholstery and the rug look brand new!
"True Clean Carpet does come on time. Jerry preformed the very clean impression as well as his working vehicle. It did give me the confidence he would do the good job to clean my carpet. As a matter of fact, I did feel my carpet very clean to walk on after his cleaning, and that's the reason I asked him coming…
We utilize True Clean Carpet to clean our Anytime Fitness center in Jacksonville, FL. The results are amazing and our carpets look brand new. Great company to work with. Great service!
They were amazing!
This is the 2nd time I have used this company and have been extremely satisfied both times. Great job, dependable , and professional. I highly recommend. Jerry is a great guy to work with.
Always responds to messages and their work is great.
Great service. Have used them twice already. On time friendly and they do a great job. Would highly recommend Jerry.
Awesome company! On time, On schedule and honors his commitments. You won't be disappointed!
Quality work. Professional on the job.
Wow! I’m so thrilled with how clean my carpets came out after this service. We have a two year old and things got messy. Every single spot came up and they use the absolute top of the line products for cleaning. Extremely professional and personable; gave advice on other cleaning projects I asked of. I’ll be booking…
Jerry is Wonderful!! Carpet look and SMELL new again!!
I only trust my carpet cleaning to True Clean! I've used this company several years. Jerry is always on time, does a fantastic job with a very fair price. You will he happy you decided on True Clean.
Great job! Friendly, professional, fast and good!
Professional, timely and courteous and personable. Small, privately owned company where the owner does the work with pride. Carpets and rug looked great afterwards. I highly recommend.
Carpet looks better than I hoped. Highly recommend.
Arrived on time. Did a great job!
My dogs ended up getting into something that upset their stomachs and just destroyed my living room carpet. I was able to get same day service and I am very happy with the end results. My living room carpet looks great and smells great. I will be setting up another carpet cleaning for my upstairs portion in a couple…
I am so happy with this company not only we’re they professional, available, on time, fast but they provided same day service and the owner added an extra service for free. Thank you! You’re the best
Timely, quality service at a good price.
Wonderful job! We will definitely use them again.
Working with True Clean Carpet and Tile Care was a wonderful experience! The appointment for the quote was detailed and professional. Setting up the service dates was very easy. Considering the space I was having cleaned was very large, it was taken care of in the quoted time frame. The end results were amazing and well received by all!
Jerry at True Clean Carpet did a phenomenal job at our office. We had some tough stains and Jerry made our carpet look new again. I highly recommend True Clean Carpet to anyone. We will definitely be using him again.
Jerry Hendry did an excellent job and was friendly, courteous and professional. I would strongly recommend True Clean Carpet And Tile Care to family & friends!
True Clean was kind, courteous and professional. The work performed exceeded my expectations. I will use them for all of my floor care needs going forward.
Jerry was GREAT! He was very professional and took his time cleaning our carpets and tile. I will definitely use his services again in the future and recommend him to my family and friends!
It was trully a pleasure working with Jerry. I had to reschedule twice ,which was unplanned for but he was very kind to accommodate our family.He was on time and took his time cleaning.Carpet was clean and smelled amazing. Will definitely use you again!
Jerry was on time, very professional and did an excellent job of cleaning my carpet. I will definitely use him again.
This company was great and very professional. Jerry was wonderful to work with. My carpet looks great. Will definitely use their services again.
Jerry is very professional and does a great job !!
Was introduced to this awesome and honest business through a friend of mine and for 2 years now I have no regrets! Guy shows up on time and does an awesome job! I highly recommend him!
Our carpet looks amazing! We will definitely use this company again!
Jerry always does a great job for us and our customers. I know that with just one call or email and my customers will be well taken care of with great results.
True Clean Carpet & Tile Care provided a professional service in a timely manner. Very quick response following the "Book Online" prompt. Worked around our business hours and did a great job! Would highly recommend.
We use True Clean any time our carpet or tile floor needs to be cleaned. Jerry is always on time, professional, and gives a fair price. I would highly recommend True Clean Carpet and Tile care.
Jerry was FANTASTIC! He went above & beyond on our horribly dirty rental home carpets & rugs. He spent a considerable amount of extra time ensuring everything was done correctly & thoroughly. He takes great pride in his business & it shows. I’d recommend him to anyone!
Jerry is the best in the business no question.
Jerry arrived as scheduled, gave me a quote and proceeded to clean the carpet and tile as agreed. Did a great job. Very professional and responsive to my request, as my previous carpet cleaner had retired.
We worked with Jerry who was very professional and was on time! He did a thorough job and the carpets looked wonderful after he was finished. Scheduling was very easy and the service was completed within 2 days of us wanting to schedule. I will definitely hire this company again for our future carpet and tile needs!
Jerry cleaned our carpets very well, and they were dry in a short period after he finished. Jerry was careful with his cleaning equipment so that it didn't scuff the walls or wood flooring. He was professional and delivered a good product at a good cost. I do recommend True Clean.
Excellent job. On time. Professional.
Jerry did a fantastic job on all the carpet and tile throughout the house. Even the original carpet in two rooms looked great, when we thought we might have to replace it. The grout was wonderfully clean. The whole house smelled clean and fresh with no chemical odor. We have not even the smallest complaint The…
The service I received was above satisfactory. The carpets looked amazing and the home smelled very nice afterwards. I especially loved the excellent customer service experience from start to finish!! I’d recommend using them too anyone in need of carpet and tile cleaning service!!
Jerry was friendly and professional. He did a thorough job of cleaning my carpet even getting up stains in carpet! I will be using his business again.
Jerry did a great job cleaning the tile floor and carpets in our home. It looks brand new again. Definitely worth the money to have them cleaned!
Jerry does an amazing job cleaning carpet. I thought there was no hope in getting the stains out including pet stains and when Jerry was done, it look like I just got new carpet. I highly recommend Jerry at True Clean carpet. The price is reasonable and quality of work is outstanding!!!!!
They were there when I needed them on short notice, awesome service.
Jerry was very nice and understanding. I am looking forward to having my Tiles clean next month!
Everything was easy to book online. Jerry was very professional and efficient. Will use this company again.
The owner is very professional and honest. He does EXCELLENT QUALITY WORK! He is also quick. I will use his service again. THANK YOU VERY MUCH FOR AN OUTSTANDING JOB!
Jerry is the owner/operator and recently cleaned the tile and carpet in our home. We have used his company multiple times and I'm always amazed at what a great job he does. Our floors look fantastic! He is trustworthy, hardworking and is reasonably priced! I'd highly recommend True Clean Carpet & Tile!
Jerry cleaned both carpets and title at my home and did an excellent job, he was quick and everything looks great. Highly recommend!
I highly recommend True Clean Carpet & Tile Care. They actually answer their phone, are extremely communicative, and do an AMAZING job. I wish more businesses were as friendly and professional.
I manage 20 properties and have 3 of my own, this is the only carpet cleaning company my company, EAST COAST REALTY, will use. Trustworthy, depenable and always polite.
Jerry always does a great job. Highly recommend him.
There is nobody better than Jerry!
I called Jerry the owner and operator on short notice during Memorial Day Weekend. I had tenants moving into my house in 3 days and my dogs were sick and made a mess. He was able to get to my house in 2 hours after I called and completely cleaned it during Memorial Weekend. Would recommend his work and company over…
Jerry Did an amazing job yet again cleaning our carpet by far the best and most affordable pricing he came right in got to work and did my living room and 2 rooms in under an hour and I wouldn’t go to any other company truly amazing I’ve had him come out twice and both times he has done a phenomenal job!!
Jerry is always top notch. Quality work and excellent communication. A+++!!!
He did an excellent job cleaning the tile and the carpet! Thank you!
Jerry did an excellent job on my office carpets. He responded right away and came out same day. The carpets are very clean and smell great. He was very friendly and professional. I will definitely use his services again.
Jerry was great. The carpet and furniture look like they are new again. You will get outstanding service from a top notch person. Thank you.
Jerry and this company are awesome! Came in and saved my nose from the previous tenants mess. Carpet smelled like a kennel and Jerry worked miracles on the carpet! Looks and smells like brand new carpet now! We had a couple areas that needed a little extra attention and he came back out and treated those on a same…
Gets out spots I’d never thought would come out. Extremely knowledgeable!! He even vacuums with his amazing machine before cleaning. So friendly and so accommodating!! I’ll never use anyone else.
Jerry is always on time and very professional. My carpet looks great! And he cared enough to wear a mask. Highly recommend!
Jerry is our go-to guy for carpets! Always a pleasure working with him! I highly recommend him!
We had an amazing experience with Jerry. He was on time, professional and very thorough. We are usually skeptical with hiring people to come into our home because it’s hard to find great workers and customer service and he is definitely exceptional. I would recommend this cleaning company. Our carpets look amazing
They arrived promptly as scheduled. Very professional. Great job and would highly recommend!
Very professional and friendly. My carpets (including stairs) look better than ever.
True Clean is the best carpeting cleaning service in NE Florida. Jerry is a true professional. We have used his service for 10+ years and the finished product is always exceptional. Jerry also provides advice throughout the year to assist with emergencies I may have. Don't use anyone else but True Clean.
They were amazing! You will appreciate the honesty & great work!
Great service and the results were fantastic. True professionalism at its best! Thank you for the great experience. Loving our clean carpet!
Jerry showed up at the scheduled time and made a quick assessment and got right to work. I am very please with the results and our carpets look 100% better. Truly remarkable. Definitely recommend calling Jerry!!
I have used Jerry several times for carpet cleaning and most recently for tile and grout cleaning. He is always professional, on time and has an eye for detail. He is always been reliable and great with customer service prior and after cleanings
Such a great experience! Jerry was both communicative and flexible in advance of our appointment, and provided excellent and friendly service on the day of! Highly recommend with maximum enthusiasm!
Jerry did a fantastic job on our carpets. He is both knowledgeable and punctual. I would highly recommend True Carpet to anyone in need of carpet or tile cleaning.
I have used True Clean several times on different type of jobs and Jerry with True Clean has always been prompt and does outstanding work. His services are reasonably priced. I highly recommend.
Honest up front about the price based on floor and sqft! Showed up on time and did a great job!
I called True Clean Carpet &Tile care around 7:00 p.m. wanting to schedule a carpet cleaning in my apartment as soon as possible. Not only did the owner, Jerry, answer my call after usual business hours, but was able to promptly schedule me for a cleaning the very next day!! The day of my appointment, his company…
Jerry was great!! Incredibly professional, kept in communication with me the entire process, and was affordable. He took care of the stains we had and was so knowledgeable about how to get them out and what he needed to do. Our place looks SO much better! Would use him again 10/10 times!
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Price
Bar = middle half of what customers paid · gold mark = category median.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| General carpet cleaning | 155 | $176–$365 |
| Pet stain & odor removal | 61 | — |
| Carpet steam cleaning | 60 | $158–$327 |
| Area rug cleaning | 52 | $158–$390 |
| Upholstery cleaning | 50 | $203–$421 |
| Flooring | 48 | $269–$705 |
