Analyzing 6,597,6366.6M ReviewsFor 18,31418.3K Experts

Experts Reviews · Company report
True Clean Carpet & Tile Care logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%99+54Reliability 24%99+24Value 14%100+14.1Replies to reviews 7%94+6.6Experts Score= 99Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.99SCORE

True Clean Carpet & Tile Care

Jacksonville, FL · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #10Position by Experts Score among all companies we track in this category. of 49 grout cleaning · 5.0★ from 483 Google reviews

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Report card

Percentile vs other grout cleaning (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: replies to reviews.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.True Clean Carpet & Tile Care is better than 99% of grout cleaning.A
99
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.True Clean Carpet & Tile Care is better than 99% of grout cleaning.A
99
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.True Clean Carpet & Tile Care is better than 100% of grout cleaning.A
100
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.True Clean Carpet & Tile Care is better than 100% of grout cleaning.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.True Clean Carpet & Tile Care is better than 100% of grout cleaning.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.True Clean Carpet & Tile Care is better than 94% of grout cleaning.A
94

Reviews for your job

Customers hired True Clean Carpet & Tile Care for 6 kinds of job.

True Clean Carpet & Tile Care for upholstery cleaning

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.50
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.96
Usually paidThe price range customers picked most often for this job.$300–350
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$203–$421
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 86/100.How Job match is calculatedBuilt only from reviews Google tagged “Upholstery cleaning”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#9 / 32
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 50 Google reviews tagged “Upholstery cleaning” · showing 20

Adriana7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Great service and super friendly. He was very knowledgeable and did an exceptional job cleaning the grout, carpets, and two couches.

Paid $500+Great priceCarpet steam cleaningFlooringUpholstery cleaning
Lane2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 months ago★★★★★

Great service! Jerry is the best!

Great priceCarpet steam cleaningFlooringUpholstery cleaning
Brittany8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Amazing Service! My wool rugs and sofas look incredible! Jerry was able to remove pet stains and kid slime stuck in my carpet. In and Out in a couple hours - the team is very responsive and amazing customer service.

Paid $250–300Great priceCarpet steam cleaningUpholstery cleaningPet stain & odor removal
Alaina7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Jerry was very nice and did a great job on our couch and area rug. Looks like they are brand new!

Paid $300–350Reasonable priceCarpet steam cleaningUpholstery cleaning
Marilyn6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

Excellent communication and service! I’ll definitely use this local business again. Jerry does excellent work and treated my home with care and professionalism.

Reasonable priceFlooringUpholstery cleaningArea rug cleaning
Praisy9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★

Jerry did an amazing job! He thoroughly cleaned every item and, before getting started, clearly explained the pricing so there were no surprises. The whole experience was smooth and professional, and he was so friendly throughout our interaction. Highly recommend—great service from start to finish!

Great priceCarpet steam cleaningUpholstery cleaning
LynnLocal Guide · 56 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 years ago★★★★★

Jerry did a truly phenomenal job! I have used different companies over the years and he outshines them all! He did all 4 bedrooms, our large sectional, area rug and runner. All came out beautifully just like new and smell super fresh!! Jerry is professional, kind, and personable. Don’t hesitate to book his services you won’t be disappointed!

Carpet steam cleaningArea rug cleaningGeneral carpet cleaning+ Responsiveness+ Punctuality+ Quality
BlaineLocal Guide · 22 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 years ago★★★★★

Very good experience. Very professional, timely, and great work.

Carpet steam cleaningUpholstery cleaning+ Responsiveness+ Punctuality+ Quality
Ivan6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 years ago★★★★★

Jerry is the man. Great service. Great results!

Carpet steam cleaningGeneral carpet cleaningUpholstery cleaning+ Responsiveness+ Punctuality+ Quality
Richard2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Jerry did a great job cleaning the bedroom carpet and a fabric chair. All at his minimum price.

Carpet steam cleaningUpholstery cleaning+ Responsiveness+ Punctuality+ Quality
Nancy8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 years ago★★★★★

Highly recommend!

Upholstery cleaningPet stain & odor removal+ Value
Jamie5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

True Clean always do a great job when cleaning my floors as upholstery. The owner is always friendly and professional.

General carpet cleaningUpholstery cleaningFlooring+ Quality+ Professionalism
MarkLocal Guide · 9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Jerry did a great job will use him again

General carpet cleaningUpholstery cleaning+ Professionalism
Sean13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 years ago★★★★★

Jerry is great. Highly recommend.

Area rug cleaningUpholstery cleaningFlooring+ Responsiveness
Midge5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Great experience. The upholstery and the rug look brand new!

Carpet steam cleaningGeneral carpet cleaningUpholstery cleaning
Shannon2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Jerry with True Clean was a pleasure to work with. He is honest, professional and pays meticulous attention to detail. I will absolutely use him in the future for any and all of my carpet, grout, or upholstery cleaning needs!

Upholstery cleaning+ Responsiveness+ Punctuality+ Quality
Melissa3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 years ago★★★★★

Arrived on time. Did a great job!

Area rug cleaningGeneral carpet cleaningUpholstery cleaning+ Responsiveness+ Punctuality+ Quality
Brett7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Jerry was friendly, professional, and thorough. Would use again if needed. Thank you!

Upholstery cleaning+ Responsiveness+ Quality+ Professionalism
Kimberly4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Very happy with the cleaning done on our sectional and area rug. Jerry was on time, professional, and very pleasant to chat with. He went above and beyond by cleaning our outdoor porch rug, plus was very reasonable with pricing. The online scheduling process was very easy to use and I didn't have to wait weeks to…

Area rug cleaningUpholstery cleaning+ Responsiveness+ Punctuality+ Quality
MalaeaLocal Guide · 50 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

He did a fabulous job cleaning my sectional and it looks and smells brand new!

Upholstery cleaning

Show more upholstery cleaning reviews (30 more) →

Price

$324+22% vs typical grout cleaning

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 63%Reasonable 33%Overpriced 0%Not sure 4%

Jobs customers hired them for

JobReviewsCategory typical
General carpet cleaning155$176–$365
Pet stain & odor removal61—
Carpet steam cleaning60$158–$327
Area rug cleaning52$158–$390
Upholstery cleaning50$203–$421
Flooring48$269–$705

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