Analyzing 8,521,9868.5M ReviewsFor 24,18324.2K Experts

Experts Reviews · Company report
True Move Movers logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%97+52.9Reliability 24%94+22.8Value 14%100+14.1Replies to reviews 7%100+7.1Craft & service penalty87−1.3Experts Score= 96Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.96SCORE

True Move Movers

Phoenix, AZ · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #110Position by Experts Score among all companies we track in this category. of 391 movers · 5.0★ from 311 Google reviews

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Report card

Percentile vs other movers (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: craft & service.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.True Move Movers is better than 97% of movers.A
97
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.True Move Movers is better than 94% of movers.A
94
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.True Move Movers is better than 87% of movers.A
87
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.True Move Movers is better than 100% of movers.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.True Move Movers is better than 100% of movers.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.True Move Movers is better than 100% of movers.A
100

Reviews for your job

Customers hired True Move Movers for 8 kinds of job.

True Move Movers for moving-related storage

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Jobs reviewedHow many Google reviews are tagged with this job.7
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.$1,000–1,500
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$295–$986
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 81/100.How Job match is calculatedBuilt only from reviews Google tagged “Moving-related storage”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#49 / 170
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 7 Google reviews tagged “Moving-related storage”

MEAGAN7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★

⭐️⭐️⭐️⭐️⭐️ This is my third time using Go True Move, and they have been exceptional from start to finish every single time! The team is incredibly efficient, friendly, and always mindful and careful with our belongings. They make an otherwise stressful moving process so much easier. I truly cannot recommend them…

Paid $1,000–1,500Great priceSmall furniture movingInterstate movingLocal moving
J5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

Jason and the True Move team made the stress of moving a breeze. They were very professional, caring, and careful. They took every precaution to protect our furniture and contents. Jason is honest and a straight shooter and we would highly recommend his company for anyone in the Scottsdale area. You are in good hands with TrueMove.

Reasonable priceInterstate movingMoving-related packingOversized-item moving
josh9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

These guys made our moving from CA to AZ such a stress free process and couldn’t have been happier with picking them to help us during our transition. 10000% recommend them.

Paid $2,000+Reasonable priceInterstate movingMoving-related packingMoving-related storage
Anne3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Jason did a great job getting me on the schedule and always called or texted me back quickly. The day of the move, he included the movers in a group text so I knew exactly when to expect them. My movers, Ryan and Ron were perfect. It began with my car’s battery being dead and they jumped it for me.🥰 I hired them…

Reasonable priceSmall furniture movingMoving-related storageMoving-related junk removal
AnnLocal Guide · 14 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Jason and his team were beyond amazing to work with from start to finish. He provided me with a very competitive, timely and tough to beat quote to start the journey off. He accommodated a change of date on my end with zero hassle and such ease. He was on time an they went right to work helping me transition from…

Furniture assemblyIn-state movingLocal moving+ Responsiveness+ Punctuality+ Quality
afua1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

I will recommend this business to anyone who is thinking of moving. They took very very good care of my property. They did a fantastic job arranging my things in my storage and in my new home. Very professional. Communicated clearly every step of the process. They put my stress and worries about my move to rest. I’ll use them again.

In-state movingLocal movingMoving-related storage+ Responsiveness+ Punctuality+ Professionalism
BrianLocal Guide · 30 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

My initial consultation was with the owner Jason and he walked me through pricing and the process over the phone. After we settled on a date and time, the move was scheduled and ready. Jason confirmed the time the previous day of the move and his team showed up on time. Jason's team assigned to my move went above…

Furniture assemblyIn-state movingLocal moving+ Responsiveness+ Punctuality+ Quality

Price

$758-21% vs typical movers

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 63%Reasonable 34%Overpriced 0%Not sure 3%

Jobs customers hired them for

JobReviewsCategory typical
Local moving73$569–$1.5k
In-state moving20$805–$2.1k
Oversized-item moving16$228–$680
Furniture assembly12$271–$1.1k
Interstate moving10$1.6k–$4.8k
Moving-related packing10$478–$1.5k
Moving-related storage7$295–$986
Small furniture moving3$271–$834

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