iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%97+52.9Reliability 24%94+22.8Value 14%100+14.1Replies to reviews 7%100+7.1Craft & service penalty87−1.3Experts Score= 96Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.96SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#110 of 391 moversiPosition by Experts Score among all companies we track in this category. · better than 72%
5.0★★★★★311 Google reviews · 24 photos
99%five-star reviews
5.00★last 12 monthsiAverage stars on reviews from the last 12 months only.
0.7%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
100%reviews answered by the owner
$758typical billiMedian bill customers of this company reported in their reviews (needs 3+ priced reviews).
Customers frequently cite punctuality, efficient handling of belongings, and transparent pricing as key strengths of True Move Movers. Positive feedback highlights the company's responsiveness to scheduling requests and careful treatment of items during local and long-distance relocations. However, a small number of low-rated reviews describe instances of last-minute cancellations, unexplained additional fees, and unresponsive communication regarding stored items or billing disputes.
Google rating: 5.0 out of 5 from 311 reviews (99% five-star).
Reviews on this page: 311 Google reviews (305 with written comments, 14 with photos).
Owner responses: the business replied to 100% of reviews.
Most recent review: October 20, 2026.
Service: Mover serving Phoenix, Arizona.
Data from Google, last updated November 5, 2026.
Score profile vs other movers
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: craft & service.
True Move MoversMovers median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.True Move Movers: 97/100 on this factor. Category median: 93.A
97
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.True Move Movers: 94/100 on this factor. Category median: 91.A
94
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.True Move Movers: 87/100 on this factor. Category median: 94.A
87
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.True Move Movers: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.True Move Movers: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.True Move Movers: 100/100 on this factor. Category median: 79.A
100
Bar = this company · dark tick = category median.
Star ratings
311 Google reviews we collected
5.0of 5
5 stars30899%
4 stars00%
3 stars00%
2 stars00%
1 star31%
Praise vs complaints
Phrases our text analysis found in 305 written reviews
98%praise
Praise85198%
Complaints152%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
100%fair
Great price4363%
Reasonable2334%
Overpriced00%
Not sure23%
$758-21% vs typical movers
Middle half of what 44 customers paid ($478–$1.2k) · gold mark = category median.
Topic share
How often each topic comes up in the written reviews
7topics
Speed & response19723%
Staff & attitude19523%
Would recommend16619%
Quality & results10612%
Price & value789%
Communication728%
Honesty & trust526%
What customers talk about
We read 305 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“The team is incredibly efficient, friendly, and always mindful and careful with our belongings.”
“They really are movers and shakers who truly get the job done efficiently, expertly, with great courtesy and professionalism.”
“Highly recommend True Move to anyone needing help with their moving needs.”
“They not only exceeded our expectations, they consistently went the extra mile to ensure our things were protected, assembled and placed where we wanted them.”
“Needless to say we were left in a terrible position trying to find new movers at the last minute.”
“They responded and scheduled me quickly and charged a very fair price!”
“I seriously cannot communicate enough about how impressed I am of the crew.”
“Whether you’re moving locally within the Valley or across the country, Go True Move is the company to trust.”
People customers mention
Jason58 reviews
Michael12 reviews
Alex11 reviews
Ron10 reviews
Ryan6 reviews
Ronald4 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired True Move Movers for 8 kinds of job. Pick one to see what they paid and said.
MMEAGAN7 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
⭐️⭐️⭐️⭐️⭐️
This is my third time using Go True Move, and they have been exceptional from start to finish every single time! The team is incredibly efficient, friendly, and always mindful and careful with our belongings. They make an otherwise stressful moving process so much easier. I truly cannot recommend them…
MMiss4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
The movers were fast, courteous, and mindful of handling our belongings with care. We will definitely use this moving company again!
Paid $500–1,000Not sureLocal moving
LLoretta7 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
This group is outstanding. My move was difficult with being on 3rd floor with no elevators. They were quick, professional, & super friendly. All I had to do was direct them where to put my stuff! The pricing is great with no surprises. I would hire this company again in a heartbeat. Highly recommend.
Paid $1,000–1,500Great priceLocal moving
TTerriLocal Guide · 8 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
We moved here from Washington state we used a company to ship our belongings. True Movers were there to unload the trailer. I cannot begin to tell you what incredibly awesome job they did. Not only did they do a great job, the team was extremely friendly knew what they were doing, handled all Our furniture, boxes…
Paid $500–1,000Reasonable priceService not listed
CColby7 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
Could not be happier with the service True Move provided today. They plastic wrapped everything, put on corner pads for dressers and stands, and wrapped the mattresses for us. The guys were super respectful and courteous, saying excuse me and thank you sir, listened to exactly what we needed, and were even running…
Paid $1–500Great priceLocal moving
TTimLocal Guide · 21 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★
Jason and his team are truly an amazing and efficient group. They have an attention to detail regarding the move and placement. They take pride in ensuring every item is handled with care. I would recommend them for any move.
⭐️⭐️⭐️⭐️⭐️
This is my third time using Go True Move, and they have been exceptional from start to finish every single time! The team is incredibly efficient, friendly, and always mindful and careful with our belongings. They make an otherwise stressful moving process so much easier. I truly cannot recommend them enough! Whether you’re moving locally within the Valley or across the country, Go True Move is the company to trust. 10/10 recommend for all your moving needs!
Meagan, thank you for choosing us three times and for the glowing review. We are glad Jason and the True Move LLC team provided efficient, friendly moving service and treated your belongings with care. We value your recommendation and look forward to helping with any future moves.
P
Parker Amsberry6 reviewsiTotal number of Google reviews Parker has written across all businesses on Google Maps, not just this one.
I’ve written of a review and I feel the need to write another one. This is my fourth time using true move and every time I’m more impressed. The last three times that I’ve moved. I was moving from a one bedroom apartment to another one bedroom apartment after everything I had acquired from my apartments I finally bought a house and moved into a four bedroom house this last move. They moved me from my four bedroom house into another house out in the east Valley in Gold Canyon. I seriously cannot communicate enough about how impressed I am of the crew. Nothing was ever an inconvenience they all had a positive mental attitude, and they all worked with speed and intensity. I haven’t used every moving company in the valley, but I can’t imagine a possibility of a better experience….. when something is stressful as a move is going on other than to trust true move. Hands-down 10 out of 10 experience….If this company has a single negative review, I would say there’s something wrong with the customer, not the company. Seriously blown away. True move for the win. EVERY TIME!!!!!
Price assessment: Great price
Price: $1,500–2,000
Response from the owner · 2 weeks ago
We are so grateful for your continued support. Jason and our crew at True Move LLC were honored to handle your move, and we are delighted our team’s positive attitude and speed made the experience easier. Thank you for choosing us again and for such high praise.
D
Dave Franson13 reviewsiTotal number of Google reviews Dave has written across all businesses on Google Maps, not just this one.
TRUE MOVE MOVERS is well-named. They really are movers and shakers who truly get the job done efficiently, expertly, with great courtesy and professionalism. After an internet search in a city where we had no contacts or recommendations for movers, we chose TRUE MOVERS MOVING on the basis of their excellent website, outstanding reviews and responsiveness. They proved to be an TRUE answer to prayer. Jason and Ron turned what could have been a nerve-wracking experience into a very satisfying one. They took all of the anxiety out of entrusting our cherished home furnishings and valuables to strangers by demonstrating care and concern for us and our possessions. They not only exceeded our expectations, they consistently went the extra mile to ensure our things were protected, assembled and placed where we wanted them. They completed what had loomed as a monumental task in one day and their estimate for their services did not waver. We consider TRUE MOVERS MOVING a God-send. They turned the difficult task of moving goods from storage into a new home into a very satisfying one.
Price assessment: Great price
Price: $1,000–1,500
Services: Small furniture moving, Local moving, Oversized-item moving, Furniture assembly
Response from the owner · 3 weeks ago
We are grateful for your wonderful feedback. Jason provided moving service with Ron, and we are glad True Move LLC could turn a stressful day into a calm, efficient experience. Thank you for trusting us with your belongings and for noting how our team went the extra mile. We appreciate the heartfelt recommendation.
V
Van Gavric3 reviewsiTotal number of Google reviews Van has written across all businesses on Google Maps, not just this one.
Honest, accountable, efficient. Used their services twice and would use them again without hesitation.
Services: Local moving
Response from the owner · a month ago
We appreciate you sharing this, Van. We're glad Jason and the True Move LLC team delivered honest, accountable and efficient moving service for you on both occasions. Thank you for trusting us again, we look forward to helping with any future moves.
B
Brianna WhiteLocal Guide · 27 reviewsiTotal number of Google reviews Brianna has written across all businesses on Google Maps, not just this one.
Would highly recommend! We had two movers that worked extremely hard and helped us move very quickly. Everything was completed in less time than expected.
Response from the owner · a month ago
Brianna, two movers making quick work of a job while still finishing ahead of schedule is exactly the standard we aim for. We'll pass the praise along to the crew. If you need help with another move down the road, we'd be glad to send that same team your way.
M
Miss J (Thewholesomerebel)4 reviewsiTotal number of Google reviews Miss has written across all businesses on Google Maps, not just this one.
The movers were fast, courteous, and mindful of handling our belongings with care. We will definitely use this moving company again!
Price assessment: Not sure
Price: $500–1,000
Services: Local moving
Response from the owner · a month ago
Thank you for the wonderful review. We're glad Jason and the True Move LLC team provided fast, courteous moving service and handled your belongings with care. We appreciate your trust and look forward to assisting you again on your next move.
L
Loretta Engle7 reviewsiTotal number of Google reviews Loretta has written across all businesses on Google Maps, not just this one.
This group is outstanding. My move was difficult with being on 3rd floor with no elevators. They were quick, professional, & super friendly. All I had to do was direct them where to put my stuff! The pricing is great with no surprises. I would hire this company again in a heartbeat. Highly recommend.
Price assessment: Great price
Price: $1,000–1,500
Services: Local moving
Response from the owner · 2 months ago
Thank you, Loretta, for choosing Jason Jackson and the True Move LLC team for your third-floor move without an elevator. I’m glad our crew was quick, professional, and friendly and that directing placement kept the process simple. We appreciate your mention of our transparent pricing and no surprises. Jason and the True Move LLC staff are honored by your recommendation and would be happy to help again in a heartbeat. Please keep us in mind for any future moves or referrals.
A
Antonio Molina4 reviewsiTotal number of Google reviews Antonio has written across all businesses on Google Maps, not just this one.
True move was there for me when I needed help the most and had nobody to turn to!! They responded and scheduled me quickly and charged a very fair price!!
Response from the owner · 2 months ago
Antonio, it means a lot that you trusted us in a tough moment. Getting you on the schedule fast and treating you fairly on price is exactly how we want every customer to feel taken care of, especially when they're stressed and short on options. Glad we could be the ones you called.
C
Christine McCarroll2 reviewsiTotal number of Google reviews Christine has written across all businesses on Google Maps, not just this one.
As a property manager, I work with many different vendors and service providers. I can honestly say True Move Movers absolutely went above and beyond for my client and I.
Their team drove from Phoenix to Lake Havasu City to safely transport an extremely valuable, commercial size, 200-pound ice maker. Upon arrival, they took on the additional task of moving well over 100 pieces of patio furniture—all in 115-degree heat.
It was an extremely long day, starting at 7:00 in the morning and not returning to Phoenix until close to 5:00 pm. Through it all, the crew was patient, professional, careful, and genuinely pleasant. Not once did I hear a complaint. They worked incredibly hard, kept smiles on their faces, and treated both the property and every item with the level of care I expect when working in my clients’ homes.
When I hire a company on behalf of a client, their work is also a reflection of me and my business. Having vendors I can trust is especially important. True Move Movers exceeded my expectations, and I wouldn’t hesitate to use them again or refer them directly to my clients and fellow contractors.
Professional, hardworking, trustworthy, and an all-around great crew. Thank you Jason, Gabriel, and Ronald! Highly recommend!
Price assessment: Great price
Price: $1,500–2,000
Services: Business & corporate-related moving, Oversized-item moving, In-state moving
Response from the owner · 2 months ago
Christine, thank you for sharing this thoughtful review and for trusting Jason and the True Move LLC team. Jason led the crew that transported the 200 pound commercial ice maker from Phoenix to Lake Havasu City and then handled moving more than 100 patio furniture pieces in 115 degrees. We appreciate your recognition of their patience, professionalism, and careful handling of your clients’ property. It means a great deal that you would recommend True Move LLC and we look forward to supporting you and your clients again.
I
Ian Fitzsimmons1 reviewiTotal number of Google reviews Ian has written across all businesses on Google Maps, not just this one.
My experience was excellent! The movers were on time (even a little early!), were extremely professional, moved as quickly as possible, helped set up my new home to my liking, and were fun to spend my morning with. Highly recommend True Move to anyone needing help with their moving needs.
Price assessment: Great price
Services: Local moving, Oversized-item moving, In-state moving, Furniture assembly
Response from the owner · 2 months ago
Ian, thank you for sharing your excellent experience with Jason and our moving team. We're delighted Jason and the True Move LLC crew were on time, professional, efficient, and helped set up your new home exactly as you wanted. We truly appreciate your recommendation of our moving services and will be sure to pass your kind words along to Jason and the team. If you need anything as you settle in, please let us know.
