Hilde12 reviewsTotal number of Google reviews Hilde has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleVery professional and knowledge
- Services: A/C system maintenance
True Plumbing, Heating & Cooling
How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%98+53.5Reliability 24%97+23.5Value 14%98+13.9Replies to reviews 7%86+6.1Experts Score= 97Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.97SCORE
AGradeLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#4 of 19 sewer servicesPosition by Experts Score among all companies we track in this category. · better than 83%
5.0 ★★★★★ 1,447 Google reviews · 24 photos
99%five-star reviews
4.98★last 12 monthsAverage stars on reviews from the last 12 months only.
0.3%1–2★ in 2 yearsShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
91%reviews answered by the owner
$529typical billMedian bill customers of this company reported in their reviews (needs 3+ priced reviews).
True Plumbing, Heating & Cooling at a glance
Customers frequently praise the company for punctual arrivals, clear communication of pricing and expectations, and professional service during plumbing, heating, and cooling repairs. Recurring themes include technicians explaining issues thoroughly and providing fair quotes for work such as water heater replacements and leak fixes. However, several low-star reviews criticize high hourly rates for simple tasks and mention instances of missed appointments or projects being cancelled due to capacity issues.
- Google rating: 5.0 out of 5 from 1,447 reviews (99% five-star).
- Reviews on this page: 1,446 Google reviews (1,176 with written comments, 22 with photos).
- Owner responses: the business replied to 91% of reviews.
- Most recent review: October 28, 2026.
- Service: Sewer Service serving Atlanta, Georgia.
Data from Google, last updated October 29, 2026.
Score profile vs other sewer services
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and momentum; weakest: replies to reviews.
SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.True Plumbing, Heating & Cooling: 98/100 on this factor. Category median: 89.A
98
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.True Plumbing, Heating & Cooling: 97/100 on this factor. Category median: 87.A
97
Craft & serviceCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.True Plumbing, Heating & Cooling: 100/100 on this factor. Category median: 96.A
100
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.True Plumbing, Heating & Cooling: 98/100 on this factor. Category median: 100.A
98
MomentumMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.True Plumbing, Heating & Cooling: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.True Plumbing, Heating & Cooling: 86/100 on this factor. Category median: 68.A
86
Bar = this company · dark tick = category median.
Star ratings
1,446 Google reviews we collected
- 5 stars1,42999%
- 4 stars81%
- 3 stars30%
- 2 stars00%
- 1 star60%
Praise vs complaints
Phrases our text analysis found in 1,176 written reviews
- Praise2,68099%
- Complaints281%
PriceGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
- Great price8820%
- Reasonable31373%
- Overpriced72%
- Not sure235%
$529+2% vs typical sewer services
Middle half of what 358 customers paid ($264–$1.2k) · gold mark = category median.
Topic share
How often each topic comes up in the written reviews
- Staff & attitude71326%
- Speed & response54020%
- Quality & results49418%
- Would recommend34613%
- Communication2579%
- Price & value2218%
- Honesty & trust1375%
What customers talk about
We read 1,176 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Very professional, arrived quickly, and did a great job.”
“Consistently 10/10 experience from making appointment to work done efficiently with excellent communication and value”
“We had a slow draining kitchen sink and needed a plumber to hopefully help remove a clog.”
“They were professional, friendly, and did great work.”
“…or help so you don’t waste the precious time I did because of their poor service.…”
“He went out of his way to help and I would definitely recommend!”
“I really can't recommend True Plumbing more highly, and hope if you are reading this you will consider working with them!”
“Explained everything to us before and during the process.”
“Their poor communication, false promises and unwillingness to help was super disappointing.”
“Billy Ochoa-Orozco was absolutely the best- knowledgeable, friendly, and honest and fair pricing.”
“That's why I chose to not get ripped off by dishonest companies like this.”
“We trusted and liked their plumber most, and their estimate was about 10% lower than the next-highest.”
People customers mention
- Hunter 43 reviews
- Kyle 32 reviews
- Max 28 reviews
- Ryan 24 reviews
- Gabriel 23 reviews
- Gary 19 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired True Plumbing, Heating & Cooling for 8 kinds of job. Pick one to see what they paid and said.
Recent priced reviews
rodney7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a day ago★★★★★
Ross was absolutely great. Explained everything to us before and during the process.
Paid $800–1,000Reasonable priceHeating system repair
Mark4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 days ago★★★★★
Kyle was on-time, professional, and clearly communicated the steps to complete my job. Would highly recommend!
Paid $400–600Reasonable priceWater heater repair
Fleming6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 days ago★★★★★
I always call true plumbing whenever a plumbing issue comes up at my house or at any of my rental properties. They always communicate pricing and expectations clearly. 10 outta 10 recommend!
Paid $1,200–1,400Reasonable priceDrain cleaningSewer cleaning
DanLocal Guide · 17 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 days ago★★★★★
True plumbing was able to match a quote I got from another plumber for a new water heater. They were professional, friendly, and did great work. I will be certainly reaching out to them for future plumbing needs.
Paid $1,600–1,800Reasonable priceWater heater installation
Elizabeth3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a week ago★★★★★
This is my second rave review of Ross and at True Plumbing, Heating and Cooling. He just replaced our compressor, which was hit by lightning and under warranty. He spent five or six hours here and didn't charge us a penny. He's always super responsive and easy to work with.
Paid $1–100Great priceHVAC system repairService not listed
L7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
True Plumbing was recommended to us when our go to plumber was not available. Hunter, was on time, respectful of our property and kept the area clean. He explained all the work that needed to be done and completed everything in a timely manner. For the work that could not be completed, he clearly explained the…
Paid $1–200Reasonable priceDrain cleaning
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| Toilet repair | 159 | $173–$607 |
| Plumbing leak detection | 155 | $114–$417 |
| Plumbing pipe repair | 147 | $292–$1.4k |
| Plumbing leak repair | 102 | $246–$517 |
| Water heater installation | 87 | $1.2k–$2.5k |
| Faucet repair | 68 | $228–$580 |
| Drain cleaning | 64 | $209–$529 |
| Water heater repair | 47 | $161–$658 |
Compare with
Photos
Customer reviews
5.0 ★★★★★ 1,447 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Jobs customers hired them for — from Google's service tags and the review text
Team members customers mention
Arjan van der Wal2 reviewsTotal number of Google reviews Arjan has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleFixed a water main leak. Very professional, arrived quickly, and did a great job. I will definitely use this company for future plumbing and other related work.
Response from the owner · 3 hours ago
Thank you Arjan! There is no better compliment we can receive than a repeat customer, so we are honored to be your new go-to. Thank you for your trust and please call us anytime you need us!
Madalyn SuitsLocal Guide · 19 reviewsTotal number of Google reviews Madalyn has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleSuper responsive and communication was excellent.
- Price assessment: Not sure
- Price: $2,000+
- Services: Sewer repair
Response from the owner · 3 hours ago
Thank you Madalyn for the outstanding review! At your service anytime.
rodney brownson7 reviewsTotal number of Google reviews rodney has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleRoss was absolutely great. Explained everything to us before and during the process.
- Price assessment: Reasonable price
- Price: $800–1,000
- Services: Heating system repair
Response from the owner · 3 months ago
Thank you, Rodney! Ross will be delighted to hear your kind words. We’re glad you had such a great experience with us and hope we can be of service in the future!
ochoa 716 reviewsTotal number of Google reviews ochoa has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleHad to heat in my home and it’s getting colder so k called true plumbing and had Ross come out to my home very respectful and knowledgeable let me know what was wrong and gave me a solution he also answered all my questions and concerns regarding the unit thank you Ross will be calling back if I have any other issues !
Response from the owner · a day ago
Thank you so much for your kind words! We’re glad Ross was able to help. It's great to hear that he took the time to explain everything and answer your questions. We’ll be sure to share your appreciation with him! Thank you for trusting True Plumbing, Heating & Cooling!
Mark Johnson4 reviewsTotal number of Google reviews Mark has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleKyle was on-time, professional, and clearly communicated the steps to complete my job. Would highly recommend!
- Price assessment: Reasonable price
- Price: $400–600
- Services: Water heater repair
Response from the owner · a day ago
Thank you so much, Mark, for the amazing review! We will pass your kind words on to Kyle. We are at your service anytime!
Fleming Pruitt6 reviewsTotal number of Google reviews Fleming has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleI always call true plumbing whenever a plumbing issue comes up at my house or at any of my rental properties. They always communicate pricing and expectations clearly. 10 outta 10 recommend!
- Price assessment: Reasonable price
- Price: $1,200–1,400
- Services: Drain cleaning, Sewer cleaning
Response from the owner · 2 days ago
Thank you, Fleming! It means so much that you continue to trust us with your home and rental properties. There is no better compliment we can receive than a repeat customer! We are at your service anytime!
Jonathan Bedford5 reviewsTotal number of Google reviews Jonathan has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleVery respectful, knowledgeable, and efficient!
- Price assessment: Reasonable price
- Price: $1–100
- Services: Plumbing pipe repair
Response from the owner · 7 months ago
Thanks for the 5-star review, Jonathan! Here for you anytime.
D DuboLocal Guide · 16 reviewsTotal number of Google reviews D has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleConsistently 10/10 experience from making appointment to work done efficiently with excellent communication and value
- Positive: Responsiveness, Punctuality, Quality, Professionalism, Value
- Services: Faucet repair
Response from the owner · 4 days ago
Thank you so much for the wonderful review! Hearing that you’ve consistently had great experiences with us really means a lot. We’re glad our team has made everything easy, from scheduling to getting the job done. We truly appreciate your continued trust in True Plumbing, Heating & Cooling!
Dan R.Local Guide · 17 reviewsTotal number of Google reviews Dan has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleTrue plumbing was able to match a quote I got from another plumber for a new water heater. They were professional, friendly, and did great work. I will be certainly reaching out to them for future plumbing needs.
- Price assessment: Reasonable price
- Price: $1,600–1,800
- Services: Water heater installation
Response from the owner · 4 days ago
Thank you so much, Dan! We’re glad we could offer you a competitive price on your new water heater and that our team made the experience a positive one. It means a lot to hear that you’ll think of us for future plumbing needs. We really appreciate your trust and look forward to helping you again!
Business details
- Address: 2650 Pleasantdale Rd Ste 15, Doraville, GA 30340
- Phone: (770) 288-9447
- Website: trueplumbingatl.com
- Service area: Atlanta, GA