Experts Reviews · Company report
True Plumbing, Heating & Cooling logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%98+53.5Reliability 24%97+23.5Value 14%98+13.9Replies to reviews 7%86+6.1Experts Score= 97Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.97SCORE

True Plumbing, Heating & Cooling

Atlanta, GA · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #4Position by Experts Score among all companies we track in this category. of 19 sewer services · 5.0★ from 1,447 Google reviews

Report card

Percentile vs other sewer services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and momentum; weakest: replies to reviews.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.True Plumbing, Heating & Cooling is better than 98% of sewer services.A
98
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.True Plumbing, Heating & Cooling is better than 97% of sewer services.A
97
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.True Plumbing, Heating & Cooling is better than 100% of sewer services.A
100
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.True Plumbing, Heating & Cooling is better than 98% of sewer services.A
98
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.True Plumbing, Heating & Cooling is better than 100% of sewer services.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.True Plumbing, Heating & Cooling is better than 86% of sewer services.A
86

Reviews for your job

Customers hired True Plumbing, Heating & Cooling for 8 kinds of job.

True Plumbing, Heating & Cooling for faucet installation

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.38
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.$200–300
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$214–$396
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 93/100.How Job match is calculatedBuilt only from reviews Google tagged “Faucet installation”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#2 / 14
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 38 Google reviews tagged “Faucet installation”

Kim3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★★★★★

They were very efficient, clean, and quick! Very nice workers, on time, and very knowledgeable! I really like this company and will recommend to all my friends!

Paid $200–400Reasonable priceFaucet installation
Eric4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Ross was awesome! He explained everything he was checking and how it worked. We made some great suggestions on how to improve airflow in one of our rooms. True plumbing, Heating and Cooling also installed our dishwasher and new faucet and did a great job. I highly recommend them.

Great priceFaucet installationService not listed
ChamberlynnLocal Guide · 15 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 months ago★★★★★

True Plumbing was very responsive and helpful from the start. They showed up on time, were efficient, educational and upfront about the cost to re-plumb my kitchen sink/disposal. I will certainly be calling them again with my plumbing needs!

Paid $500–600Reasonable priceGarbage disposal installationFaucet installation
Robin5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 5 months ago★★★★★

Great job! Fair price. Quick and efficient.

Paid $600–700Reasonable priceToilet repairFaucet installation
P7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★

Outstanding, friendly, and knowledgeable!

Paid $800–900Reasonable priceWater heater repairFaucet installation
Ali2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 10 months ago★★★★★

Gabriel with True Plumbing was very courteous and fixed several plumbing issues in my home. He is professional and competent.

Paid $1,000+Reasonable priceToilet repairDrain cleaningPlumbing pipe repair
David5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★★

Hunter did a fantastic job of installing our kitchen faucet. Very fast and professional. Would absolutely have him back to do other plumbing work at our house anytime!

Paid $200–300Reasonable priceFaucet installation
Jean9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 11 months ago★★★★★

Kyle, at True Plumbing, is a friendly experienced plumber. He installed a new kitchen faucet for me. It works great and is very attractive. He also worked on a problem toilet I have. He stayed with the issue until it was resolved. Kyle is a very good diagnostician.

Paid $200–300Reasonable priceToilet repairFaucet installation
Thomas4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 11 months ago★★★★★

Professional and competent, nice work

Paid $100–200Reasonable priceFaucet installation
Shaina3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★

Would highly recommend True Plumbing for all your plumbing needs! Gabriel was fantastic and so easy to work with. We had several items we needed taken care of in our new home, including a water heater replacement and a kitchen sink replacement. He and his associate were able to take care of everything in one day!…

Reasonable priceToilet repairWater heater installationFaucet installation
Debra7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Gabriel and Jack were very professional, explained the issue and gave options and took care of 3 outdoor water faucets in a timely way.

Reasonable priceFaucet installation
AshleyLocal Guide · 31 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Matt and his team with True plumbing were exceptional! We had a huge job that we vetted several companies to do, but True plumbing was the only company that had a solid plan with the least disruption to our property and even a back up contingency plan. They were friendly, courteous, efficient and cleaned up…

Paid $1,000+Reasonable pricePlumbing pipe repairOutdoor plumbing system repairFaucet installation
Marney10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 years ago★★★★★

Cody and Adam did a superb professional job of addressing multiple plumbing issues and even were able to fix exterior gas lanterns. They were kind efficient professional and executed the job superbly

Faucet installationGarbage disposal installationFaucet repair+ Responsiveness+ Punctuality+ Quality
MarkLocal Guide · 15 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 years ago★★★★★

True Plumbing is a fantastic company who provide an excellent customer service experience. They are trustworthy, extremely reliable, flexible and responsive. Their engineers are professional, courteous and highly respectful.

Faucet installation+ Responsiveness+ Punctuality+ Quality
James3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

I have used True Plumbing over the past five years on a number of jobs - each time they were professional, competent, a fair price, and personable/accountable. Highly recommend and it's a local business.

Faucet installationWater heater installationPlumbing pipe repair+ Responsiveness+ Punctuality+ Quality
Dimita12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Plumber explained what was needed and also did a check for water pressure. He finished very quickly, because he had to turn off the water. I'm very pleased with the job 😁.

Plumbing leak detectionFaucet installationPlumbing leak repair+ Punctuality+ Quality+ Professionalism
Michael4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

I recently used True Plumbing to move supply and waste lines for two bathroom sinks and a bathtub. They also updated a shower. The project was somewhat complicated due to design elements. The professionals at True were thoughtful, thorough and price competitive. They are honest and do good work. I can strongly recommend

Faucet installationShower installationToilet installation
Renee7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Professional service and quality work from start to finish

Faucet installationShower repairToilet repair+ Responsiveness+ Punctuality+ Quality
Christianne1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

They were on time, professional and did a great job!

Faucet installation+ Responsiveness+ Professionalism
Lisa3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Wonderful communication. Sent an appointment confirmation and then a reminder the day of the appointment. Installation went smoothly. Will definitely use again.

Faucet installationGarbage disposal installation+ Responsiveness+ Punctuality+ Quality
Lynda8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Mike was fabulous! He diagnosed the problem in short order and made the repairs most professionally. I’m sold on True Plumbing and I only ask for Mike!

Plumbing leak detectionFaucet installationFaucet repair
Ravi3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Mike was professional, friendly and helped us out. We have a basement bar and it needed a special pump to get the water pushed up to the sewer system. He recommended the right pump, noted where he wants the electric socket and installed it. He also helped us upgrade our water filtration system in the house. He…

Faucet installationService not listed+ Responsiveness+ Punctuality+ Quality
LindaLocal Guide · 14 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 years ago★★★★★

True Plumbing is an outstanding company from the beginning to end of our project. They arranged our gas line to install gas logs and installed logs. Seriously cannot recommend them enough...professional, knowledgeable, very fair pricing, ... This is the second time we have used True Plumbing and believe me they…

Faucet installationService not listed+ Responsiveness+ Punctuality+ Quality
RajS6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

High quality work with competitive pricing and great technicians! Michael P. worked on our water heater issue from start to finish. Listens to customer needs, advises and implements optimal solution. Michael installed a tankless water heater system in our house and it is a great switch from decades old water heater…

Faucet installationShower installationWater heater installation+ Responsiveness+ Quality+ Professionalism
Maria8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

True Plumbing is amazing! They have done all size repairs for us and there pricing is honest and fair! They are prompt and courteous from when you first call in to book to the technician that comes to the house! We have had Adam Christmas a few times and he is just amazing! It’s hard to find great people to do work…

Plumbing leak detectionFaucet installationSewer repair+ Responsiveness+ Punctuality+ Quality
Jane10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Adam also installed a recirculating pump. He was very professional and knowledgeable in helping solve a problem that he diid not know existed until he arrived. Will definitely call him again for any plumbing issues

Faucet installationService not listed+ Responsiveness+ Punctuality+ Quality
EricLocal Guide · 17 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Our tech Broderick was first rate. Very professional and competent. Friends referred us to True Plumbing and we are very satisfied. Highly recommended!

Faucet installationWater heater installation+ Responsiveness+ Professionalism
Meg11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Mike was awesome. I called to have a couple of leaky faucets repaired and he ended up not only fixing those but he also repaired a large leak in my water filtration system. I really appreciate his thoroughness and professionalism. Highly recommend this business!

Plumbing leak detectionFaucet installationFaucet repair+ Responsiveness+ Punctuality+ Quality
Alicia12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 years ago★★★★★

Technician Cody was awesome. He removed my old sinks and installed new ones. Cody and True Plumbing are again wonderful. Will definitely continue using them and refer to my friends and family. You rock Cody!

Faucet installationFaucet repairPlumbing pipe repair+ Responsiveness+ Punctuality+ Quality
Paul2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

I've used True Plumbing three times now, and they were on time, professional, and did an excellent job each time. The pricing was lower than other plumbers I've used in the past. 10/10 would recommend.

Faucet installationToilet repair+ Responsiveness+ Punctuality+ Quality
Dwayne6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

Rating only, no written review.

Reasonable priceFaucet installation
Crystal1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

Rating only, no written review.

Great priceFaucet repairFaucet installation
Diane5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Rating only, no written review.

Paid $400–500Reasonable pricePlumbing pipe repairOutdoor plumbing system repairFaucet installation
Christopher4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Rating only, no written review.

Plumbing pipe repairFaucet installationPlumbing leak repair
Corwin1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Rating only, no written review.

Faucet installationPlumbing leak repairWater heater repair+ Quality+ Professionalism
Michael3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Rating only, no written review.

Faucet installationShower installationFaucet repair+ Responsiveness+ Punctuality+ Quality
Steve6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Rating only, no written review.

Faucet installationToilet installation+ Responsiveness+ Punctuality+ Quality
RachaelLocal Guide · 29 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 years ago★★★★★

Rating only, no written review.

Plumbing leak detectionFaucet installationShower installation+ Responsiveness+ Punctuality+ Quality

Price

$529+2% vs typical sewer services

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 20%Reasonable 73%Overpriced 2%Not sure 5%

Jobs customers hired them for

JobReviewsCategory typical
Toilet repair159$173–$607
Plumbing leak detection155$114–$417
Plumbing pipe repair147$292–$1.4k
Plumbing leak repair102$246–$517
Water heater installation87$1.2k–$2.5k
Faucet repair68$228–$580
Drain cleaning64$209–$529
Water heater repair47$161–$658

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