Experts Reviews · Company report
True Plumbing, Heating & Cooling logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%98+53.5Reliability 24%97+23.5Value 14%98+13.9Replies to reviews 7%86+6.1Experts Score= 97Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.97SCORE

True Plumbing, Heating & Cooling

Atlanta, GA · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #4Position by Experts Score among all companies we track in this category. of 19 sewer services · 5.0★ from 1,447 Google reviews

Report card

Percentile vs other sewer services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and momentum; weakest: replies to reviews.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.True Plumbing, Heating & Cooling is better than 98% of sewer services.A
98
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.True Plumbing, Heating & Cooling is better than 97% of sewer services.A
97
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.True Plumbing, Heating & Cooling is better than 100% of sewer services.A
100
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.True Plumbing, Heating & Cooling is better than 98% of sewer services.A
98
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.True Plumbing, Heating & Cooling is better than 100% of sewer services.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.True Plumbing, Heating & Cooling is better than 86% of sewer services.A
86

Reviews for your job

Customers hired True Plumbing, Heating & Cooling for 8 kinds of job.

True Plumbing, Heating & Cooling for shower repair

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.33
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.85
Usually paidThe price range customers picked most often for this job.$1,000+
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$239–$484
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 84/100.How Job match is calculatedBuilt only from reviews Google tagged “Shower repair”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#4 / 13
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 33 Google reviews tagged “Shower repair” · showing 20

Dave5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

We Had a complex issue with a iron shower. Another plumber could not resolve it and recommended true plumbing. That came out and definitely knew what they were doing. Really great work. Highly recommend them

Paid $200–400Reasonable priceShower repair
Dave7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Great information as overall analysis. We had a very complex problem that he broke down simply and gave options. Unfortunately, it led to a solution we have been putting off but his knowledge helped us get there.

Reasonable priceShower repair
J7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★

Max and Seth kept me apprised of their arrival time, took a look at the issues I was having and gave me a price on fixing them. Since the job requires parts under warranty I have to wait for the manufacturer to send them but I have their quote in writing and know going in what it is going to cost. Was charged a…

Shower repair
Amber7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Kyle was very professional and did an amazing job repairing our leaking shower. He took time to explain everything along with possible other issues that could come up, prior to the repair. He was very knowledgeable and fixed our issue very quickly. He was respectful of our home, using his shoe protection and the…

Paid $400–600Reasonable priceShower repair
JacquelineLocal Guide · 18 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

Technicians where friendly and knowledge. Completed job in a timely manner. Kept me informed of everything Will recommend them. Thanks for your service

Paid $1,000+Reasonable pricePlumbing leak detectionPlumbing pipe repairSewer repair
EduardoLocal Guide · 32 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

I’ve been using true plumping for several years now. They’ve been amazing each and every single time.

Water heater installationPlumbing leak detectionPlumbing pipe repair
Kim4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

He was knowledgeable, hard working and fixed our plumbing issues with no problem!

Reasonable priceFaucet repairShower repair
GeraldLocal Guide · 21 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

Very professional group, know their stuff, and are pleasant to work with. There's many reasons True Plumbing has grown to be the trusted leader in the Atlanta area.

Paid $100–200Reasonable priceShower repair
JoyLocal Guide · 16 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 8 months ago★★★★★

Had shower cartridges inspected, cleaned out and estimates on being replaced. Also a whole house pressure regulator was replaced. Great service, explanation and price!

Paid $600–700Reasonable priceShower repairService not listed
Matthew16 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 11 months ago★★★★★

Max did a great job quickly diagnosing the problem. He was very professional. Will gladly use again!!

Plumbing leak detectionShower repair+ Responsiveness+ Quality
JerriLocal Guide · 17 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★

Hunter Coan was a great guy to work with on the project. He was very respectful and he made a few suggestions to improve the shower, I highly recommend Tru Plumbing and their employee Hunter Coan.

Customer photo from Jerri's review
Paid $200–300Great priceShower repair
JeremyLocal Guide · 12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

We had another great experience with True Plumbing who we have turned to for several years now for both small and big projects. We had a minor issue with a dripping shower head that was getting worse so it was fantastic that I was able to book them online to arrive the next morning. They communicated very well…

Reasonable priceDrain cleaningShower repair+ Responsiveness+ Punctuality+ Quality
Marius2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Emiliano did an excelent job! He was verry friendly and professional and explained everything about the repair.

Paid $300–400Reasonable priceShower repair
JoyeLocal Guide · 23 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

True Plumbing is the only plumbing company I will use from now on. They are honest, knowledgeable and professional and don’t try to upcharge you or fix things that don’t need fixing just to make money. I first starting working with True Plumbing 12 years ago when it was just Ryan and maybe one or two other…

Toilet repairGarbage disposal installationPlumbing leak detection+ Quality+ Professionalism+ Value
Marney10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 years ago★★★★★

Cody and Adam did a superb professional job of addressing multiple plumbing issues and even were able to fix exterior gas lanterns. They were kind efficient professional and executed the job superbly

Faucet installationGarbage disposal installationFaucet repair+ Responsiveness+ Punctuality+ Quality
Mike2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 years ago★★★★★

Cody was great. Very knowledgeable and very easy to work with. Took time to explain everything to me. Will call True Plumbing again next time.

Shower installationShower repair+ Responsiveness+ Punctuality+ Quality
James3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

I have used True Plumbing over the past five years on a number of jobs - each time they were professional, competent, a fair price, and personable/accountable. Highly recommend and it's a local business.

Faucet installationWater heater installationPlumbing pipe repair+ Responsiveness+ Punctuality+ Quality
Renee7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Professional service and quality work from start to finish

Faucet installationShower repairToilet repair+ Responsiveness+ Punctuality+ Quality
nadine1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

They are always print to Deliver a great service .

Shower repair+ Responsiveness+ Punctuality+ Professionalism
John3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Yet another super positive experience with True Plumbing today! They were able to make it out a bit early which was nice, and very quickly assessed the issue, and as always did a great job explaining what was wrong and the details of what they needed to do to fix it. Joe was friendly, professional, and did…

Plumbing pipe repairShower repair+ Responsiveness+ Punctuality+ Quality

Show more shower repair reviews (13 more) →

Price

$529+2% vs typical sewer services

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 20%Reasonable 73%Overpriced 2%Not sure 5%

Jobs customers hired them for

JobReviewsCategory typical
Toilet repair159$173–$607
Plumbing leak detection155$114–$417
Plumbing pipe repair147$292–$1.4k
Plumbing leak repair102$246–$517
Water heater installation87$1.2k–$2.5k
Faucet repair68$228–$580
Drain cleaning64$209–$529
Water heater repair47$161–$658

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