Experts Reviews · Company report
True Plumbing, Heating & Cooling logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%98+53.5Reliability 24%97+23.5Value 14%98+13.9Replies to reviews 7%86+6.1Experts Score= 97Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.97SCORE

True Plumbing, Heating & Cooling

Atlanta, GA · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #4Position by Experts Score among all companies we track in this category. of 19 sewer services · 5.0★ from 1,447 Google reviews

Report card

Percentile vs other sewer services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and momentum; weakest: replies to reviews.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.True Plumbing, Heating & Cooling is better than 98% of sewer services.A
98
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.True Plumbing, Heating & Cooling is better than 97% of sewer services.A
97
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.True Plumbing, Heating & Cooling is better than 100% of sewer services.A
100
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.True Plumbing, Heating & Cooling is better than 98% of sewer services.A
98
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.True Plumbing, Heating & Cooling is better than 100% of sewer services.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.True Plumbing, Heating & Cooling is better than 86% of sewer services.A
86

Reviews for your job

Customers hired True Plumbing, Heating & Cooling for 8 kinds of job.

True Plumbing, Heating & Cooling for toilet repair

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.159
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.99
Usually paidThe price range customers picked most often for this job.$1,000+
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$173–$607
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 98/100.How Job match is calculatedBuilt only from reviews Google tagged “Toilet repair”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#1 / 14
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 159 Google reviews tagged “Toilet repair” · showing 20

Phillip9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a week ago★★★★★

Billy Ochoa-Orozco was absolutely the best- knowledgeable, friendly, and honest and fair pricing. I wish every repair person was more like him. Great job fixing a leaking toilet seal.

Reasonable priceToilet repairPlumbing leak detectionPlumbing pipe repair
Duhi2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★

Inacio did a great job!

Paid $200–400Toilet repair
BK7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

True Plumbing Heating and Cooling is the best Plumbing and HVAC company in the Atlanta area and all of North Georgia. They are honest and the quality of work is second to none. They make it easy and you can be confident your plumbing and HVAC systems are properly serviced. The very best

Toilet repairWater heater installationPlumbing leak detection
Mi3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Hunter was friendly, knowledgeable and quickly replaced the leaking hose under the toilet. Price was great too (and 2% cash discount). Will definitely hire this company again

Paid $1–200Great priceToilet repair
Richard3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Repaired by leaking toilet in 90 minutes. Very polite!

Toilet repair
Mj7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Great experience . Gary was very good. Fixed both my problems. These guys are always on time and friendly and knowledgeable

Paid $800–1,000Reasonable priceToilet repairFaucet repair
LDC9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Excellent service as always from True Plumbing. They go above and beyond to be helpful and the people they send always know what they're doing! They keep you informed and call when they are on the way. Very reasonable prices compared to some other plumbing companies.

Paid $1–200Great priceToilet repairFaucet repairGarbage disposal repair
farhana5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Mr. Hunter came and checked out our basements dump pump and the toilets and was so knowledgeable on what needed to be fixed and what was working and would save us money big time. I’m so grateful to him. Excellant customer service, positive attitude, took his time to explain what each issue was.

Paid $1–200Great priceToilet repairSump pump installation
Todd4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

The plumber who came out did a phenomenal job was very personable and I am beyond appreciative for everything.

Paid $200–400Great priceToilet repair
Bobby9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Gary was professional, patient, courteous, and knowledgeable. He took the time to walk through and check everything for me. He pointed out a couple of things that I should monitor that did not require any intervention at this point in time, which was greatly appreciated. I would recommend him and True Plumbing highly!

Paid $400–600Reasonable priceToilet repairPlumbing leak detection
Jon10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Such a great company. I am so glad I chose them. My Plummer Technician Kyle was awesome. He was very friendly,efficient, and all around plesant to interact with. He got my situation handled with excellent customer service. I would definitely use this company again.Great job everyone across the board.

Great priceToilet repair
Susan3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Excellent customer service!

Paid $200–400Reasonable priceToilet repair
Garland10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 months ago★★★★★

Good work in a kind and hardworking atmosphere.

Paid $600–800Reasonable priceToilet repair
Nicole15 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Hunter at True Plumbing was fantastic. Due to how we rely on water for the shop, he was able to make the repairs quickly to get us back up and running with minimum down time. Highly recommend and will use them for all future needs.

Paid $400–600Reasonable priceToilet repairPlumbing pipe repair
Ric2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 months ago★★★★★

On this consult visit for a toilet repair Gary was very courteous, and knowledgeable. Explained my options clearly. Gary did a great job!

Paid $1–200Reasonable priceToilet repair
Ted14 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 months ago★★★★★

True Plumbing (Ross in particular) did a great job in helping with my HVAC issues. He gave me a very solid explanation of the issues along with very clear explanation of the solutions. He was on time, very knowledgeable and very professional. I would recommend True and Ross for any HVAC problem.

Paid $800–1,000Reasonable priceWater heater installationFaucet repairToilet repair+ Responsiveness+ Punctuality+ Quality
Erin6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Gabriel was pleasant to work with and able to quickly find the root issue. He repaired the issue same day and was in and out in a couple of hours. He also found an issue with our water heaters and repaired that. We would definitely use them again.

Paid $1,400–1,600Reasonable priceToilet repairWater heater repair
Brad6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Quick Friendly Thorough Skilled & Reasonably Priced! What more can you ask for?! HIGHLY RECOMMEND!

Paid $200–400Reasonable priceToilet repair
Jennifer2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Hunter was amazing!!!! He showed up very quickly and was so helpful and knowledgeable. He got a lot accomplished in a short amount of time. He was very reasonable and took time to show and explain things to us.

Paid $600–800Reasonable priceToilet repair
Elizabeth12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

True Plumbing is a fantastic, professional company for all your plumbing needs. We had a leaking toilet and since our house is 20 years old we decided to replace all 3 toilets. We ordered the toilets that Ryan recommended, they were delivered on Wednesday and Ryan was out on Friday to replace them all. Ryan was…

Paid $1,000–1,200Reasonable priceToilet repair

Show more toilet repair reviews (139 more) →

Price

$529+2% vs typical sewer services

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 20%Reasonable 73%Overpriced 2%Not sure 5%

Jobs customers hired them for

JobReviewsCategory typical
Toilet repair159$173–$607
Plumbing leak detection155$114–$417
Plumbing pipe repair147$292–$1.4k
Plumbing leak repair102$246–$517
Water heater installation87$1.2k–$2.5k
Faucet repair68$228–$580
Drain cleaning64$209–$529
Water heater repair47$161–$658

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