Experts Reviews · Company report
True Plumbing, Heating & Cooling logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%98+53.5Reliability 24%97+23.5Value 14%98+13.9Replies to reviews 7%86+6.1Experts Score= 97Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.97SCORE

True Plumbing, Heating & Cooling

Atlanta, GA · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #4Position by Experts Score among all companies we track in this category. of 19 sewer services · 5.0★ from 1,447 Google reviews

Report card

Percentile vs other sewer services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and momentum; weakest: replies to reviews.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.True Plumbing, Heating & Cooling is better than 98% of sewer services.A
98
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.True Plumbing, Heating & Cooling is better than 97% of sewer services.A
97
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.True Plumbing, Heating & Cooling is better than 100% of sewer services.A
100
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.True Plumbing, Heating & Cooling is better than 98% of sewer services.A
98
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.True Plumbing, Heating & Cooling is better than 100% of sewer services.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.True Plumbing, Heating & Cooling is better than 86% of sewer services.A
86

Reviews for your job

Customers hired True Plumbing, Heating & Cooling for 8 kinds of job.

True Plumbing, Heating & Cooling for water heater installation

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.87
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.93
Usually paidThe price range customers picked most often for this job.$1,000+
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$1.2k–$2.5k
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 93/100.How Job match is calculatedBuilt only from reviews Google tagged “Water heater installation”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#3 / 14
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.96%

All 87 Google reviews tagged “Water heater installation” · showing 20

DanLocal Guide · 17 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 days ago★★★★★

True plumbing was able to match a quote I got from another plumber for a new water heater. They were professional, friendly, and did great work. I will be certainly reaching out to them for future plumbing needs.

Paid $1,600–1,800Reasonable priceWater heater installation
Andrea2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★

True Plumbing was prompt and efficient.

Paid $2,000+Reasonable priceWater heater installation
PatrickLocal Guide · 26 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★

I needed a new water heater in my house. They wanted $3000 to replace it. I asked them to leave. To put that amount into perspective, I bought a new water heater plus new lines for $900. I installed the new one in just under 2 hours. Keep in mind that I'm not a plumber. I'm a retired software engineer. They…

OverpricedWater heater installation
DavidLocal Guide · 13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★

True Plumbing Heating, and Cooling replaced a hot-water heater that was near the end of its life. They were the stand out among the six service providers we researched and called for quotations. Three of the six never submitted the quotations they promised. Of the three that bid on the work, True gave us the most…

Water heater installation
BrandyLocal Guide · 13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 weeks ago★★★★★

We had a great experience with True Plumbing, Heating & Cooling. We had an unexpected, last-minute water heater issue and needed a new one quickly. Hunter was our plumbing technician and was friendly, professional, and respectful throughout the entire process. He took the time to explain everything, answered our…

Paid $2,000+Not sureWater heater installation
BK7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

True Plumbing Heating and Cooling is the best Plumbing and HVAC company in the Atlanta area and all of North Georgia. They are honest and the quality of work is second to none. They make it easy and you can be confident your plumbing and HVAC systems are properly serviced. The very best

Toilet repairWater heater installationPlumbing leak detection
NickLocal Guide · 9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★★★★★

Billy did a great job replacing my toilet. He helped with picking out the right one that would fit the bathroom rough in, and was very accommodating. Earlier, Max and Zach did a great job replacing a tank gas water heater with a tankless one. Very happy with their work and with the new water heater! Zach also came back to help with the toilet install.

Paid $2,000+Water heater installationToilet installation
Matt13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

We’re able to come out on a Sunday and get me going with hot water before 4 pm - after I called about mid-morning. HOWEVER do not use their scheduling bot, they had no idea I contacted them through that thing.

Paid $2,000+Not sureWater heater installation
jacob9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Awesome service and experience! Thanks again!

Paid $2,000+Great priceWater heater installation
Bill12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Responsive, professional. Very happy with the work and the representatives.

Paid $2,000+Not sureWater heater installation
Anne5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 months ago★★★★★

Max is awesome. Very knowledgeable and works to be fair on pricing. Best ever!!! Fair and thorough. And professional. So glad I found max and true plumbing!!

Reasonable priceWater heater installationPlumbing leak detectionToilet installation
ShannonLocal Guide · 32 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

True Plumbing is top notch! They replaced my water heater a few years ago and did an exceptional job at a much lower cost than any other quotes I received. I recently had a leak, and Inacio came out to evaluate. He did a great job and also identified a few other areas of concern to fix. I never felt pressured to…

Reasonable priceWater heater installationPlumbing leak detectionPlumbing pipe repair
CheriLocal Guide · 20 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Inacio continues to provide next level service. I highly recommend True Plumbing.

Paid $2,000+Reasonable priceWater heater installation
CharlesLocal Guide · 29 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

James came out to inspect the water heater installation that a home inspector cited during a home sale. He was very responsive and helpful and ended up not charging us.

Great priceWater heater installation
Adam4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Max the tech was great, tidy install of water heater, workmanship looks great.

Paid $2,000+Reasonable priceWater heater installation
Yogesh8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Kyle was on time, professional and took time to explain everything. He did an excellent job with the water heater replacement and took care of smaller issues that popped up proactively. Great service.

Paid $200–400Reasonable priceWater heater installationPlumbing leak repairService not listed
jennifer3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Reliable, courteous, responsive, fairly priced, trustworthy

Reasonable priceWater heater installationToilet installationSump pump repair
Bob3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 months ago★★★★★

True Plumbing and HVAC has given superb service in the last two weeks. First I was able to replace a troublesome tankless water heater with a reliable upgrade. Ross followed up with the servicing of my HVAC which identified two critical issues. Scheduled repair and secured parts in short order. Heating and cooling is in order. Thank you.

Paid $2,000+Reasonable priceWater heater installation
AlanLocal Guide · 30 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

They provide good service and are professional.

Paid $2,000+Water heater installation
Patsy10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 months ago★★★★★

We had our water heater of 26 years fall apart and flood our basement Saturday. True Plumbing came today and worked on the plumbing for 4 plus hours. Did excellent work and fixed us right up on a Sunday. Thank you True Plumbing. Kyle replaced our water heater and did an excellent job. Ross was great. He repaired…

Reasonable priceWater heater installationService not listed

Show more water heater installation reviews (67 more) →

Price

$529+2% vs typical sewer services

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 20%Reasonable 73%Overpriced 2%Not sure 5%

Jobs customers hired them for

JobReviewsCategory typical
Toilet repair159$173–$607
Plumbing leak detection155$114–$417
Plumbing pipe repair147$292–$1.4k
Plumbing leak repair102$246–$517
Water heater installation87$1.2k–$2.5k
Faucet repair68$228–$580
Drain cleaning64$209–$529
Water heater repair47$161–$658

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