How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%98+53.5Reliability 24%97+23.5Value 14%98+13.9Replies to reviews 7%86+6.1Experts Score= 97Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.97SCORETrue Plumbing, Heating & Cooling
Atlanta, GA · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #4Position by Experts Score among all companies we track in this category. of 19 sewer services · 5.0★ from 1,447 Google reviews
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Percentile vs other sewer services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and momentum; weakest: replies to reviews.
Reviews for your job
Customers hired True Plumbing, Heating & Cooling for 8 kinds of job.
True Plumbing, Heating & Cooling for water heater installation
Clear ✕All 87 Google reviews tagged “Water heater installation” · showing 80
True plumbing was able to match a quote I got from another plumber for a new water heater. They were professional, friendly, and did great work. I will be certainly reaching out to them for future plumbing needs.
True Plumbing was prompt and efficient.
I needed a new water heater in my house. They wanted $3000 to replace it. I asked them to leave. To put that amount into perspective, I bought a new water heater plus new lines for $900. I installed the new one in just under 2 hours. Keep in mind that I'm not a plumber. I'm a retired software engineer. They…
True Plumbing Heating, and Cooling replaced a hot-water heater that was near the end of its life. They were the stand out among the six service providers we researched and called for quotations. Three of the six never submitted the quotations they promised. Of the three that bid on the work, True gave us the most…
We had a great experience with True Plumbing, Heating & Cooling. We had an unexpected, last-minute water heater issue and needed a new one quickly. Hunter was our plumbing technician and was friendly, professional, and respectful throughout the entire process. He took the time to explain everything, answered our…
True Plumbing Heating and Cooling is the best Plumbing and HVAC company in the Atlanta area and all of North Georgia. They are honest and the quality of work is second to none. They make it easy and you can be confident your plumbing and HVAC systems are properly serviced. The very best
Billy did a great job replacing my toilet. He helped with picking out the right one that would fit the bathroom rough in, and was very accommodating. Earlier, Max and Zach did a great job replacing a tank gas water heater with a tankless one. Very happy with their work and with the new water heater! Zach also came back to help with the toilet install.
We’re able to come out on a Sunday and get me going with hot water before 4 pm - after I called about mid-morning. HOWEVER do not use their scheduling bot, they had no idea I contacted them through that thing.
Awesome service and experience! Thanks again!
Responsive, professional. Very happy with the work and the representatives.
Max is awesome. Very knowledgeable and works to be fair on pricing. Best ever!!! Fair and thorough. And professional. So glad I found max and true plumbing!!
True Plumbing is top notch! They replaced my water heater a few years ago and did an exceptional job at a much lower cost than any other quotes I received. I recently had a leak, and Inacio came out to evaluate. He did a great job and also identified a few other areas of concern to fix. I never felt pressured to…
Inacio continues to provide next level service. I highly recommend True Plumbing.
James came out to inspect the water heater installation that a home inspector cited during a home sale. He was very responsive and helpful and ended up not charging us.
Max the tech was great, tidy install of water heater, workmanship looks great.
Kyle was on time, professional and took time to explain everything. He did an excellent job with the water heater replacement and took care of smaller issues that popped up proactively. Great service.
Reliable, courteous, responsive, fairly priced, trustworthy
True Plumbing and HVAC has given superb service in the last two weeks. First I was able to replace a troublesome tankless water heater with a reliable upgrade. Ross followed up with the servicing of my HVAC which identified two critical issues. Scheduled repair and secured parts in short order. Heating and cooling is in order. Thank you.
They provide good service and are professional.
We had our water heater of 26 years fall apart and flood our basement Saturday. True Plumbing came today and worked on the plumbing for 4 plus hours. Did excellent work and fixed us right up on a Sunday. Thank you True Plumbing. Kyle replaced our water heater and did an excellent job. Ross was great. He repaired…
True Plumbing (Ross in particular) did a great job in helping with my HVAC issues. He gave me a very solid explanation of the issues along with very clear explanation of the solutions. He was on time, very knowledgeable and very professional. I would recommend True and Ross for any HVAC problem.
Very courteous and thorough!! I recommend highly. Been doing business with True Plumbing for years.
Great service, professional and friendly. They always do a quality job.
Hunter was a great plumber - professional and fixed my problem. Highly recommend True Plumbing!
Very pleased with service from Max and Robert.
Very knowledgeable and efficient
Technician was great
True Plumbing has been an outstanding company who has provided services to my business multiple times. Every time they have provided options and support. Their level of professionalism and thoughtfulness is very much appreciated. Kim is always available to provide assistance. I highly recommend them!
They came out and were very professional. Completed the work and we are very pleased. Special thanks to Gabriel and Robert
Great job by Kyle, replaced our water heater, pressure valve, and got us pretty late in the day. Much appreciated!!
Came on time and addressed the issue with our new gas water heater!
I’ve been using true plumping for several years now. They’ve been amazing each and every single time.
Kyle, Who is daughter water heater was professional and clearly very capable
Best plumber we’ve ever used in all the years of being a homeowner. James is very knowledgeable, extremely patient with explaining the what and why, and thought through what was the best approach in what turned out to be a very tough job. He was punctual, hardworking and very professional. I hope we won’t need him…
He was great. Thank you..
James and team were fantastic to work with. Hugely knowledgeable and very thorough from start to finish. They handled both a hot water heater install as well as cast iron pipe removal and kept me updated through the entire process. Highly recommended!
Really responsive - came back from vacation to a dead water heater. They came quickly and replaced it. Very clean work - nice guys!
We made an online appointment for the next day and Paul called back within minutes to say he could get us in to at same day. We’re so thankful to him and Max for saving us from further water damage to our basement. Prices seemed fair and their labor warranty is generous, I wish everything was such a seamless experience.
True Plumbing has helped us when others could not. Always communicative, online and a fair price. They are my go-to from now on.
Great job, highly recommend. I've called them for needs twice now and both times they showed up on time and were incredibly professional.
The guy who fixed our water heater is very good and helpful great service answers all our queries keep up
Outstanding. Thank you. We will definitely use and stick w Hunter and True Plumbing in the future.
First time using true Plumbing and they did not disappoint. In fact- will definitely use them again. Prompt, professional, thorough, clean, friendly and totally reasonable on price. Hunter was our engineer/technician and went above and beyond to replace the water heater and PVC and correct some of the piping that…
Wonderful experience! Honest people!!
Kyle Trotman is amazing- so informative and explained everything so well. Gave excellent suggestions- i will always welcome Kyle
Washer drain was clogged. 50-year-old house. New pipe installation, all good now!
I love True plumbing. They're my favorite. Reliable, friendly, great service and competitive prices. I've been using them for many years. Highly recommend.
Would highly recommend True Plumbing for all your plumbing needs! Gabriel was fantastic and so easy to work with. We had several items we needed taken care of in our new home, including a water heater replacement and a kitchen sink replacement. He and his associate were able to take care of everything in one day!…
Great experience. Gabriel was here at the beginning of the window, was very thorough in his evaluation of the work I knew I needed and pointed out another issue that needed addressing. Great explaining and there was no pressure to buy the additional work. Told me of ways to save on the costs for the 3 toilets that…
Great experience. Called for an appointment for some non-emergency plumbing work and was still able to get a next-day appointment. Matt showed up on time and was great to work with. Explained everything clearly and did not try to sell us anything we didn’t need.
Our technician, Kyle, was courteous, knowledgeable and efficient installing a new water heater. I highly recommend True Plumbing. We have used them for multiple repairs and each time it has been excellent quality and service.
Kyle was great. Very professional and answered all our questions. Completed our water heater replacement without any isssues. Thank you!
True Plumbing has online scheduling and text communication, so very easy to work with. I have used them 3-4 times on large and small problems and emergency repair, and they have always come through for me with quality work and reliability. I highly recommend this company.
Fernando Diaz was professional, fast, polite, & informative. Would definitely recommend.
I am so pleased with our True Plumbing experience! The Customer Service team is quick to answer the phone and is accommodating with appointment times. Our plumber, Gabriel, showed up on time and was very patient with all of my first-time homeowner questions. He did exceptional work with replacing our water heater…
Fast, efficient, and trustworthy! Third time we have used them. Can’t recommend them enough!
I am updating my review: True Plumbing is still terrific! This time it was Emiliano and Zack coming out on super short notice for a hot water heater install. Super tight and awkward space (and my dryer was blocking them) but no problem for these guys. They worked hard and didn’t even take a break. They took the time…
I have used True Plumbing over the past five years on a number of jobs - each time they were professional, competent, a fair price, and personable/accountable. Highly recommend and it's a local business.
Very pleasant and responsive team. Ignacio was especially helpful and accommodating. I had two water heaters to remove and replace and they were especially difficult to get to. Great job, great price and quickly done. Highly recommend!
True continues to provide outstanding service. Staff are professional, courteous, prompt and do a great job every time I need them. Thank tou
My recently-purchased townhome came with A LOT of plumbing concerns that were not quite fully realized during the inspection, and as a first time homebuyer I was feeling pretty uneasy. I had received a quote from someone else that was super expensive and didn't quite seem right, so I called True Plumbing and can now…
Excellent work. Easy to setup appointment with Stephanie. Cody did great work, made me aware of issues, present all solutions without pressure
I need more stars!!! Five is not enough to truly represent my experience with True Plumbing. Matt was fantastic!
Matt was a true professional and took the time to do things correctly. Very polite and courteous. Would definitely recommend True Plumbing to friends and family.
Called True plumbing at 7:30am with leaking water heater. Got a call back from Paul within approximately 10-15mins. And he said a crew would be out between 10am -2pm and call me on their way. By 10-10:15am Joe called me and said they were finishing another job and were on their way. They showed up by 10:30am and…
Water heater was going out and had them replace it with a tankless. Very easy to deal with, professional and knocked it out faster than expected. I would use them again.
I've got nothing but positive things to say about my experience with True Plumbing. They were on time, were very personable and friendly, and fixed a laundry list of items I've been meaning to have done for some time. Matt had answers to all my questions and he and the other guy did amazing work. I'm keeping a card…
These guys are great. Would definitely use them again.
Matthew was excellent! Very knowledge, on time, super friendly, and very thorough. He even alerted me of a dangerous problem with my HCAC. So glad I went and had everything he recommended done. My plumbing is in top shape now.
High quality work with competitive pricing and great technicians! Michael P. worked on our water heater issue from start to finish. Listens to customer needs, advises and implements optimal solution. Michael installed a tankless water heater system in our house and it is a great switch from decades old water heater…
Highly recommend True Plumbing. From the customer service who fielded my call to techs Broderick and Cody who performed our installation, the team was professional, courteous, and answered all the questions we had about the gas hot water replacement service. I feel fortunate they were able to come on the same day I…
I've used True Plumbing a few times in the past and will continue to do so as every service they've performed has been done speedily, the quality of the work is always excellent, and we've never had any issues that required follow up work. In the past they've replaced a water heater, hose bibs, and pressure relief…
Mike was extremely professional and very helpful. He ensured he explained each step of the process he was very helpful and went over and beyond to ensure my plumbing needs were met. Thanks a lot Mike!
Our tech Broderick was first rate. Very professional and competent. Friends referred us to True Plumbing and we are very satisfied. Highly recommended!
I've had to use True Plumbing several occasions over the years from fixing leaks, clogged toilets, a broken disposal, and home renovations. Ryan has always been honest, quick, reliable, and fair with pricing. I highly recommend them to all my friends and family and will continue to use them for years to come.
Mike and everyone at True plumbing was absolutely amazing to work with. They were super quick with their quote and were able to squeeze me in quickly. I will definitely use them again!
Very happy. Great experience with True Plumbing. Staff is friendly, helpful and knowledgeable. Wonderful customer service. Water heater went out, flooded basement, gave me anxiety. They calmed me down and made the replacement efficiently with no issues. I trusted them in my home and they excelled. Feels great…
10/10 Customer Service! This is the easiest, most honest plumbing company I have ever dealt with. Ryan took extra time to discuss all of our options and worked tirelessly to make sure we were satisfied. Great customer service and not too shabby on the eyes either!
Rating only, no written review.
Rating only, no written review.
Price
Bar = middle half of what customers paid · gold mark = category median.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| Toilet repair | 159 | $173–$607 |
| Plumbing leak detection | 155 | $114–$417 |
| Plumbing pipe repair | 147 | $292–$1.4k |
| Plumbing leak repair | 102 | $246–$517 |
| Water heater installation | 87 | $1.2k–$2.5k |
| Faucet repair | 68 | $228–$580 |
| Drain cleaning | 64 | $209–$529 |
| Water heater repair | 47 | $161–$658 |
