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TRUE Studios, LLC

Video production service · Columbus, OH · reviewed since 2016

How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 69%99+68.5Reliability 31%98+30.2Experts Score= 99Not enough data for value, replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.99SCORE
AGradeLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#44 of 143 video production companiesPosition by Experts Score among all companies we track in this category. · better than 70%
5.0 ★★★★★ 48 Google reviews · 24 photos
100%five-star reviews
5.00★last 12 monthsAverage stars on reviews from the last 12 months only.
0%1–2★, last 20 reviewsShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
96%reviews answered by the owner
Aug 2026latest review

TRUE Studios, LLC at a glance

Google reviewers rate TRUE Studios 5/5 based on 48 reviews, with the owner responding to 96% of feedback. Clients frequently cite professional headshot and video production services, highlighting punctual communication, flexible scheduling, and the ability to make subjects comfortable during shoots. Recurring themes include quick response times, high-quality equipment, and the option to review images on-site. No common criticisms appear in the provided excerpts, which consistently describe positive experiences with the studio's collaborative and efficient workflow.

  • Google rating: 5.0 out of 5 from 48 reviews (100% five-star).
  • Reviews on this page: 48 Google reviews (42 with written comments, 1 with photos).
  • Owner responses: the business replied to 96% of reviews.
  • Most recent review: August 20, 2026.
  • Service: Video Production Company serving Columbus, Ohio.

Data from Google, last updated November 1, 2026.

Score profile vs other video production companies

Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and satisfaction; weakest: reliability.

Satisfaction99Reliability98Craft & service–Value–Momentum100Replies to reviews–Satisfaction: 99 (median 99)Reliability: 98 (median 98)Momentum: 100 (median 100)
TRUE Studios, LLCVideo Production Companies median0 = centre, 100 = best
SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.TRUE Studios, LLC: 99/100 on this factor. Category median: 99.A
99
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.TRUE Studios, LLC: 98/100 on this factor. Category median: 98.A
98
Craft & serviceCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 100.–
–
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 95.–
–
MomentumMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.TRUE Studios, LLC: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 80.–
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Bar = this company · dark tick = category median.

Star ratings

48 Google reviews we collected

  • 5 stars48100%
  • 4 stars00%
  • 3 stars00%
  • 2 stars00%
  • 1 star00%

Praise vs complaints

Phrases our text analysis found in 42 written reviews

  • Praise8198%
  • Complaints22%

Topic share

How often each topic comes up in the written reviews

  • Staff & attitude2530%
  • Would recommend1822%
  • Speed & response1417%
  • Quality & results1316%
  • Communication810%
  • Honesty & trust34%
  • Price & value22%

What customers talk about

We read 42 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.

  • “Brian is a joy to work with, professional and efficient.”
  • “If you’re looking for high-quality headshots or photography done right, I highly recommend True Studios.”
    “If you're looking for top-notch headshots, a rental studio or any professional photography services, I can't recommend Brian enough.”
  • “He was responsive in his communication, professional in all aspects, and so welcoming as I went in with a couple of coworkers for headshots.”
  • “Thankful for his excellent work in doing headshots for our team.”
  • “His adoption of technology that allows you to download pictures and also his responsiveness in communication are just outstanding.”
  • “He cares about people & is genuinely interested in their stories.”
  • “Without a doubt, it was worth it for us to drive the hour to his studio from our city, and I’ll definitely be reaching out to him in the future as I need.”

People customers mention

  • Brian 16 reviews

praise complaint · found by our text analysis, Google review wording unchanged.

Recent reviews

Michael5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Brian is a joy to work with, professional and efficient. Thankful for his excellent work in doing headshots for our team. Highly recommend!

AmareshLocal Guide · 15 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

I had a professional headshot appointment with Brian. Brian is very accommodative of your schedules, and I had a great chat with him, and the interaction felt beyond transactional. His adoption of technology that allows you to download pictures and also his responsiveness in communication are just outstanding.

JamieLocal Guide · 27 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

I can’t recommend Brian enough! He was responsive in his communication, professional in all aspects, and so welcoming as I went in with a couple of coworkers for headshots. He was so thorough, listened to our input, and we each came out with so many options that it was hard to narrow it down. He is a very talented…

JonathanLocal Guide · 15 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

Brian always goes above and beyond. Last photo shoot we had multiple special needs families come in to take pictures. He worked very well with all the kids and families. If you're doing photos for a product or family pictures, I wouldn't go anywhere else.

Customer photo from Jonathan's review
steven1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

We had a great experience working with True Studios. Brian was excellent with his pre-shoot communication, and the studio was a great experience as well. High-quality equipment and outstanding video output. I would definitely use them again.

Austin1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

I had such a great experience with True Studios! They took amazing professional headshots for me, and I couldn’t be happier with how they turned out. Brian is incredible to work with—professional and easygoing, he really knows how to make you feel comfortable in front of the camera. The whole process was smooth from…

Photos

Customer reviews

5.0 ★★★★★ 48 reviews on Google · rating breakdown

Reviews from Google, shown as published (original wording, unedited).

Team members customers mention
Filter by topic — each topic is highlighted in the reviews in the same color
Michael Nowell5 reviewsTotal number of Google reviews Michael has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Brian is a joy to work with, professional and efficient. Thankful for his excellent work in doing headshots for our team. Highly recommend!

Response from the owner · 2 months ago

Thanks Michael. Very kind of you to share. Really appreciate it.

Amaresh KulkarniLocal Guide · 15 reviewsTotal number of Google reviews Amaresh has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

I had a professional headshot appointment with Brian. Brian is very accommodative of your schedules, and I had a great chat with him, and the interaction felt beyond transactional. His adoption of technology that allows you to download pictures and also his responsiveness in communication are just outstanding.

Response from the owner · 2 months ago

Thanks Amaresh. I really appreciate you sharing your experience! Means a lot!

Jamie RiggansLocal Guide · 27 reviewsTotal number of Google reviews Jamie has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

I can’t recommend Brian enough! He was responsive in his communication, professional in all aspects, and so welcoming as I went in with a couple of coworkers for headshots. He was so thorough, listened to our input, and we each came out with so many options that it was hard to narrow it down. He is a very talented photographer and it was an absolute pleasure to work with him. Without a doubt, it was worth it for us to drive the hour to his studio from our city, and I’ll definitely be reaching out to him in the future as I need.

Response from the owner · 4 months ago

Hi Jamie. Thank you for sharing your experience! I really annoyed meeting you and your colleagues today. I’m glad you enjoyed the time!

Jonathan and Amara SmithLocal Guide · 15 reviewsTotal number of Google reviews Jonathan has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Brian always goes above and beyond. Last photo shoot we had multiple special needs families come in to take pictures. He worked very well with all the kids and families. If you're doing photos for a product or family pictures, I wouldn't go anywhere else.

Response from the owner · 8 months ago

Thank you Jon and Amara! I always enjoy having you guys in the studio! Really appreciate you sharing your experience!

steven shapiro1 reviewTotal number of Google reviews steven has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

We had a great experience working with True Studios. Brian was excellent with his pre-shoot communication, and the studio was a great experience as well. High-quality equipment and outstanding video output. I would definitely use them again.

Response from the owner · 8 months ago

Thanks for sharing your experience, Steve! I really enjoyed working with you and appreciate everything!

Austin Armwood1 reviewTotal number of Google reviews Austin has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

I had such a great experience with True Studios! They took amazing professional headshots for me, and I couldn’t be happier with how they turned out. Brian is incredible to work with—professional and easygoing, he really knows how to make you feel comfortable in front of the camera. The whole process was smooth from start to finish, and the final photos exceeded my expectations. If you’re looking for high-quality headshots or photography done right, I highly recommend True Studios.

Response from the owner · a year ago

Thanks Austin! I really appreciate you sharing your experience! So glad you like your headshots!

Eden Sulzer3 reviewsTotal number of Google reviews Eden has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Brian is a TRUE professional (pun intended) and collaborator. We have worked together for years on video projects and I’ve sent many coaching clients his way to get their headshot taken… He is fun, professional, and always a pleasure to work with. He cares about people & is genuinely interested in their stories. He recently captured my professional photographs and I could not be happier. He’s just the best.

Response from the owner · a year ago

Thanks Eden! I really appreciate you sharing your experience! I’m so glad you like your headshots😊

Emily Bonina1 reviewTotal number of Google reviews Emily has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

I had an incredible experience working with Brian Caiazza at TRUE Studios in Lewis Center! From start to finish, he made the entire headshot session feel comfortable, professional, and even fun. Brian has an amazing eye for detail and gave great direction to help capture exactly the look I wanted. The final photos turned out even better than I expected: crisp, polished, and truly reflective of my personality. The studio itself was modern, clean, and well-equipped, which made the whole process seamless. If you're looking for top-notch headshots, a rental studio or any professional photography services, I can't recommend Brian enough.

Response from the owner · a year ago

Thanks for sharing Emily! I really appreciate you sharing your experience and the studio! I really enjoyed our time. Hopefully our paths will cross again soon!

Jackie Stegemann4 reviewsTotal number of Google reviews Jackie has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

I've worked with Brian at TRUE Studios for multiple video projects for work and he consistently delivers outstanding results. That is why when I needed a professional headshot, I knew I could count on Brian. The studio location is easy to get to and has multiple backgrounds to choose from. Brian is so easy to work with and made the shoot creative and stress-free. The headshots turned out crisp, well-lit, and professional—perfect for LinkedIn and company profiles. If you're looking for a studio that combines technical skill with great customer service, I highly recommend TRUE Studios!

Response from the owner · a year ago

Hey Jackie. I really appreciate you taking the time to share so much about your experiences! I've enjoyed working with you and I am grateful for everything!

Josie Lawrence1 reviewTotal number of Google reviews Josie has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Brian is a wonderful photographer a great person! The headshot process was swift, professional, and comfortable. It took about 30 minutes and we were talking the whole time. I would 100% recommend to anyone looking for photography needs.

Response from the owner · a year ago

Thanks Josie! I really enjoyed meeting you and appreciate you sharing your experience. You have a bright future ahead of you! All of the best to you!

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