Analyzing 5,760,1035.8M ReviewsFor 15,83615.8K Experts

Experts Reviews · Company report
TRUEMAID CLEANING logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%82+44.7Reliability 24%89+21.6Value 14%55+7.8Replies to reviews 7%46+3.3Momentum penalty92−0.8Experts Score= 76Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.76SCORE

TRUEMAID CLEANING

Groton, CT · Grade BLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #108Position by Experts Score among all companies we track in this category. of 124 house cleaning services · 4.8★ from 67 Google reviews

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Report card

Percentile vs other house cleaning services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and reliability; weakest: replies to reviews.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.TRUEMAID CLEANING is better than 82% of house cleaning services.A
82
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.TRUEMAID CLEANING is better than 89% of house cleaning services.A
89
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.TRUEMAID CLEANING is better than —% of house cleaning services.–
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ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.TRUEMAID CLEANING is better than 55% of house cleaning services.C
55
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.TRUEMAID CLEANING is better than 92% of house cleaning services.A
92
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.TRUEMAID CLEANING is better than 46% of house cleaning services.C
46

Reviews for your job

Customers hired TRUEMAID CLEANING for 6 kinds of job.

TRUEMAID CLEANING for deep clean

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.9
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.89
Usually paidThe price range customers picked most often for this job.$200–250
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$277–$471
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 72/100.How Job match is calculatedBuilt only from reviews Google tagged “Deep clean”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#68 / 85
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 9 Google reviews tagged “Deep clean”

ElizabethLocal Guide · 11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★

TrueMaid Cleaning did a wonderful job cleaning my entire house. Better than I could have imagined. I am very pleased! I would recommend TrueMaid Cleaning to family and friends.

Deep clean
Steve3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 months ago★★★★★

Phenomenal job. The house looks brand new. It could not have been cleaned any better and the 2 cleaners were so polite and engaging, I highly recommend this service.

Reasonable priceStandard cleaningDeep cleanService not listed
Dawn4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★

Overall did a great job.

Paid $200–250Not sureDeep clean
Chris2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 5 months ago★★★★★

They did an excellent job on kitchen, bedroom and bathrooms. They did not have enough time to do the family room, den. My wife also wants them to do the dining room next appointment. Overall an excellent job , I just think they ran out of time.

Paid $200–250Reasonable priceStandard cleaningDeep clean
MelindaLocal Guide · 20 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

The ladies were wonderful! Did a great job cleaning and are very courteous! Definitely recommend!

Paid $200–250Great priceDeep clean
Justin2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

TrueMaid did an great job and met every expectation. Timing and flexibility was great.

Paid $450–500Reasonable priceDeep clean
SusanLocal Guide · 26 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★★

Very professional cleaners. Paid attention to every detail. Hard working, pleasant, and efficient people.

Paid $500+Deep clean
Chris10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★

Truemaid has helped me on numerous listings, getting homes prepped for photography and their team is unmatched. They arrive when stated, get the work done promptly, and do a great job while they're at it. 10/10, will not only recommend them, but will be using them in the foreseeable future.

Office & workplace cleaningStandard cleaningMoving-related cleaning
Ashley1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

The team were professional, efficient and lovely to work with. They did an awesome job cleaning our home and we will be using them again in the future!

Deep clean

Price

$224-9% vs typical house cleaning services

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 15%Reasonable 74%Overpriced 9%Not sure 3%

Jobs customers hired them for

JobReviewsCategory typical
Standard cleaning26$158–$253
Deep clean9$277–$471
General housekeeping9$153–$240
Moving-related cleaning5$321–$536
Interior & exterior window cleaning3$227–$398
Office & workplace cleaning2$153–$283

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