Janitorial service · Groton, CT · reviewed since 2023
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%82+44.7Reliability 24%89+21.6Value 14%55+7.8Replies to reviews 7%46+3.3Momentum penalty92−0.8Experts Score= 76Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.76SCORE
BGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#108 of 124 house cleaning servicesiPosition by Experts Score among all companies we track in this category. · better than 13%
4.8★★★★★67 Google reviews · 18 photos
88%five-star reviews
4.79★last 12 monthsiAverage stars on reviews from the last 12 months only.
1.5%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
30%reviews answered by the owner
$224typical billiMedian bill customers of this company reported in their reviews (needs 3+ priced reviews).
Customers frequently cite thorough cleaning results, punctual arrivals, and professional communication as key benefits of the service. Reviewers note that staff often bring their own supplies and handle various spaces, including homes, apartments, and vacation rentals. However, some feedback highlights inconsistencies in cleaning quality between different teams or visits, while one reviewer mentioned a discrepancy between the quoted price and the final charge.
Google rating: 4.8 out of 5 from 67 reviews (88% five-star).
Reviews on this page: 67 Google reviews (51 with written comments, 3 with photos).
Owner responses: the business replied to 30% of reviews.
Most recent review: October 24, 2026.
Service: House Cleaning Service serving Groton, Connecticut.
Data from Google, last updated October 28, 2026.
Score profile vs other house cleaning services
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and reliability; weakest: replies to reviews.
TRUEMAID CLEANINGHouse Cleaning Services median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.TRUEMAID CLEANING: 82/100 on this factor. Category median: 92.A
82
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.TRUEMAID CLEANING: 89/100 on this factor. Category median: 90.A
89
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 95.–
–
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.TRUEMAID CLEANING: 55/100 on this factor. Category median: 100.C
55
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.TRUEMAID CLEANING: 92/100 on this factor. Category median: 100.A
92
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.TRUEMAID CLEANING: 46/100 on this factor. Category median: 86.C
46
Bar = this company · dark tick = category median.
Star ratings
67 Google reviews we collected
4.8of 5
5 stars5988%
4 stars69%
3 stars11%
2 stars11%
1 star00%
Praise vs complaints
Phrases our text analysis found in 51 written reviews
100%praise
Praise80100%
Complaints00%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
91%fair
Great price515%
Reasonable2574%
Overpriced39%
Not sure13%
$224-9% vs typical house cleaning services
Middle half of what 28 customers paid ($183–$311) · gold mark = category median.
Topic share
How often each topic comes up in the written reviews
7topics
Quality & results3139%
Staff & attitude1519%
Would recommend1519%
Speed & response1215%
Price & value34%
Communication23%
Honesty & trust23%
What customers talk about
We read 51 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“TrueMaid Cleaning did a wonderful job cleaning my entire house.”
“But even more than being skilled and professional cleaners, they are just wonderful people.”
“I would recommend TrueMaid Cleaning to family and friends.”
“Arrived on time, went right to work and did an Excellent job!”
“Amazing customer service and a fantastic clean at a reasonable price.”
“The cleaners were incredibly kind, compassionate, and communicated with such gentleness and care.”
“I highly recommend them to anyone looking for reliable and high-quality cleaning services.”
People customers mention
Sandra3 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired TRUEMAID CLEANING for 6 kinds of job. Pick one to see what they paid and said.
FFaye3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★★★★★
True Maid does an excellent job; making sure all areas of the space is clean. Very happy with their service.
Paid $150–200Great priceStandard cleaning
PPaul4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 months ago★★★★★
The ladies were a bit later than expected, but as usual, they did a great job! Thanks!
Paid $200–250Reasonable priceStandard cleaning
RRita9 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 months ago★★★★★
Arrived on time, went right to work and did an Excellent job!! I HIGHLY RECOMMEND them!!
Paid $150–200Reasonable priceStandard cleaning
DDaniel9 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 months ago★★
Not a good job of cleaning. Bathroom sink upstairs was poorly cleaned as well as the poor cleaning of the the front door glass wasn’t cleaned. Not happy with work that was accomplished this week. Do not appreciate the designs they make with the toilet paper as they are a waste of the toilet paper and a waste of their time.
Paid $200–250Reasonable priceStandard cleaning
DDebra2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 months ago★★★
Good job but not Excellent like the last team. My husband gave a B- vs A for last team ok
Paid $250–300OverpricedStandard cleaning
LLisaLocal Guide · 4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★
The cleaners showed up on time and worked really hard on the areas we asked to have cleaned. Will definitely book more cleanings.
As always, they did a great job! But even more than being skilled and professional cleaners, they are just wonderful people.
Price assessment: Reasonable price
Services: Standard cleaning
Response from the owner · 11 months ago
Thank you, Dennis! We truly appreciate your continued trust and are so glad to keep delivering great results for you each time!
E
Elizabeth O'DonnellLocal Guide · 11 reviewsiTotal number of Google reviews Elizabeth has written across all businesses on Google Maps, not just this one.
TrueMaid Cleaning did a wonderful job cleaning my entire house. Better than I could have imagined. I am very pleased! I would recommend TrueMaid Cleaning to family and friends.
Services: Deep clean
F
Faye Madry3 reviewsiTotal number of Google reviews Faye has written across all businesses on Google Maps, not just this one.
True Maid does an excellent job; making sure all areas of the space is clean. Very happy with their service.
Price assessment: Great price
Price: $150–200
Services: Standard cleaning
Response from the owner · a year ago
Thank you so much, Faye! We’re happy to hear you were pleased with the results. Our team always strives to make every corner shine — we truly appreciate your feedback!
P
Paul McGlinchey4 reviewsiTotal number of Google reviews Paul has written across all businesses on Google Maps, not just this one.
The ladies were a bit later than expected, but as usual, they did a great job! Thanks!
Price assessment: Reasonable price
Price: $200–250
Services: Standard cleaning
Response from the owner · 11 months ago
Thank you, Paul! We truly appreciate your continued trust and are so glad to hear our team consistently delivers great results. We’ll make sure to share your kind words with them!
R
Rita Henson9 reviewsiTotal number of Google reviews Rita has written across all businesses on Google Maps, not just this one.
Not a good job of cleaning. Bathroom sink upstairs was poorly cleaned as well as the poor cleaning of the the front door glass wasn’t cleaned. Not happy with work that was accomplished this week. Do not appreciate the designs they make with the toilet paper as they are a waste of the toilet paper and a waste of their time.
Price assessment: Reasonable price
Price: $200–250
Services: Standard cleaning
Response from the owner · a year ago
Thank you, Daniel! We’re so happy to hear you were pleased with our team’s work and service. Your feedback means a lot, and we look forward to cleaning for you again soon!
D
Debra Hurwitz2 reviewsiTotal number of Google reviews Debra has written across all businesses on Google Maps, not just this one.
I'm so grateful for the outstanding service provided by True Maid, LLC. The cleaners were incredibly kind, compassionate, and communicated with such gentleness and care. They went above and beyond by staying longer to ensure everything was completed thoroughly. I also appreciated the company’s consistent communication and scheduling confirmations. The professionalism and the spotless results in my home truly impressed me. Excellent job all around!
S
Steve Bartolotta3 reviewsiTotal number of Google reviews Steve has written across all businesses on Google Maps, not just this one.
Phenomenal job. The house looks brand new. It could not have been cleaned any better and the 2 cleaners were so polite and engaging, I highly recommend this service.
Price assessment: Reasonable price
Services: Standard cleaning, Deep clean, Service not listed
D
Dawn Martin4 reviewsiTotal number of Google reviews Dawn has written across all businesses on Google Maps, not just this one.
