Analyzing 5,760,1035.8M ReviewsFor 15,83615.8K Experts

Experts Reviews · Company report
TRUEMAID CLEANING logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%82+44.7Reliability 24%89+21.6Value 14%55+7.8Replies to reviews 7%46+3.3Momentum penalty92−0.8Experts Score= 76Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.76SCORE

TRUEMAID CLEANING

Groton, CT · Grade BLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #108Position by Experts Score among all companies we track in this category. of 124 house cleaning services · 4.8★ from 67 Google reviews

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Report card

Percentile vs other house cleaning services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and reliability; weakest: replies to reviews.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.TRUEMAID CLEANING is better than 82% of house cleaning services.A
82
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.TRUEMAID CLEANING is better than 89% of house cleaning services.A
89
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.TRUEMAID CLEANING is better than —% of house cleaning services.–
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ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.TRUEMAID CLEANING is better than 55% of house cleaning services.C
55
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.TRUEMAID CLEANING is better than 92% of house cleaning services.A
92
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.TRUEMAID CLEANING is better than 46% of house cleaning services.C
46

Reviews for your job

Customers hired TRUEMAID CLEANING for 6 kinds of job.

TRUEMAID CLEANING for general housekeeping

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.9
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.78
Usually paidThe price range customers picked most often for this job.$200–250
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$153–$240
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 66/100.How Job match is calculatedBuilt only from reviews Google tagged “General housekeeping”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#63 / 67
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 9 Google reviews tagged “General housekeeping”

Penny3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 months ago★★★★★

Laura and her partner gave my house a thorough cleaning and straightening up today. My thanks to TrueMaid for the consistently high standards of their staff.

Reasonable priceStandard cleaningGeneral housekeeping
TELocal Guide · 18 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★

I ordered this service for my son. He was very satisfied and was happy at the outcome. I will definitely use them again. I do recommend you get a quote in writing because my quoted price was not what they charged me. It was higher.

Standard cleaningGeneral housekeeping
Stephanie13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

These ladies did an outstanding job on a bathroom tough clean. I will pass your company name onto anyone else looking for a cleaning service.

Paid $150–200Reasonable priceGeneral housekeeping
Katherine3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

I started having true maid come regularly about six months ago and Laura and Sandra always leave my house looking perfect

Paid $200–250Reasonable priceStandard cleaningGeneral housekeeping
PeterLocal Guide · 32 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 8 months ago★★★★★

Fantastic service today!! Thanks again!

Paid $200–250Reasonable priceStandard cleaningGeneral housekeeping
angela2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 8 months ago★★★★

Very pleasant ladies that did a great job. The supervisor communicated the details of schedule & what would be preformed. He then called at end of service to ask if everything was to my liking. I would recommend TrueMaid services ! Had services today 2/17/26 and was very pleased with Sandra & Laura performance. They…

Paid $200–250Reasonable priceStandard cleaningGeneral housekeeping
HCBALocal Guide · 11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★

So happy with TrueMaid Cleaning. I reached out after being referred to them by a friend as well as seeing people on FB recommending them! My initial contact was with EJ, We discussed my needs over the phone and he was able to give me an estimate without even coming to the house. He was able to schedule me right away…

Reasonable priceStandard cleaningGeneral housekeeping
Jane1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Very happy with my cleaning team.

Paid $250–300Reasonable priceStandard cleaningGeneral housekeeping
Nina5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Rating only, no written review.

Paid $50–100Reasonable priceGeneral housekeeping

Price

$224-9% vs typical house cleaning services

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 15%Reasonable 74%Overpriced 9%Not sure 3%

Jobs customers hired them for

JobReviewsCategory typical
Standard cleaning26$158–$253
Deep clean9$277–$471
General housekeeping9$153–$240
Moving-related cleaning5$321–$536
Interior & exterior window cleaning3$227–$398
Office & workplace cleaning2$153–$283

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