Analyzing 5,760,1035.8M ReviewsFor 15,83615.8K Experts

Experts Reviews · Company report
TRUEMAID CLEANING logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%82+44.7Reliability 24%89+21.6Value 14%55+7.8Replies to reviews 7%46+3.3Momentum penalty92−0.8Experts Score= 76Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.76SCORE

TRUEMAID CLEANING

Groton, CT · Grade BLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #108Position by Experts Score among all companies we track in this category. of 124 house cleaning services · 4.8★ from 67 Google reviews

📞 Call (860) 822-3248Request a call backWebsite ↗

Report card

Percentile vs other house cleaning services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and reliability; weakest: replies to reviews.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.TRUEMAID CLEANING is better than 82% of house cleaning services.A
82
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.TRUEMAID CLEANING is better than 89% of house cleaning services.A
89
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.TRUEMAID CLEANING is better than —% of house cleaning services.–
—
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.TRUEMAID CLEANING is better than 55% of house cleaning services.C
55
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.TRUEMAID CLEANING is better than 92% of house cleaning services.A
92
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.TRUEMAID CLEANING is better than 46% of house cleaning services.C
46

Reviews for your job

Customers hired TRUEMAID CLEANING for 6 kinds of job.

TRUEMAID CLEANING for interior & exterior window cleaning

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.3
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.$150–200
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$227–$398
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 72/100.How Job match is calculatedBuilt only from reviews Google tagged “Interior & exterior window cleaning”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#29 / 32
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 3 Google reviews tagged “Interior & exterior window cleaning”

ederjson3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 5 months ago★★★★★

Here's what i got from them. "Reclaim my free time with Truemaid Cleaning. Imagine the luxury of enjoying a well-deserved break after a long week, instead of scrubbing baseboards or cleaning behind toilets. With Truemaid, you can: - Spend quality time with loved ones - Pursue your hobbies and interests - Relax and…

Paid $200–250Reasonable priceInterior & exterior window cleaning
ENOCK2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

True maid did an excellent job. They are extremely punctual and take pride on their work. I definitely recommend True maid.

Customer photo from ENOCK's review
Great priceInterior & exterior window cleaningOffice & workplace cleaningStandard cleaning
Eudine1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Outstanding experience from start to finish. The cleaners arrived on time, worked efficiently, and delivered excellent results. Their professionalism and quality of work truly set them apart.

Paid $150–200Reasonable priceInterior & exterior window cleaningStandard cleaning

Price

$224-9% vs typical house cleaning services

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 15%Reasonable 74%Overpriced 9%Not sure 3%

Jobs customers hired them for

JobReviewsCategory typical
Standard cleaning26$158–$253
Deep clean9$277–$471
General housekeeping9$153–$240
Moving-related cleaning5$321–$536
Interior & exterior window cleaning3$227–$398
Office & workplace cleaning2$153–$283

Compare with

Mary's Cleaning Service CT logoMary's Cleaning Service CTExperts Score 98Groton · 5.00★Westerly Housekeeping logoWesterly HousekeepingExperts Score 97Groton · 5.00★Cleaning Genies logoCleaning GeniesExperts Score 91Groton · 4.89★