Physical therapist · Erie, PA · reviewed since 2022
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 69%99+68.5Reliability 31%97+29.8Experts Score= 98Not enough data for value, replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.98SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#9 of 30 dry needling clinicsiPosition by Experts Score among all companies we track in this category. · better than 72%
5.0★★★★★44 Google reviews · 11 photos
100%five-star reviews
5.00★last 12 monthsiAverage stars on reviews from the last 12 months only.
0%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
TruePT Physical Therapy & Wellness - Harborcreek at a glance
Google reviewers rate this physical therapy practice five stars based on forty-four reviews. Patients frequently cite the staff's friendliness, knowledge, and professional demeanor as key factors in their positive experiences. Common themes include effective treatment for issues like dizziness, hip pain, and post-surgical recovery, along with personalized exercise plans and educational support. The upbeat atmosphere and willingness to listen to patient concerns are also noted, with no recurring criticisms evident in the provided excerpts.
Google rating: 5.0 out of 5 from 44 reviews (100% five-star).
Reviews on this page: 44 Google reviews (35 with written comments).
Owner responses: the business replied to 36% of reviews.
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and satisfaction; weakest: reliability.
This companyDry Needling Clinics median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.TruePT Physical Therapy & Wellness - Harborcreek: 99/100 on this factor. Category median: 94.A
99
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.TruePT Physical Therapy & Wellness - Harborcreek: 97/100 on this factor. Category median: 97.A
97
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet.–
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ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 90.–
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MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.TruePT Physical Therapy & Wellness - Harborcreek: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 76.–
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Bar = this company · dark tick = category median.
Star ratings
44 Google reviews we collected
5.0of 5
5 stars44100%
4 stars00%
3 stars00%
2 stars00%
1 star00%
Praise vs complaints
Phrases our text analysis found in 35 written reviews
98%praise
Praise4898%
Complaints12%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude2143%
Would recommend1429%
Quality & results612%
Communication36%
Speed & response24%
Honesty & trust24%
Price & value12%
What customers talk about
We read 35 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“In addition, it was just a fun place to be with all the staff being friendly and outgoing.”
“10/10 review for FYZICAL and the help they provided with my dizziness and balance.”
“I had a great experience with this physical therapy team.”
“They were knowledgeable, encouraging, and took the time to explain the purpose behind each exercise.”
“This isn't your normal therapy, they really care about you and getting you better quickly.”
“Everyone seems knowledgeable, friendly, and genuinely concerned about giving the best care they can.”
“They developed a program that really helped me to be a lot more steady and they provided me with a great deal of education as we went along.”
People customers mention
Fyzical5 reviews
Marcus3 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Recent reviews
MMark4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★
Excellent staff. Listened to what I said. Did a few preliminary movements and questions. Tried several different stretches, stem therapy. Had a little homework to do. Second visit was able to move forward with expanding exercises and stretching. Feel a lot better.
KKathy2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★
10/10 review for FYZICAL and the help they provided with my dizziness and balance. Therapists Anna and Marcus were both excellent. They developed a program that really helped me to be a lot more steady and they provided me with a great deal of education as we went along. In addition, it was just a fun place to be…
EErin4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★
I have only had one appointment so far but was impressed. All the staff is friendly and knowledgeable. I look forward to working with them
TTarra6 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★
Everyone at Fyzical Harborcreek is fantastic! I have been treated for two separate issues and have made tremendous progress. Anna and Marcus are so great at what they do and I can't thank them enough for their expert care. I would recommend Fyzical Harborcreek to anyone!
BBrenda1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★
Staff is very concerned with any and all patients health issues. They are highly trained in all therapy diagnosis.
BBecky2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★
I had a great experience with this physical therapy team. They were knowledgeable, encouraging, and took the time to explain the purpose behind each exercise. The staff was friendly and professional, and I always felt supported during my recovery. They made the healing process fun. I’ve made real progress and would…
Excellent staff. Listened to what I said. Did a few preliminary movements and questions. Tried several different stretches, stem therapy. Had a little homework to do. Second visit was able to move forward with expanding exercises and stretching. Feel a lot better.
Response from the owner · 5 months ago
Thank you for sharing your experience! We’re so glad to hear you felt listened to and supported throughout your care. Our team strives to create individualized treatment plans that help patients progress safely and effectively, so it’s wonderful to hear you’re already feeling a lot better. We appreciate your trust in FYZICAL and look forward to continuing to support your recovery!
K
Kathy Goodiel2 reviewsiTotal number of Google reviews Kathy has written across all businesses on Google Maps, not just this one.
10/10 review for FYZICAL and the help they provided with my dizziness and balance. Therapists Anna and Marcus were both excellent. They developed a program that really helped me to be a lot more steady and they provided me with a great deal of education as we went along. In addition, it was just a fun place to be with all the staff being friendly and outgoing. Any PT program that I can describe as a fun place to be is worth looking into.
Response from the owner · 5 months ago
Thank you so much for the wonderful review! We’re thrilled to hear that Anna and Marcus were able to help improve your dizziness and balance while also providing education and support throughout the process. Creating a welcoming, encouraging, and even fun environment is something our entire team takes pride in, so your words truly mean a lot to us. We appreciate your trust in FYZICAL and are so happy to hear you’re feeling more steady and confident!
E
Erin Jovanovich4 reviewsiTotal number of Google reviews Erin has written across all businesses on Google Maps, not just this one.
I have only had one appointment so far but was impressed. All the staff is friendly and knowledgeable. I look forward to working with them
Response from the owner · 5 months ago
Thank you for your kind review! We’re so glad to hear your first experience with our team was a positive one. Our staff works hard to create a friendly and knowledgeable environment for every patient, and we’re excited to continue working with you throughout your recovery journey!
T
Tarra Griffith6 reviewsiTotal number of Google reviews Tarra has written across all businesses on Google Maps, not just this one.
Everyone at Fyzical Harborcreek is fantastic! I have been treated for two separate issues and have made tremendous progress. Anna and Marcus are so great at what they do and I can't thank them enough for their expert care. I would recommend Fyzical Harborcreek to anyone!
Response from the owner · 5 months ago
Thank you so much for the amazing review! We’re thrilled to hear you’ve made tremendous progress with both of your treatment experiences at our Harborcreek office. Anna and Marcus are truly dedicated to providing expert, individualized care, and we’ll be sure to share your kind words with them. We sincerely appreciate your recommendation and thank you for trusting FYZICAL with your care!
D
Douglas Petroff4 reviewsiTotal number of Google reviews Douglas has written across all businesses on Google Maps, not just this one.
Pleasant, concerned, knowledgeable, polite, They are the top.
Response from the owner · 5 months ago
Thank you so much for the wonderful feedback! We’re grateful for your kind words and are so happy to hear you found our team pleasant, caring, knowledgeable, and polite. Providing top-quality care and a positive experience for our patients is always our goal. Thank you for choosing FYZICAL!
B
Brenda Crolli1 reviewiTotal number of Google reviews Brenda has written across all businesses on Google Maps, not just this one.
Staff is very concerned with any and all patients health issues. They are highly trained in all therapy diagnosis.
Response from the owner · 5 months ago
Thank you for your thoughtful review! We truly appreciate your kind words about our team. Providing compassionate, individualized care and staying highly trained across a wide range of therapy needs is something we take great pride in. Thank you for trusting FYZICAL with your care!
J
Jason Landis11 reviewsiTotal number of Google reviews Jason has written across all businesses on Google Maps, not just this one.
Jennifer at Harbor Creek office is wonderful to work with Ty
Response from the owner · 5 months ago
Thank you for the kind words! We’re so happy to hear you had a wonderful experience working with Jennifer at our Harborcreek office. We truly appreciate you taking the time to share your feedback and will be sure to pass along your compliments to her. Thank you for choosing FYZICAL!
B
Becky HIlling2 reviewsiTotal number of Google reviews Becky has written across all businesses on Google Maps, not just this one.
I had a great experience with this physical therapy team. They were knowledgeable, encouraging, and took the time to explain the purpose behind each exercise. The staff was friendly and professional, and I always felt supported during my recovery. They made the healing process fun. I’ve made real progress and would highly recommend them. I’d like to especially thank Jenn S. She is truly amazing.
Response from the owner · 5 months ago
Thank you so much for your thoughtful review! We’re thrilled to hear you had such a positive experience with our team and that you made real progress during your recovery. Providing personalized care, education, encouragement, and a fun environment is exactly what we strive for every day. We especially appreciate your kind words about Jenn S. — we agree, she is truly amazing! Thank you again for trusting FYZICAL with your care and for your recommendation.
M
Mike Widger5 reviewsiTotal number of Google reviews Mike has written across all businesses on Google Maps, not just this one.
Thank you for sharing this—we love hearing it! Our goal is to make every patient feel cared for from the moment they walk in, and we’re so glad our team delivered that for you.
M
Michael Erdely3 reviewsiTotal number of Google reviews Michael has written across all businesses on Google Maps, not just this one.
Awesome place! From the front desk staff to the therapists! Everyone seems knowledgeable, friendly, and genuinely concerned about giving the best care they can.
Response from the owner · 7 months ago
Thank you! It means a lot to hear that our whole team made a positive impact. We work hard to create an environment where patients feel supported from start to finish, and we’re so glad you felt that level of care.
