Analyzing 5,890,1035.9M ReviewsFor 16,26616.3K Experts
Google reviewers rate TruGreen Lawn Care in Charleston, WV 4.6 out of 5 based on 545 reviews, with the owner responding to 92% of feedback. Positive comments frequently highlight punctual, knowledgeable technicians who provide detailed explanations about treatments like fertilization, weed control, and aeration, resulting in improved lawn health. However, lower-rated reviews cite recurring issues with poor communication, missed appointments, and dissatisfaction with service outcomes, including persistent weeds or grass damage, alongside concerns about pricing relative to results.
Data from Google, last updated October 25, 2026.
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and replies to reviews; weakest: reliability.
Bar = this company · dark tick = category median.
545 Google reviews we collected
Phrases our text analysis found in 362 written reviews
Price verdicts customers left with their Google review
How often each topic comes up in the written reviews
We read 362 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“They are always so professional and explained all my questions.”
“The technicians were not knowledgeable and burned my grass in early July causing dead spots.”
“Tech was very knowledgeable, prompt and did excellent work”
“I went from having the best yard in the neighborhood to the worst.”
“He spoke to me afterwards and explained the treatment he had done and expectations from this.”
“They accepted the job, scheduled an appointment to come mow, but then the mowers never showed up and ghosted me.”
“My TruGreen specialist went to work immediately and once I returned home, continued to work continuously until completion.”
“No call-no show, even after the phone call from the corporate office the other day.”
“I would highly recommend him for your lawn care needs!”
“I wouldn't recommend using TruGreen due to their rude customer service.”
“And thank you TruGreen for providing us with such dependable consultants!”
“…guess what they auto renew it and the claim money for thier absolute scam service.…”
“They have great people, Their prices are fair, They show on schedual, Their people like to talk to you and explain what they are doing and and answer…”
“But kinda pricey.”
praise complaint · found by our text analysis, Google review wording unchanged.
Customers hired TruGreen Lawn Care for 6 kinds of job. Pick one to see what they paid and said.
My TruGreen specialist went to work immediately and once I returned home, continued to work continuously until completion. He spoke to me afterwards and explained the treatment he had done and expectations from this. He was very knowledgeable about a variety of grasses. He was also professional, easy to talk to, and courteous.
I had a good very good experience 👍 with Donald. He thought my grass looked really good and I told him it is because I have Tru Green!!! He told me some of it would turn a little brown but be fine in the spring. He was (is) very nice. Shirley George
Ryan is my TruGreen lawn consultant and he is awesome. Our lawn is a lush deep green and is thick. Ryan and Eric have provided fantastic advice on aeration, seeding and just the right amount of fertilizer with the perfect timing. Because of their counsel, we have a beautiful and healthy lawn. Thanks Ryan and…
Donald always does a great job. He gave me some great tips today to keep my lawn looking the best which I really appreciate.
My specialist AUSTIN ALWAYS DOES A GREAT JOB! He is very professional and knowledgeable! I would highly recommend him for your lawn care needs!
Our technician, Donald, is wonderful! He’s very knowledgeable about our services and is always very kind and courteous of our home and lawn! TruGreen is lucky to have him and we are always ready to recommend this company for the best looking lawn around!
| Job | Reviews | Category typical |
|---|---|---|
| Weed control | 141 | — |
| Grass seeding | 73 | — |
| Lawn pest control | 71 | — |
| Irrigation system repair & maintenance | 22 | — |
| Yard work | 9 | — |
| Lawn mowing & maintenance | 8 | — |
4.6 ★★★★★ 545 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
As always my True Green experience is wonderful!
Hi Caye, thank you so much for taking the time to leave this excellent review!
Reggie is always on time and professional.
Thank you for your wonderful feedback. We’re pleased to hear that Reggie is always on time and professional.
My lawn is picture perfect!
We’re so happy your service went well, John. Thank you for taking the time to leave us a review!
They are always so professional and explained all my questions.
Thank you for your kind words. We’re glad our team is always professional and takes the time to explain everything clearly.
My TruGreen specialist went to work immediately and once I returned home, continued to work continuously until completion. He spoke to me afterwards and explained the treatment he had done and expectations from this. He was very knowledgeable about a variety of grasses. He was also professional, easy to talk to, and courteous.
Hi, Devona. We appreciate the kind words and are glad we could provide you with a positive experience!
I had a good very good experience 👍 with Donald. He thought my grass looked really good and I told him it is because I have Tru Green!!! He told me some of it would turn a little brown but be fine in the spring. He was (is) very nice. Shirley George
We sincerely value your kind words, Shirley! We're pleased Donald provided friendly guidance and that your lawn is looking really good.
Tech was very knowledgeable, prompt and did excellent work
Hi Terry, we are so glad to hear you continue to have such a positive experience with us! Thank you for choosing TruGreen!
Great job!
We're glad to hear you were pleased with our service, Shawn!
Ryan is my TruGreen lawn consultant and he is awesome. Our lawn is a lush deep green and is thick. Ryan and Eric have provided fantastic advice on aeration, seeding and just the right amount of fertilizer with the perfect timing. Because of their counsel, we have a beautiful and healthy lawn. Thanks Ryan and Eric!! And thank you TruGreen for providing us with such dependable consultants!
Thank you for recognizing Ryan and Eric’s expert guidance. We’re delighted your lawn is lush, thick, and healthy, and we appreciate your trust in TruGreen!
Donald always does a great job. He gave me some great tips today to keep my lawn looking the best which I really appreciate.
Hi Mark, thanks so much for taking the time to let us know how we are doing. We're glad that you had a great experience with Donald!
Analyzing 5,890,1035.9M ReviewsFor 16,26616.3K Experts
